VN2021/056SV Project Assistant (Information) G5 At International Organization for Migration

Open to Internal and External Candidates**

Position Title: VN2021/056SV Project Assistant (Information) G5**

Duty Station : San Salvador, El Salvador

Classification: General Service Staff G5

Type of Appointment: OYFT

Closing Date : October 29^th, 2021

Reference Code : VN 2021/056SV

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the overall supervision of the Movement Operations Manager and the direct supervision of the Senior Project Assistant, the incumbent will be based in San Salvador and will have the following duties and responsibilities:

Core Functions/ Responsibilities

· Assist with communications activities in an assigned area or areas, such as Track all cases granted Parolee status.

· Track all linked Parolee cases to ensure they complete all processing steps together.

· Liaise with USCIS on parolee linked cases and add-ons.

· Notify all relevant parties about the DHS decision, departures, changes in case status and other important information.

· Conduct phone and in-person counselling sessions with the beneficiaries.

· Contact beneficiaries and anchors for all communication related to the CAM Parole processing (i.e. DHS case decision, medical appointments, travel dates, payment requests, etc.)

· Monitor and track all payments for medical and travel activities in coordination with the IOM New York Prepaid office.

· Develop tracking mechanisms for various cases and case scenarios in Excel/Mimosa/etc.

· Use the dedicated phone line and e-mail address to communicate with beneficiaries as needed. Provide correct information and counselling to applicants related to their parole status.Provide management with statistics regularly and as required.

· Create SOPs and/or provide timely input to the supervisor for updating the SOPs.

· Ensure security, order, and confidentiality of all interactions and transaction according to IOM Guidelines, USCIS Statement of Work and PRM Program Announcement 2005-11 Revised Guidance on Confidentiality of State Department Refugee Records as well as relevant subsequent updates.

· Remain professional, impartial, and unbiased during all interactions with applicants.

· Any other tasks assigned

REQUIRED QUALIFICATIONS AND EXPERIENCE

• • Completed secondary education required with four years of working University degree in Political Science, International Relations, Social Science or other related field.

Completed secondary education required with four years of working univeristy degree in Political Science, International Relations, Social Science or Other Related Field.

· Four years of relevant working experience

· Experience in the usage of office software packages (MS Word, Excel, etc) and Internet.

· Experiencie in writing e-mails and reports coherently

· Excellent command of English;

· Able to write e-mails and reports coherently in a timely manner

· Attention to detail and ability to organize

· Excellent computer skills and proficiency in Microsoft Office Software package

· Strong interpersonal and communication skills

· Ability to work under pressure with minimum supervision

Education and experience

Languages

Fluency in Spanish and English (Oral and Written)

Required Competencies

Values – all IOM staff members must abide by and demonstrate these three values:**

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2*

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.