Operations Lead-West Bank At Turquoise Mountain

Background

Turquoise Mountain is a non-profit, non-governmental organisation established in 2006 by His Majesty King Charles III to revive traditional crafts, historic areas and to provide jobs, skills and opportunity through cultural heritage projects. By blending heritage buildings, education and enterprise, Turquoise Mountain has created sustainable heritage places and livelihoods that support the revival of artisan industries. Turquoise Mountain now works in Afghanistan, Myanmar, Saudi Arabia, and the Levant. Since 2006, Turquoise Mountain has restored over 150 historic buildings, created employment for thousands of artisans and builders, built over 50 small businesses, and supported and generated over $17 million in sales of traditional crafts to domestic and international markets.

Context

Turquoise Mountain Levant was established in Jordan in 2018 and leverages the cultural heritage of Jordan and the wider region to train and educate in traditional crafts, deliver sustainable heritage led regeneration for communities, and connect hundreds of artisans to new and sustainable markets. This is an exciting time for the project, as we are growing our operation to support Palestinian artisans, engage Palestinian communities in their heritage, and open up new livelihoods in the craft sector.

Job Summary:

As Operations Lead you will be responsible for managing and implementing Turquoise Mountain’s operations within the West Bank, including logistics, compliance, procurement, and organizational support.

Responsibilities:

Logistics:

• Management and implementation of logistical support including:
• Management of Logistics Assistant
• Identifying logistical problems and planning appropriate solutions
• Management of operations-focussed projects, such developing new shipping / export capabilities for Turquoise Mountain
• Maintaining an appropriate logistic database
• Creating and maintaining inventories
• Communicating with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
• Supervise orders and arrange stocking of raw materials and equipment to ensure they meet team’s needs
• Arrange for and track the logistical movement of national and international shipments (from Amman and other cities)
• Arrange for pick-up and delivery of products to and from production workshops
• Organize trips, pick-ups, housing, cars, and visa applications
• Manage the maintenance, preparation and routing of purchase orders
• Ensuring that TM is compliant with all procurement procedures

Organizational Support:

• Ensuring that Office Buildings and Showroom spaces are well-maintained – coordinating with contractors when needed
• Ensuring that TM’s office buildings are well-stocked with needed IT, materials, and office supplies
• Support programs in securing project approvals and solving any outstanding challenges in obtaining vital approvals by building on and feeding into advocacy efforts
• Coordination among other INGOs, donors, and partners
• Preparing for internal events

HR:

• Oversee and manage onboarding of new staff by working with Team Leads to ensure that all necessary hiring forms are submitted, equipment is ordered and set up and orientation meetings are scheduled
• Provide close assistance to managers and new staff during initial period of employment
• Ensure that all new employees acknowledge TM’s Policies
• Managing internal team travel (booking flights, hotels and airport rides) for TM staff members and visitors

Compliance:

• Maintains TM Registration Documents
• Support teams on due diligence checks for new partners – developing an understanding of compliance frameworks in order to be able to brief the Senior Leadership
• Ensure consistency and compliance including work permissions, contracts, terms and conditions, and tax.

Qualifications:

• A minimum of five-years of experience in operations and logistics
• Excellent oral and written communication skills in both Arabic and English

Contract Duration:

Full-time contract, Sunday – Thursday (9am – 5pm)

Location:

You must be based within the West Bank or be able to travel to and around the West Bank on a weekly basis.

Salary:

Competitive – based on experience.