VN 2023/004 GT Senior Project Assistant, Cultural Orientation- G6 – RSC At International Organization for Migration

Vacancy Notice

Open to Internal and External Candidates (1 position)

Position Title: Senior Project Assistant Cultural Orientation

Duty Station: San Salvador, El Salvador

Classification: General Service Staff, Grade G6

Type of Appointment: One Year Fixed Term Estimated

Start Date: As soon as possible

Closing Date: April 26, 2023

Reference Code: VN 2023/004 GT

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

The United States Refugee Admissions Program (USRAP) operates wolrdwide with a target of providing resettlement opportunities to tens of thousand of refugees each year. IOM provides a range of services and support to the USRAP including, bot not limited to, case processind, migration health assesments, cultural orientation training, organized transportations and administration of a travel loan and collections program. The department of operations and Emergencies (DOE), specifically the resttlement and Movement division (RMM), has the organizational responsibilty to provide direction, oversight and guidance to IOM´S global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Centre (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America region. RSC LA manage US Resettlement activities in Latin America and Caribbean. RSC LA prepares refugee applications for adjudication by and provides support to visiting US citizenship and Immigration Services (USCIS) officer, facilitates security and medical screening, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Manager, RSC LA, and the direct supervision of the Project Officer, Compliance and Cultural Orientation, Communication RSC LA, the Senior Project Assistant is responsible for supervising cultural orientation activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

• Oversee a team of RSC LA staff members undertaking cultural orientation activities in an assigned area or areas, such as training, scheduling, or childcare services, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of cultural orientation activities.
• In relation to cultural orientation training, oversee training activities, prepare staff members to provide training for a range of resettlement countries and provide technical assistance and support as they undertake training activities. As needed, conduct training throughout the region, draft training lesson plans in accordance with RSC LA cultural orientation objectives, ensure that student-centered activities are featured in all cultural orientation classes throughout the region, assist in the development of teaching materials, visual aids and bulletin boards supporting the curriculum, maintain inventories of instructional supplies and order required materials on a regular basis.
• Oversee cultural orientation scheduling activities for RSC LA, including, if assigned, ensuring that all individuals requiring cultural orientation classes are provided with the opportunity to attend, that circuit rides are planned and carried out in an efficient and effective manner and that logistical circuit ride support is provided when necessary.
• Train staff members undertaking cultural orientation scheduling on using WRAPS and reports to monitor relevant pipelines and plan cultural orientation circuit rides and monitor their work on a regular basis.
• Oversee cultural orientation childcare activities for RSC LA, including, if assigned, overseeing staff members providing childcare services, ensuring childcare services are in line with the quality standards of RSC LA, ensuring childcare spaces are appropriate, adequate and well-maintained, training childcare staff members to conduct basic cultural orientation activities designed for children and monitoring the work of childcare staff members.
• Through oversight and quality check (QC) measures, ensure WRAPS is updated as needed with cultural orientation related information, including scheduling data and case updates. Assist supervisors with producing regular reports on cultural orientation activities, including program narratives and statistical reports.
• Utilizing reports, oversee and conduct regular QC of case files and data in WRAPS to ensure the accuracy of all case information, the RSC’s compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed.
• In coordination with the Project Officer, liaise as needed with other teams and units in RSC LA and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare team statistics and report regularly to RSC LA management on relevant activities, problems and solutions related to the workflow and processing pipeline.
• Train other cultural orientation team members as needed to manage and undertake activities related to cultural orientation training, scheduling and childcare and to oversee cultural orientation teams and activities efficiently and effectively.
• In order to develop and maintain cultural orientation training-related skills, participate in and contribute to teacher trainings and staff development seminars and engage in self directed study for professional development, including reading resettlement updates, language tutorials, attending cultural orientation-related workshops and seminars.
• Undertake duty travel as needed to conduct activities related to cultural orientation, for meetings and to participate in training.
• Demonstrate a comprehensive understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants, colleagues and partners. Support the development and implementation of SOPs as needed.
• Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• Completed secondary education required
• Six years of working experience with secondary education; four years of working experience with Bachelor’s degree
• experience providing training, teaching and developing educational curriculums.
• Thorough knowledge of English
• Experience providing training, teaching and developing educational curriculums is an advantage

Skills

• Excellent computer skills – Word, Excel, and Internet
• Strong interpersonal and communication skills
• Ability to use own initiative and work under pressure with minimum supervision.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.

Languages

• Fluency in Spanish and English (oral and written)

Required Competencies

Values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion whereverpossible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards ofconduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Managerial Competencies- behavioural indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision.
• Assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop theirpotential.
• Strategic thinking & vision : works strategically to realize the
• Organization’s goalsand communicates a clear strategic direction.