The Danish Refugee Council (DRC) is one of the world’s leading humanitarian NGOs, working in over 40 countries to provide appropriate assistance and protection to refugees, asylum seekers, internally displaced persons, returnees, people on the move, and vulnerable local populations/host communities. DRC is currently seeking a highly qualified Case Management Team Leader based in Caracas.
About the job:
DRC is managing its operations in Venezuela, under the direction of the country office in Caracas and three field offices located in the states of Sucre, Apure, and Zulia. DRC Venezuela is implementing activities such as protection monitoring, legal assistance, individual protection assistance for people with disabilities, information sessions for proof of identity (PoC), prevention of human trafficking, rehabilitation of health infrastructure, and food security.
Job description/purpose:
The Case Management Team Leader will be based in the Caracas office and will be responsible for the effective and professional management of the multidisciplinary team with case management functions for protection and psychosocial support in the field, and for supporting the DRC Protection Management in Caracas. The position includes supervising officers, including developing their capabilities, for emergency protection actions.
Responsibilities:
- Establish and coordinate the system for articulating the referral of cases, whether internal or external, in coordination with the DRC Protection Team Leader.
- Analyze, evaluate and find out the protection profiles of the cases referred, ensuring the participation of the beneficiaries.
- Ensure that each beneficiary receives guidance to basic services, within the framework of case management and psychosocial support, with the informed consent of the beneficiary to receive the relevant assistance to address the identified protection needs; and in accordance with the principles of confidentiality.
- Coordinate, plan and monitor the activities of the case management and psychosocial support team in the field; including case follow-up.
- Ensure that case plans clearly identify the agreed timeframes for the implementation of the measures to be taken; and ensure that cases are closed in a timely manner, in accordance with the emergency framework in which they are implemented.
- Maintain close cooperation with government counterparts and humanitarian actors to strengthen the public route, as well as the humanitarian cooperation route within the established referral mechanism.
- Actively work with the DRC administrative and logistics department to provide humanitarian assistance services, including medical services, emergency accommodation services, transportation services; and in-kind delivery of items to address specific protection needs.
- In coordination with the DRC administrative and logistics department, ensure that the purchasing processes are correctly implemented and legalized.
- Support the protection manager in developing a database for case management.
- Maintain constant contact with the technical line of psychosocial support, ensuring the participation of the staff of this subprogram in training and meetings with the technical line.
- Monitor the database and ensure its correct and organized updating.
- Prepare high-quality weekly and monthly reports on challenges encountered and results achieved.
Programming and Operations
- Ensure the efficient and effective implementation of the project in accordance with the work plan and IPTT.
- Prepare reports and participate in the writing of monthly/quarterly/annual proposals and budgets for donors.
- Certify that the identified cases are persons of concern according to the criteria set by DRC, and ensure appropriate internal humanitarian assistance actions.
- Ensure that case documentation provides adequate information to prioritize cases as low, medium, or high risk, and that the case plan measures address the identified needs and risks.
- Lead the case management team in case assessment and the provision of humanitarian assistance. Ensure that direct services are delivered according to the case plan, as well as follow-up and closure.
Coordination and representation.
- Maintain contact with local authorities, service providers, and humanitarian actors to strengthen effective care pathways.
- Collaborate with internal and external technical experts on relevant industry issues.
- Represent DRC at relevant internal and external meetings, technical coordination meetings, etc.
- Ensure integration with other DRC sectors, including MEAL.
Project development
- Prepare work plans and timelines for the case management team.
- Support the Protection Manager in the preparation and development of long-term work plans.
- Participate in the development of project tools.
- Ensure the updating of case management databases.
- Report any implementation problems or nonconformities to the security manager.
- Ensure compliance with the data protection policy in all phases of the project.
Logistics / Finance
- Support the monitoring of financial commitments and expenditures and provide timely information on budget tracking.
- Proactively plan and coordinate logistics and personnel movements to and from different operational areas.
- Initiate acquisitions and ensure their execution.
- Ensure that humanitarian aid delivery plans are prepared and shared with logistics in a timely manner.
Supervisor responsibilities:
- Coordinate the daily activities of the field case management team.
- Contribute to the recruitment and handle the performance evaluation of the case management team members.
- Implementing the Protection Manager’s decisions through the work of the rest of the protection team, often playing a role in deciding how to do it and how to achieve the goal set by the manager.
- Ensure that each team member complies with DRC standards and procedures (including CoC and internal regulations) and report violations in accordance with procedures.
- Advise the rest of the case management team on management routes and the development of action plans for the care of beneficiaries.
Essential skills:
- Minimum 3 years of relevant experience in humanitarian protection, related to an NGO, UN agency or other non-profit organization.
- Field experience and experience working in protection in vulnerable urban areas. Experience in team supervision and work plan preparation.
- Excellent skills and experience progressing in database management and Excel use. Experience in quantitative and qualitative data analysis.
- Above-average writing skills. Excellent proficiency in MS Word.
- Experience in providing humanitarian assistance services, with organizational skills and experience in logistics/finance.
- Skills and experience in training and developing the capacity of inexperienced staff. Experience with accountability measures and compliance with DRC and donor requirements.
Desirable:
- Diplomatic character.
- Ability to manage competing priorities and meet deadlines.
- Ability to create a good team environment.
- Fluency in English is an advantage.
Education (Include certificates, licenses)
- Professional degree in Psychology, Social Work or another social science profession.
Languages:
- Fluency in English (Desirable) written and spoken
We offer:
- The opportunity to belong to one of the best NGOs worldwide.
- Access to over 1,000 free online training courses and certificates.
- Contract duration: subject to budget availability.
- Salary: Band G.
- HCM insurance fully covered by the organization.
DRC Core Competencies:
- Achieving excellence : focusing on achieving results and ensuring efficient processes.
- Collaboration: involve relevant parties and encourage feedback.
- Taking the initiative : taking ownership and initiative while seeking innovation.
- Communicate: listen and speak effectively and honestly.
- Demonstration of integrity :
Application process: All applicants must upload a cover letter (max. 1 page) and an updated CV ( max. 2 pages, no supporting documents ) in Spanish to the DRC job platform. Applications submitted by email will not be considered.
Application deadline : Wednesday, November 4th at 11:59 pm Local Time. Please note that applications will be reviewed continuously and interviews will be scheduled as soon as a suitable candidate is identified. DRC reserves the right to close the position before the deadline once a suitable candidate is identified.
Approximate start date: November 2026
How to apply
Link to Application Form
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