NRC Assure maintenance and further development At Norwegian Refugee Council

NRC Assure maintenance and further development – Advert of tender for Reliefweb

Objectives and Goals

The main objective of this work is to support the maintenance and further development of NRC Assure, a system made of a set of digital products that help NRC to manage key risks across the organisation.

Scope of Work

Concretely we are seeking for a consultant (induvial or firm) to:

• Update the Entity Relationship Diagrams (ERDs) for each NRC Assure application to ensure that those ERDs capture changes introduced to applications after enhancing tasks requested by NRC and in adherence to best practices in both PowerApps-specific guidelines and general data modelling principles.
• Collaborate with business stakeholders and product owners including each product’s focal point to understand business requirements and translate them into concrete and feasible changes to the specific NRC Assure digital product.
• Maintain production-level dashboards and its data connections for various PBI elements (see attached ToR)
• Advise and incorporate system sustainability and post-implementation maintenance measures into each of NRC Assure product’s design and architecture to ensure their functionality during NRC’s triannual reporting cycles.
• Work with business stakeholders to validate user requirements and improve functionality in existing applications and PBI elements.
• Introduce newly supported key controls into NRC Assure including establishing an ETL process for new data connections to the dashboards and relevant updates that impact the use of these dashboards and reports.

This work should be conducted during 2025.

Methodology and deliverables

In collaboration with the Global Risk Management Specialist and the Business Owners, the consultant’s deliverables will be structured as follows:

• Given the broad nature of the outlined deliverables, NRC’s project team will provide the consultant with specific tasks and deliverables, organised within a four-week timeframe (sprint planning) in which the tasks and deliverables are to be worked on.
• Before commencing work on an issue, all tasks will be created and assigned to the consultant following a standard request template.
• The consultant will then provide an estimate regarding the effort required to fulfil each task.
• The consultant is required to report a status update every two weeks on the objectives and deliverables.
• Both Consultant and NRC are responsible to keep work in line with the scope, the intended outputs and the allocated resources.
• There might be cases where requirements for further improving a digital element are not sufficiently define by NRC. In such cases, the Consultant will request authorisation to conduct discovery sessions with the relevant NRC team and should develop “mock up’s” of changes until a clear final desired product is defined.

Candidate profile

We seek a consultant (sole trader or company) with a proven track record in conceptualising, constructing, and delivering solutions on the Microsoft Power platform. Specifically, we are interested in demonstrated expertise in handling complex access control, simplifying ETL processes for low maintenance, and utilising best practices in the PowerApps platform.

We are looking for the following qualifications:

• Demonstrated proficiency with over 5 years of hands-on Power Platform development experience.
• Accumulated 5+ years of expertise in systems development, particularly within the architecture and ecosystem of ERP (Enterprise Resource Planning) systems. Provide examples of past projects demonstrating these capacities.
• Proven track record in data modelling and designing technical solution architectures. Provide any example of ERD diagrams or technical designs that are relevant to the terms of reference.
• Preferably, possesses experience in ERP system implementation within humanitarian organisations.
• Successfully demonstrated experience working with users to gather requirements and document using Product Requirements Documents (PRD) to communicating how a product evolves over time.
• Proven experience working in an iterative development process.
• Track record of successfully implementing quality assurance steps in applications built using the Power Platform. Provide examples of past projects and its quality assurance steps used across the development process.
• Has demonstrated experience setting up and administering a CI/CD (Continuous Improvement/Continuous Delivery) pipeline for Power Platform implementations. Provide examples of past release management processes you’ve implemented.
• Ability to explain best practices in test-driven development methods to the product development team.
• Experience using version control and release management methods when developing apps in the Power Platform.
• Ability to articulate complex and technical concepts to a non-technical audience. Provide examples of facilitating past workshops on Power Platform implementations.
• Ability to document recommendations and best practices in a concise manner. Provide examples of past documentation deliverables.

How to apply

We are expecting to receive quotations from individuals or firms. Quotations should be sent to nrc.assurehelp@nrc.no by 18th December 2024

Your quotation should clearly indicate the following:

• A cover letter expressing interest in the consultancy.
• Biref technical proposal that outlines the approach and work plan based on the schedule of deliverables.
• CV with relevant work experience and qualifications for every individual that will be involved in the consultancy.
• Financial proposal including the hourly rate. Please provide offers based on the following:
• It is expected that the estimated amount of work will be a total of 450 hours throughout the duration of the contract.
• Tasks will be conducted on a part-time basis with an estimated 8 – 9 hours per week.
• Currency of offer: EUR.
• Price offer should be inclusive of any relevant taxes that the consultant is liable for.
• Validity of the offer: 90 days.