EnCompass LLC seeks a Virtual Production Specialist I to lead the development of customized, highly-interactive virtual experiences in Adobe Connect, Zoom, and other platforms. S/He will work directly with many EnCompass staff members, partners, and clients in the UN, U.S. Government, NGO, foundations, and corporate sectors. S/He will be expected to establish and maintain excellent relationships with partners and clients, work efficiently and effectively under pressure, be able to use good judgment in all decisions and work independently as well as in a team. The Virtual Production Specialist I can be located anywhere with a reliable, secure, high-speed internet connection.
This is a full-time position, based in the Washington, DC area. Due to COVID-19, the position is expected to be fully remote through September 2021, with partial or flexible remote work possible after September 2021.
Must be legally authorized to work in the US for any employer without sponsorship.
Position Duties and Responsibilities
Essential functions:
Manage technically advanced virtual environments
- Provide technical support for sessions and assist other producers as appropriate in all technical components of web conferencing software (like Adobe Connect, Zoom, WebEx, BlueJeans, GoogleMeet, etc.).
- Prepare for training delivery by developing, reviewing, and updating materials, attending rehearsals, and confirming all necessary technical configurations.
- Manage technical support during training delivery by providing audio and visual support to attendees and speakers.
- Establish positive working relationships with clients, partners and consultants as well as apply professional inter-cultural awareness with all attendees
Provide in-depth notes and debrief materials to Project Manager
- Provide detailed account of meeting from technical perspective
- Draft notes of meeting to include recording
Participate in and/or contribute to ongoing training to improve expertise in software use and customer support improvement
- Attend and/or lead periodic software training with Production team
- Maintain high-level familiarity of all features needed to conduct flawless virtual deliveries
- Stay in communication with Production Community of Practice regarding schedule and timing of deliveries
- Explore new technologies and propose updates to the work of EnCompass
Position Requirements
Qualifications
Academic Qualifications
- Bachelor’s Degree or five years of experience providing complex technical support
Experience and Skills
- Outstanding interpersonal skills and ability to interact with individuals at all levels
- Excellent verbal and written communications skills in English
- In addition to English, proficiency in at least one other UN official language is recommended
- Experience working with organizations with an international focus is recommended
- Ability to work in an appreciative, strengths-based environment
Technical
- Expertise in and significant experience with Adobe Connect and Zoom software as a producer
- Significant experience delivering highly-interactive virtual learning programs, webinars, or virtual meetings, maintaining visual and audio system performance, providing immediate technical support to attendees and participating in ongoing training to strengthen software expertise
- Experience working with multiple online applications at the same time with an ability to learn new software features quickly and effectively
- Experience writing facilitator/producer guides desired
- Demonstrated knowledge and competence in WebEx, or other web conferencing tools such as WebEx, BlueJeans and/or GoogleMeet
- Familiarity with various software applications: word processing, spreadsheet, presentation, web and email applications (Microsoft Office preferred)
Management
- Ability to establish and maintain working relationships virtually with a diverse group of staff and consultants; very strong interpersonal communication skills
- Ability to manage time and prioritize tasks, producing quality products within tight time constraints
- Demonstrated experience in working on multiple priorities consecutively and sequentially and meeting quality standards for accuracy, attention to detail, and timeliness
- Ability to work independently and also as a member of a team
How to Apply
Please submit CV and cover letter
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.