Websites Quality Assurance Internship At UN High Commissioner for Refugees

UNHCR, the UN Refugee Agency, is offering a Website Quality Assurance Internship position within the Digital Solutions Team in our London office.

The internship will be with UNHCR’s Digital Engagement Section, which sits within the Department of External Relations (DER). This exciting internship is a unique opportunity to gain experience in digital, websites quality and online user experience as well as experience working within the UN system.

UNHCR is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions of people.

Title: Websites Quality Assurance Intern
Duty Station: London, UK
Duration: Six months
Contract Type: Internship
Closing date7th November 2021 (Midnight – CET) Start date: December 2021/January 2022

Organisational context

The Digital Solutions Unit sits within the External Relations Division. It delivers and maintains public websites and mobile applications to support the Organization’s communication, advocacy and fundraising activities. The team comprises of web developers, project managers, security and quality specialists, and maintains a portfolio of 300+ public websites.

The position

We are seeking a dynamic and proactive team player, with a strong interest in digital, websites quality and online user experience.

Duties and responsibilities

• Reviewing the portfolio of UNHCR Public websites.
• Reviewing the minimum standards and performance indicators for UNHCR web presence in the fields of usage, branding, look-and-feel, governance, security, etc.
• Assessing the websites on the portfolio against the defined web standards.
• Recording information in the UNHCR portfolio management tool
• Producing reports and dashboards

Minimum qualifications required

In order to be considered for an internship, candidates must meet the following eligibility criteria:

• Be a recent graduate (those persons who completed their studies within one year of applying) or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO

• Have completed at least two years of undergraduate studies in a field relevant or of interest to work of the Organization

• An individual whose father, mother, son, daughter, brother or sister is a staff member of UNHCR, including a Temporary Appointment holder or a member of the Affiliate Workforce, is not eligible for an internship.

Desirable qualifications and skills

• Academic background in digital, digital marketing, computer science, quality assurance, web development studies
• Good understanding of the web development lifecycle
• Experience of updating and managing websites
• Strong verbal communication and writing skills in English
• Experience and interest in improving online user experiences
• Analytical and drafting skills, experience in producing analytical reports
• Good intercultural communication skills
• Strong eye for details
• Be flexible and a team-player

Location

The successful candidate will be based in UNHCR London office. However, it is anticipated that public health measures in response to the pandemic might remain in place for at least the first few months of the internship. The internship may therefore involve a combination of remote home working and work in the office. This arrangement will be regularly reviewed in accordance with the changing Government guidelines.

Applicants must have the right to work in the UK for the full duration of the internship. Obtaining and renewing current visas and residence permits including all associated costs, are the responsibility of the intern.

Conditions

The internship is for six months and the start date is in December 21/January 22. It is a full-time role with working hours starting from 8.30am to 5pm Monday to Friday (40 hours per week).

The terms of internship, as defined by UNHCR practice, include the payment of a Food and Local Transportation Allowance (FLTA) of 1000USD. Please note that should the intern receives financial support from an outside party, this will be deducted from the FLTA.

How to apply

Interested applicants should submit their letter of motivation, Personal History Form (PHF) and CV to hqpsphr@unhcr.org indicating “Websites Quality Assurance Intern” in the subject of the email.

Personal History Forms are available at PHF Form Supplementary Sheet.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).

The deadline for applications is Sunday 7th November 2021 – Midnight (CET, Central European Time)

The vacancy notice has been published on the 19th October 2021.

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