VN2024020SV Senior Project Assistant Compliance (Systems Solutions Champion) At International Organization for Migration

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Mobility Pathways and Inclusion, specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Project Coordinator, Compliance and direct supervision of the Project Officer, Compliance, System Solutions Champion, the successful candidate will be based in San Salvador, El Salvador and will have the following duties and responsibilities:

Responsibilities and Accountabilities

1. Serve as the primary change champion for each RSC and the primary point of contact (POC) to drive communication between the RPC Minimal Viable Product (MVP) build /development team and the RSC. Serve as the primary POC for the RPC MVP build /development team and liaise with RPC staff in order to maintain awareness of and active relationships with relevant POCs needed to review new functionality.

2. Serve as the focal point for RPC engagement related to review, verification or validation of the development of the new solution, as well as other RPC-driven changes.

3. Participate in ad-hoc committees and working groups comprised of representatives from the RPC, RSC, and external partners responsible for the development of the new MVP solution. Leverage knowledge and expertise in the current START processes and technology solutions to support these discussions.

4. Support RPC MVP build /development team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions. Work with the RPC MVP build /development team to ensure system requirements are testable.

5. Maintain a thorough and current awareness of RSC and RPC policies, plans, initiatives and developments that impact or otherwise influence RSC caseworkers and staff.

6. Facilitate and execute UAT at the RSC on at least a quarterly basis, working with RSC staff members to incorporate broad feedback. Use available RSC resources to fully test and further build on system knowledge and associated workflows, as well as prepare colleagues for the MVP solution change.

7. Maintain and update testing documentation and provide UAT results and feedback to the RPC. Participate and/or facilitate test scenarios and reviews/communicates with the RPC throughout the testing life cycle to ensure escalation of issues as appropriate.

8. Plan and coordinate various opportunities for RSC involvement in in the practice, collaboration, interaction and education of the new system with the RPC MVP build /development team. Provide RSC with the latest updates on MVP system development and support knowledge sharing back to respective units.

9. Become a subject matter expert (SME) on the usage of the new system to participate in ‘Go-Live’ activities as a local resource at the RSC and SME.

10. Perform other duties as assigned.

Required Qualifications and Experience

EDUCATION

• Completed secondary education required

EXPERIENCE

• Six years of working experience with secondary education; four years of working experience with Bachelor’s degree.

SKILLS

• Deep understanding (5+ years required) of knowledge of current RSC and/or USRAP, policies, and standards and WRAPS system processes and system steps.
• General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.
• Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.
• Ability to communicate with all staff throughout the RSC and RPC.
• Excellent analysis, evaluation and problem-solving skills.
• Excellent written and oral communications skills in English.
• Proven ability to handle multiple tasks simultaneously.
• Familiarity with iterative software development methodologies and delivery is a plus.
• Experience testing web-based solutions is a plus.

  Languages

• REQUIRED
• External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

  Competencies

• The incumbent is expected to demonstrate the following values and competencies:
• VALUES – All IOM staff members must abide by and demonstrate these five values:
• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
• CORE COMPETENCIES.
  Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

  MANAGERIAL COMPETENCIES

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.