CP 036 2025_ Case Management Technician At Lutheran World Federation

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Case Management Technician

Application deadline: Tuesday, December 2, 2025, 11:59 pm (Bogotá DC time)

Institutional Information

World Service is the humanitarian and development arm of the Lutheran World Federation (LWF/WWF COL-VEN). We are a widely recognized, faith-based international organization working in more than 20 countries. In an increasingly complex and fragmented world, our work seeks to unite all people in the shared pursuit of justice, peace, and reconciliation.

Our work, actions, and operations are guided by a commitment to the human rights of every individual, regardless of their circumstances. We are particularly known for our timely, compassionate, and professional humanitarian work and our presence on the ground in hard-to-reach areas. Our work is people- and community-centered. We primarily work with vulnerable individuals to claim and defend their rights, and we proactively engage with local government and community structures. For more global information, please visit: www.lutheranworld.org/WorldService

Lutheran World Service has been present in Colombia since 2002 through the Colombia Program and is currently implementing the Country Strategy “Dignified Life, Peace and Territory” (2019-2024), focusing on three strategic areas: 1. Livelihoods and Climate Justice, 2. Quality Humanitarian Services, and 3. Protection and Social Cohesion. Our partners in Colombia include community, ethnic, peasant, and women’s organizations. Our allies include members of the ACT Alliance and the Forum of International Humanitarian Organizations in Colombia, and we are supported by donors such as the European Commission, ECHO, and United Nations agencies, among others. We also work closely with Lutheran churches in the region and their related agencies in North America and Europe. For more information about the Colombia Program, please visit: http://colombia.lutheranworld.org

Description of the area to which the position is limited

This position reports to the Operations Area of ​​the FLM – Colombia Program, which is led by the Operations Manager. The position reports directly to the Chocó (Western) Field Leader and will maintain close coordination with the Financial and Administrative Area, as well as the project and regional teams.

Coordinate your work with:

  • Operational, Programmatic and Financial Project Team
  • Support team of the Quibdó and Bogotá DC Regional
  • Administrative, financial and accounting staff of the FLM/SM COL-VEN

Location

Based in the Quibdó office , however, you must be available to travel to the departments where FLM/SM COL VEN has work, in the country or abroad, and where it is necessary to carry out the functions inherent to your position.

Job Objective

Provide case management services in accordance with international standards and local operating procedures, ensuring the identification, documentation, monitoring, and referral of gender-based violence cases in coordination with local and community stakeholders. The technician will also facilitate community dialogue processes focused on prevention, resilience, and reducing isolation among vulnerable populations.

Description of activities:

LEADERSHIP

  • Lead the protection case management process, ensuring that people at risk of GBV have access to available specialized services, under an approach of informed consent, confidentiality and respect for their dignity.
  • Ensure the timely identification of people at risk of protection, including survivors of sexual and gender-based violence, promoting their access to services in close collaboration with the protection team and other relevant actors.
  • Promote protection and response actions that integrate the gender perspective, the differential approach and humanitarian principles, ensuring sensitive attention to the specific needs of each population.
  • Leading strategies that strengthen the resilience of communities, including prevention and awareness activities on sexual and gender violence, promoting safe and respectful spaces for women, girls and other vulnerable groups.
  • Represent the Lutheran World Federation (LWF) in the beneficiary communities, fostering trust and coordinating efforts among beneficiaries, local authorities and other organizations for the effective implementation of the project.
  • Representing the FLM in coordination spaces with local and national entities, facilitating joint work and the effective implementation of the response.

MANAGEMENT

  • Manage cases of survivors or those at risk of GBV, identifying protection risks, establishing objectives and action plans, and making referrals to specialized entities.
  • Apply a survivor-centered approach, ensuring informed consent, confidentiality, and a differential approach to case management.
  • Ensure that the case management services provided are carried out in accordance with the principles and approaches established by the FLM: Survivor-centered approach, Do no harm, differential approach, informed consent and confidentiality, appropriate data handling, competence and capacity, impartiality and coordination
  • Conduct community-level awareness campaigns on women’s rights, sexual and gender-based violence, reporting mechanisms and referral services.
  • To coordinate with the protection team and local actors to ensure that cases are managed comprehensively and according to the needs of people at risk.
  • To raise awareness in communities about issues of gender violence, sexual and reproductive rights, gender roles, and women’s empowerment.
  • Promote positive masculinity and gender promotion workshops for men and boys, fostering respect for rights and preventing violence.
  • Lead the identification of service provider organizations and update the care pathway, ensuring that GBV cases are handled appropriately.
  • Maintain accurate documentation of cases, complying with international and local standards for data management, always respecting confidentiality.
  • Contribute to the collection of baseline and final data, and support the continuous evaluation of the project through regular monitoring and tracking of established indicators.
  • Support the creation of safe spaces for women and girls, ensuring that environments are inclusive and respectful, promoting the protection, well-being and resilience of participants.
  • Maintain accurate and complete records respecting confidentiality standards for interventions performed, services provided and results obtained according to established formats.
  • To contribute to the expansion of information on protection issues, human rights and audiovisual material that allows raising awareness and strengthening communities.
  • Responsible for the systematization of experiences, the means of verification and reports established in the project.
  • Perform context analysis and contribute to adapting the response accordingly.

GENERAL RESPONSIBILITIES

  • To ensure the effective implementation of the FLM’s security policy and to oversee the implementation of the Codes of Conduct and other FLM institutional policies within the framework of the project
  • Strictly comply with FLM/SM-CO procedures, manuals, and policies.
  • Responsible for the proper handling of cash for travel advances related to activities. Prepare travel expense reports that meet donor requirements and FLM administrative procedures.
  • To ensure compliance with the corresponding administrative and control procedures, within the development of their activities within the framework of the particular project and the policies of the FLM.
  • Comply with FLM procedures, manuals, and policies, including the Codes of Conduct, Safety and Security Policy, Safety Manual, Child Protection, and others as determined by FLM.
  • The FLM has zero tolerance for sexual exploitation and abuse, and all staff have a duty to comply with and promote the FLM’s Protection Against Sexual Exploitation and Abuse Policy (PEAS); in the performance of all duties and responsibilities.

Professional Requirements

Level of Education

  • Technical or technological studies or undergraduate studies in social work, psychology, law and/or related fields are required.

Work Experience

  • Minimum experience one (1) year in serving vulnerable populations in protection issues with a gender focus and working with Afro and Indigenous populations.
  • Demonstrate solid knowledge and experience of the institutional structure of comprehensive support for survivors of Gender-Based Violence.
  • Desirable experience and knowledge of case management issues, especially with a focus on women and conflict, children, indigenous populations, and psychosocial or legal care.
  • Experience in Chocó is desirable.

Languages ​​and office automation

  • It is essential that you read, speak and write in Spanish, either as your native language or with proven advanced fluency.
  • Information Tools Management
  • Competence in the use of tools for data collection, analysis and management

Other required knowledge and skills

Knowledge:

  • Knowledge of the Context and Human Rights Framework
  • Broad understanding of the political, social, economic and cultural context of the department of Chocó, with emphasis on migration, armed conflict, peacebuilding, defense of human rights, gender, differential approach and psychosocial care.
  • Mastery of international human rights mechanisms, migration, gender and ethnicity.
  • Ability to convey complex messages clearly, accessibly, and adapted to different audiences.
  • Strong analytical skills to interpret relevant information and formulate effective strategies.
  • Ability to fulfill responsibilities under pressure, ensuring timely and quality results.
  • Information Tools Management
  • Competence in the use of tools for data collection, analysis and management.
  • Excellent written and oral communication skills.

Functional Competencies:

  • Personal commitment to humanitarian work and building an inclusive country.
  • Ability to work with initiative and proactively.
  • Ability to work in a team and under pressure.
  • Knowledge of differential approaches (life cycle, gender, disability) and the Action if Harm approach.
  • Knowledge of migrants’ rights and related regulations.
  • Social and communication skills that facilitate teamwork synergy.
  • Ability to generate alliances with other organizations and strategic actors.
  • Knowledge of the socio-political context of the region, Human Rights, International Humanitarian Law and Sphere Project, Refugee Rights, Law 1448/2011, victim assistance routes and capacity to generate alliances with other organizations and strategic actors.

Corporate Competencies:

  • In-depth knowledge of the socio-political context, including dynamics of gender violence, human rights and international humanitarian law, with a differential ethnic and territorial approach.
  • Strong personal commitment to humanitarian action, the defense of human rights and the building of an inclusive, equitable and sustainable society in the department of Chocó.
  • Ability to integrate and collaborate in multidisciplinary and multicultural teams, respecting and promoting the ethnic and cultural diversity of the region.
  • Excellent social and communication skills that foster synergy and cohesion in teamwork.
  • Leadership skills with initiative, creativity, responsibility, resilience and flexibility to adapt to the challenges of the local environment.
  • Availability and willingness to make frequent trips to rural communities and intervention areas.
  • Demonstrated ability to establish and consolidate strategic alliances with local organizations, government institutions and key community actors in Chocó.

Type of Relationship

  • Employment contract with full benefits, fixed term and renewable at the end of the project

salary

  • According to the rating, based on the salary scale of the FLM – Colombia Venezuela Program

How to apply

Application Features

Apply via the link in the call for applications: CP 036 2025_ Case Management Technician

[**https://lutheranworld.hire.trakstar.com/jobs/fk0z6lv?source=**](https://lutheranworld.hire.trakstar.com/jobs/fk0z6lv?source=**](https://lutheranworld.hire.trakstar.com/jobs/fk0z6lv?source=))

Includes:

  1. Cover letter (maximum one page) that should focus on the job criteria, fully express the motivation for the qualifications-based consulting and be complementary to the resume.
  2. Updated resume, including immediate supervisor contacts, maximum of three pages with three (3) recent work references and two (2) personal references.

Please submit as separate PDF files. Name the files as follows: first name, then last name, and then the content. For example: ANA MARIA PEREZ CORREA_ (CV or CM).

Important note:

  • Only proposals that meet all the requested requirements and are submitted within the indicated deadline will be analyzed.
  • To apply to FLM Col-Ven calls for proposals, please note that we only accept applications through our official platform. You will always find the direct link in each call for proposals’ publication.