Project Clerk (AVRR) At International Organization for Migration

Under the general supervision of the Director, Coordination Office for the Mediterranean and Chief of Mission in Italy and Malta, the coordination of the Head of the Migration Management Unit (MMU) and the direct supervision of the Project Coordinator/Manager, the incumbent will be responsible for assisting in the implementation of the Assisted Voluntary Return and Reintegration (AVRR) project “RI.VOL.A.RE. in RE.TE.”.

Core Functions / Responsibilities:

• Manage the AVRR dedicated phone line and keep records of all the incoming calls;
• Provide regular information on the AVRR option in Italy to potential returnees in Italian, French, English, possibly also in Arabic and Spanish, and coordinate with IOM cultural mediators to provide information in other languages/dialects, if needed;
• Refer migrants to the national referral network (stakeholders) as appropriate;
• Support the Project Coordinator/Manager in the mapping of national associations and institutions involved in assisting migrants, available to be part of the referral system;
• When needed, provide support to the AVRR team in the daily tasks related to the execution of the project;
• If necessary, provide clerical support in the administrative work related to the execution of the project, in coordination with the Finance/Admin Unit (external bids, POs, payment requests, etc.);
• Perform other tasks related to the execution of the project, as assigned by the PM/ supervisor.

Required Qualifications and Experience:

Education

• High school diploma with three years of relevant professional experience, or
• University degree in International Relations, Law, Social, Political or Economic Sciences, Social Work, Migration or Development Studies or a related field from an accredited academic institution with one year of relevant professional experience.

Experience

• ​​Experience interacting with the public
• Experience providing direct assistance to migrant populations
• Experience as an operator is an advantage

Skills

• ​Familiarity in dealing with the public
• Excellent communication skills
• Familiarity with administrative procedures
• Ability to multi-task, prioritize and work independently
• Ability to work under pressure
• Demonstrated proficiency with Microsoft Office applications such as Word, PowerPoint, Excel, Outlook and Teams

Languages

• Fluency in Italia​n​, English and French is required (oral and written);
• Knowledge of Arabic and Spanish are considered an asset.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, and verification of residency, visa and authorizations by the concerned Government, where applicable. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination against COVID-19.

This post is subject to local recruitment. Only persons holding a valid residence and work permit for Italy will be eligible for consideration.