Call Center Assistant At Sened Organization

Based in Şanlıurfa, the “Call Center Assistant” is under the line management Project Health Officer He/She will be responsible to: o Welcome beneficiaries in the reception area of the project office, take registrations and implement counselling services as a call center

Key Activities/Tasks/Duties o Welcoming visitors and beneficiaries to the center o Answering the questions of the visitors, receive and facilitate calls about accessing C-19 vaccine, taking appointments, mitigate their hesitancy for vaccination, and support their Turkish-Arabic translation need to access vaccination, and fill the intake forms o Filling out the pre-registration form when necessary and entering the filled data into the database via computer o Helping visitors with special needs to enter and exit the center o Accompanying children to go safely from activity rooms to shuttle vehicles before and after activities o Supporting the activities carried out at the center, if needed o Maintain and display brochures/booklets at the project center o Support project for Arabic-Turkish verbal and written translations, and some other administrative tasks, if needed. o Representing organization professionally

Required Qualifications (Education/Languages/Work Experience): Essential  High school degree  Advance level in the Arabic and Turkish language.  Minimum of 1 year of proven experience in a similar position

Desirable  Bachelor’s degree (preferable to be in a medical department).  Intermediate skills in the English language.  Experience working with Persons Living with Disabilities.  Verified experience in humanitarian work and principles.  Verified experience in health activities

Required Competencies: Technical Competencies (TC):  Basic knowledge in working reception area  Basic knowledge in report writing  Basic knowledge in Excel & Word

Core Competencies (CC):  Accountability.  Communication  Planning and organizing  Creativity  Stakeholder Orientation.  Teamwork  Commitment to Continuous Learning  Technological awareness

Child safeguarding Policy Child abuse in all forms is unacceptable to Sened, which recognizes its responsibility to protect children from harm in all areas of its work. Sened is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy Sened expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, marital status, citizenship status, disability, or military status. Sened employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside Sened.