Webmaster Specialist At Global Alliance for Improved Nutrition

About the Role

The Global Alliance for Improved Nutrition (GAIN) is seeking a Webmaster Specialist to develop, maintain and manage the overall performance of GAIN and GAIN’s partner websites. This role will be on a fixed-term contract basis up to 3 years, subject to availability of funding. This position is open to GAIN’s country offices in Nairobi and New Delhi.

Reporting to the Digital Communications Manager, you will be responsible for strengthening and engaging GAIN’S online presence by ensuring our websites are functional, user-friendly, and aligned with the organisation’s goals and objectives.

You will support GAIN Communications team in website and digital campaign planning, coordination, and implementation, as well as general communications support for the team when needed. You will coordinate and work with other focal points in other countries and programmes and lead on website matters. The postholder will be responsible for facilitating communications with an external web agency and liaise with developers and multiple budgets to coordinate website creation and updating.

Key Responsibilities include:

• Creating, upgrading, and maintaining website content, new interactive features and multimedia content, and ensuring web accessibility
• Ensuring that the GAIN’s website design is visually and content-wise appealing, intuitive, reaches the targeted audiences, providing positive user experience and troubleshooting any issues that may arise
• Organising, categorising, and managing website content using content management systems (CMS) or other relevant tools
• Overseeing domain registration and renewal, as well as managing web hosting accounts and server configurations. This encompasses GAIN’s partner websites
• Supporting UX design by assisting in creating wireframes and proposing new, streamlined designs in line with GAIN’s branding
• Implementing SEO techniques and strategies to improve website visibility, organic search rankings, and website traffic
• Tracking and analysing website performance through qualitative and quantitative metrics using tools such as Google Analytics and generate regular reports to identify areas for improvement to assess user needs and ensure the website meets those needs and measure success
• Working with IT and developers to implement security measures to protect the website from potential threats, such as malware, hacking attempts, and data breaches. In addition to supporting decision-making for the overall web governance at GAIN
• Working closely with stakeholders, including content creators, designers, developers to ensure the website aligns with business objectives
• Coordinating global and country communications team to include graphic design and social media support, digital support, writing content etc.

About You

The ideal candidate will have proven experience in communication roles, preferably with links to website management, marketing, content creation, computer science, journalism, public relations or related area. You will have demonstrable experience working as a webmaster in a business environment using CMS tool such as Drupal (preferred), WordPress, Dreamweaver etc.

You will also have experience in SEO, UX design and improving online customer journeys and working with and managing third party/external agencies.

The ideal candidate will posess excellent communication and willing and able to work in a multicultural environment. Also, you will have excellent creativity, writing and editing skills. In addition to this, you will be fluent in written and spoken English, candidates’ with working knowledge of French, Portuguese and additional languages relevant to GAIN offices will be an additional advantage.

A Bachelor’s degree or equivalent in web development, digital marketing, information technology or computer science or related field. You will have solid understanding of SEO, technical backend and CMS and proficient in Adobe XD, Figma or similar wireframe design software. Also, you will be familiar with one or more coding languages, which is used to program websites, solve issues and improve server performance.

About our Offer

The starting salary for each office is as follows, depending on experience:

• Kenya: From KES 3,019,680 – KES 3,454,680 (gross) per annum
• India: From INR 1,165,476 – INR 1,333,212 (gross) per annum

GAIN has a fair and competitive salary structure that allows for annual progression subject to good performance. In addition, GAIN offers a total of 37 days holiday per year (including annual leave, public holidays and additional office closure days), an attractive pension scheme and competitive insurance cover including health, travel and life assurance.

We are committed to the health of our staff, especially in these challenging times, and have developed a programme of wellbeing that includes flexible working, additional leave allowances, wellbeing days, mindfulness coaching and access to independent and confidential counselling.

GAIN also has a strong commitment to professional development. We will support you to grow in your career through both formal and informal training, and are committed to providing opportunities through internal recruitment, secondments and promotion. All of this is delivered in a supportive and collaborative environment.

About GAIN

The Global Alliance for Improved Nutrition (GAIN) is a Swiss-based foundation launched at the United Nations in 2002 to tackle the human suffering caused by malnutrition. Due to COVID19, conflict in Ukraine and climate change, malnutrition and hunger have worsened significantly since 2019, reversing a decade of progress. There is growing recognition that our food systems need to change if we are to reverse these trends.

GAIN’s Strategy aims to transform food systems to make healthier diets from sustainable food systems accessible to all people and especially those whose are most vulnerable to shocks. By 2027, we aim to improve the access of 1.5 billion people to nutritionally enhanced staple foods, improve the access of 25 million people to healthier diets, and support positive food system change in 10 countries. This is bold and complex, and the only way to achieve this is to work together with partners including governments, businesses, and civil society at the country and global level. These goals, and the ways of achieving them, build on our twenty-year legacy of transforming people’s lives with improved nutrition through concerted action and effective policy change.

Our Working Culture and Environment

We provide a flexible working environment that includes a combination of home and office working opportunities through our global hybrid working policy. This encourages our staff to have a healthy work-life balance and increases staff motivation, enriches employee wellbeing, and improves performance and productivity.

All of our positions are based in one or more of GAIN’s designated offices as stated on our job advertisements. Successful candidates will be based in one of GAIN’s country offices and must have the existing right to live and work within a reasonably commutable distance of the relevant city / cities in which the role is advertised. Please note, that GAIN does not sponsor working visas and relocations.

GAIN reserves the right to withdraw an offer of employment for candidates who are considered to ineligible under the above conditions during or after the recruitment process.

This advert closes on 12th January 2024. Early applications are encouraged. GAIN reserves the right to close this advert early should we receive suitable candidates ahead of the closing date.

The Global Alliance for Improved Nutrition is committed to equality of opportunity and creating an inclusive environment where diversity is valued. We are keen to reflect the diversity of our society at every level within our organisation and therefore welcome applications from talented and committed people from all backgrounds, representing the diverse societies we operate in.