Case Processing Assistant x9 – South Africa National Hire At Church World Service

Position Title: Case Processing Assistant

Reports To: Case Processing Supervisor

Division: Immigration & Refugee Program+ (IRP+)

Department: Programs, Case Processing

Job Location: Pretoria, South Africa

Grade Level: Level 3, Assistant, National

Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

Primary Purpose:

This position is responsible for the processing of refugee case files under the direction of a designated Case Processing Supervisor.

Essential Duties:

1. Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring strict adherence to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedures;
2. Maintains complete and accurate records in START and physical files of all actions taken on a case;
3. Receives, creates, and completes new resettlement applications in START as per the laid out policies and procedures;
4. Creates physical files and updates data in START as appropriate;
5. Review cases to ensure they are good for Prescreen or USCIS interviews as per the laid out policies and procedures;
6. Schedules cases in START as per the calendar and matrix provided;
7. Requests security checks and updates data in START as appropriate;
8. Scans, renames and uploads documents in START:
9. Reviews and updates cases in readiness for the next stage in processing:
10. Reviews cases in START, in comparison with the physical file and completes travel packets for travel ready cases:
11. Conducts regular quality assurance checks at each processing step to ensure cases are consistently and correctly updated, both electronically and in the physical file:
12. Ensures strict compliance and adherence with the Integrity and Compliance Guidelines when working with refugee cases and communicating with implementing partners and applicants;
13. Occasional travel to different processing locations to distribute decision letters, conduct applicant counselling, scan documents on CIS circuit rides and collaborate with IOM during concurrent medical missions. Additionally, solicit refugee information for the purpose of case processing and updating;
14. Completes other duties as assigned by CWS/RSC Africa Management.

Qualifications:

Experience:

• Three (3) years of paid work experience is required.

Skills:

• Strong English communication skills, both oral and written;
• Demonstrated computer skills, especially with Microsoft Word, Excel and Outlook;
• Strong organizational and time management skills.

Education & Certifications:

• High school diploma or equivalent is required.

Abilities:

• • Manage large and diverse workload under pressure with competing priorities; – Maintain the integrity of official records; – Analyse and solve complex problems and make sound decisions; – Work with minimal supervision; – Maintain a high performance standard with attention to detail; – Work independently and contribute to overall operations of RSC Africa; – Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

Important Requirements:

• Proficiency in English language is a requirement;
• Ability to work in a multi-cultural environment required;
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

• COVID Vaccination is strongly recommended for all successful candidates.
• The candidate should be of good health, willing and able to travel extensively in often difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• This position is based in Pretoria, South Africa.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• This position may require travel in sub-Saharan Africa on short notice and under sometimes difficult conditions to meet demands of a dynamic operational program.
• Driver’s License Code 08.
• Background check, which includes references and an educational criminal check is required before the start of employment for International applicants.
• A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Internationals – International applicants must be legally eligible to work and obtain a work permit in South Africa OR A valid U.S. passport and the ability to maintain a valid U.S. passport throughout the entire appointment is required, which includes having enough passport pages for travel.
• Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.
• Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.
• Full time.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.
• All employees should be prepared to work from the CWS office within their location of hire. Remote work arrangements may vary depending on location and the governing rulings regarding the COVID-19 pandemic.

Disclaimer: Please note that this position is subject to the approval of funding and only upon approval will the position be filled.