Terms of Reference Quality Management System Consultant At Aflatoun

Organization :Aflatoun

Location :Remote

Job type :Consultancy

Remuneration :Between 15000 and 20000 Euros

Deadline:08/06/2022

The Organization

Aflatoun International is a non-profit organization, which offers social, financial & entrepreneurship education to children and young people worldwide, empowering them to make a positive change for a more equitable world. Aflatoun creates high-quality curricula for different age groups, which are contextualized to local needs and circumstances, and are implemented by over 300 partner organizations in 101 countries. Aflatoun programmes inspire children to discover their talents and put them to use, to stand up for their rights and those of their communities through active learning and problem solving. They learn how to save, how to budget, and how to set up social and financial enterprises that benefit themselves, their families and their communities. Aflatoun has been recognized globally (Brookings, Harvard, HundrEd, Million Lives Club) for its high-impact, low-cost model, which has shown to be effective in changing behaviors of participants across the globe.

By using a social franchise model, Aflatoun transfers curricular content, monitoring and evaluation tools, and training capacity to partner organisations, helping them enhance their existing expertise and create an efficient learning ecosystem. Aflatoun’s programmes follow an active-learning, participant- centered methodology, which combines social and financial education (SFE) through engaging participants, educators, government institutions and civil society organisations.

Aflatoun wants to implement a quality management system (QMS) that documents the policies, business processes, and procedures necessary for Aflatoun to create and deliver its services to its beneficiaries/clients, and therefore increase satisfaction through high product quality.

The QMS will allow Aflatoun to meet its regulatory requirements and beneficiaries/clients’ requirements, and make continuous improvements to its operations.

We are currently looking for a consultant/company to support Aflatoun in finalizing the QMS during a 6 months period.

Purpose of the consultancy

The consultant will support all departments lead in documenting all policies, processes and procedures, and support the organization in implementing a quality management system. The consultant will be required to train the department leads on the system itself to ensure quality, consistency and sustainability of the work.

Deliverables (including dates)

At the end of the consultancy contract, the following outputs will be expected:

• Finalize the documentation for the five administrative departments (Finance, accounting, HR, IT and project management unit)
• Finalize the main documentation for the six technical departments (Education, research, programmes, communications and resource mobilization)
• Develop a quality policy
• Train the departments’ leads on QMS, its use and continuous ways for improvement

Required Skills & Qualifications

• At least 5 years’ experience in the areas of Quality Management systems
• Has to be ISO certified auditor
• Has previous experience developing QMS for NGOs
• Fluent written and spoken English (required).
• Ability to multi-task and to work under pressure.
• Ability to work effectively in international environment.
• Strong computer skills, including sound knowledge of Windows and Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.

Hiring details

The position is for a Consultancy. The consultant is expected to submit the proposal specifying a timeline and the budget required for a 6 months consultancy work. The proposal will be fine tuned at a later stage.

Due to the nature of Aflatoun’s work with children around the world, specific attention is drawn towards Aflatoun’s Child Protection Policy and its Policy on the Protection of Sexual Exploitation and Abuse (PSEA). These two policies are required to be signed by consultants and forms part of the consultancy contract. The applicant commits to zero tolerance towards sexual exploitation and abuse.