Location: home-based
Travel: none
Reporting to: Ukraine Response
Timeframe: May 2023 – October 2023 (up to 28 FTE days total)
Deadline for applications: April 16th, 2023
CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.
The role
CLEAR Global is seeking a consultant to revisit and adapt its existing training on Humanitarian Interpreting to a self-paced online format.
The existing CLEAR Global training is a two-day in-person course for interpreters or staff acting as interpreters on topics such as PSEA, humanitarian principles, trauma-informed interpretation, and self-care. This contributes to improved two-way communication with affected populations, particularly the most vulnerable, generating improvement in referral mechanisms and case management. The course applies equally to those hired as interpreters and those asked to serve as such, including those in cultural mediation functions. Given the prevalence of ‘volunteer’ staff and organic community support across the Ukraine response, the course content must be shared as widely as possible to provide all interpreters with a basis of knowledge.
The role involves adapting the content to an online format and revising it to include additional material on trauma-informed interpretation/communication and self-care for interpreters.
Task: Review and adapt our existing modular training curriculum on humanitarian interpreting into practical online resources, with accompanying handouts and evaluation materials.
We anticipate the following to be an outline of the tasks:
- Review existing content, training notes, slide decks, and handouts on this topic produced by CLEAR Global.
- Adapt and/or develop alternative content if necessary, re-working material content to move from the local and context-specific to the generic and include trauma-informed interpretation and self-care for interpreter resources.
- Develop a small number of participant handouts to have as printable resources.
- Design an evaluation process for the training and produce accompanying materials to facilitate this.
- Combine online training content, participant handouts, and evaluation tools into one easy-to-follow self-study package.
- Revise and amend materials following partner and CLEAR Global’s feedback and comments.
Audience: people in widely differing humanitarian contexts, many of whom will be inexperienced volunteers working as interpreters. The final training course should take at most 5 hours to complete.
Deliverables
- An agreed work plan, including time-frames, review periods, revision and approval stages.
- Humanitarian Field Interpreter online materials, which can be taken by an interested individual (e.g.: podcast / narrated slide decks or online learning modules (e.g. H5P presentations) / links to audio-visual materials / online exercises / self-study tools). The total run time for these materials will be approximately 5 hours.
- Humanitarian Field Interpreter:
- learning outcomes for each session/module
- designed online delivery of each session/module
- concise participant handouts
- evaluation tools, rationale and methodology
The combined total word count of the courses should be around 15,000 words, including spoken and recorded content. All materials will be presented in English in agreed editable file formats and developed to facilitate translation, dubbing, or subtitling as necessary.
The training design and materials must be sufficiently comprehensive that a confident generic facilitator without an interpreting background could deliver it unsupported. Participant and facilitator materials must be professionally presented and use CLEAR Global design guidelines.
The course is expected to be interactive, practical, and solution-oriented. The consultant will be required to ensure that all the material proposed for inclusion in the curriculum is open-access and on a suitable platform. All content created by the consultant will become the intellectual property of CLEAR Global.
Qualifications and experience required
- Training design, development, and implementation experience with a focus on training for adults in either formal or non-formal settings.
- Experience in capacity building, training, and facilitation in the development or humanitarian sectors.
- Excellent command of online training tools, learning management systems and other relevant e-learning technologies (Moodle and H5P a plus).
- Previous work experience in a humanitarian or development context and a good understanding of humanitarian or development practices.
- A fluent English speaker with excellent writing skills in English.
- A qualification as an interpreter or a translator from a recognized professional institution and/or 3+ years of experience in the language services sector, or previous experience training translators or interpreters, would be a plus.
Qualities
- A self-starter with the flexibility and adaptability to work independently and meet deadlines
- Key qualities of relationship-building and adaptability
- Patience and openness to comment in review processes
Background
In many conflicts and other humanitarian emergencies, the languages of affected people are not the same as those of the responders. This language gap affects access to life-saving information and services and diminishes the effectiveness and accountability of humanitarian action.
CLEAR Global’s mission is to help people get vital information and be heard, whatever language they speak. We help our partner organizations to listen to and communicate effectively with the communities they serve. We translate messages and documents into local languages, support audio translations and pictorial information, and advise on two-way communication. We also work with partners to field test and revise materials to improve comprehension and impact. This work is informed by research, language mapping and assessments of target populations’ communication needs. We also develop language technology solutions for community engagement.
We have already made a range of resources on interpreting, translating and the prevention of sexual exploitation and abuse available in relevant languages for the Ukraine response. CLEAR Global has developed modular training materials on the basics of interpreting in humanitarian action. This course has been designed for people who carry out humanitarian interpretation but are not qualified: locally engaged staff, bilingual volunteers, cultural mediators, etc. The individual modules are sufficiently self-contained that they retain coherence when sequenced differently or delivered individually. There are comprehensive teaching notes, a set of supporting visual materials, a substantial participants’ handbook, and recommendations for structuring the modules for different durations and audiences.
To expand the potential reach of this training, it has been adapted for use in various humanitarian contexts. CLEAR Global needs a unified version that can be delivered as self-study online training and that consistently applies adult learning principles and good practices.
How to apply
CLEAR Global will accept offers from individual consultants and consulting firms.
To apply for this consultancy please send the following documents:
1. A technical and financial offer to include:
- a brief description (no more than two sides of A4) of how you would tackle this role
- a proposed work plan (including the number of days required for each task)
- a financial offer, specifying daily fees. Please also state your daily fee in the ‘Desired Salary’ field in the application.
2. Curriculum vitae highlighting experience from similar projects, as well as the contact details (email and telephone number) and at least three professional references.
3. Examples of relevant similar work to review are welcome.
Please upload the technical and financial offer as one document under “cover letter” and present the CV(s) of the expert(s) proposed in one document under “CV”.
About CLEAR Global
CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.
Core values
CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:
- Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
- Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
- Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
- Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
- Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
- Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.
CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.
How to apply
To apply, please click here