Doctors Without Borders, an international humanitarian medical association created in 1971, provides medical assistance to populations whose lives are threatened: mainly in cases of armed conflict, but also epidemics, pandemics, natural disasters or exclusion from care.
Equipment fleet management at MSF covers the entire equipment lifecycle, from defining needs and cataloging them to maintenance, use, transfer, and disposal. MEMO is the reference tool used to translate and implement these practices in the field at MSF-Paris.
Reporting to the Head of Technical Support and working closely with the Business Process and Tools Lead (RPOM), the Equipment Fleet Management Lead is the headquarters expert on fleet management policies, processes, and best practices. They support field teams in their implementation and ensure consistent integration into MEMO. The role combines business expertise, continuous improvement, field support, functional administration of MEMO, data quality, and performance management.
Main responsibilities:
Policies, processes and best practices
- Define, formalize and update policies, processes, procedures and best practices related to the equipment lifecycle.
- Monitor field practices, capitalize on feedback and propose improvements tailored to operational needs.
- Translate policies and processes into management rules, reference frameworks and operational practices, ensuring their consistency with maintenance processes and technical requirements.
- Supporting logistics managers and coordinators in their appropriation and implementation.
Support, guidance and training for field teams
- To be the primary point of contact for field teams regarding fleet management and its application in MEMO; to analyze difficulties and propose solutions.
- Supporting field logistics personnel and facilitating exchanges with Mission Focal Points, promoting the sharing of best practices between missions.
- Define and update training content; organize and lead training sessions, briefings and webinars.
- Develop team autonomy and contribute to clarifying roles and responsibilities related to fleet management.
Translation of equipment management processes in MEMO
- Identify the functional configuration needs of MEMO in line with the defined policies and processes.
- Maintain catalogues, repositories, reference data and maintenance plan templates, in conjunction with technical experts.
- Identify development needs, contribute to functional specifications and test new versions with the publisher.
- Ensure consistency between MEMO developments and fleet management processes.
Monitoring, data quality and continuous improvement
- Support the identification of priorities and analyze the quality/consistency of the data.
- Develop quality and performance indicators in collaboration with the relevant technical experts.
- Capitalize on feedback and propose improvements to processes, policies and tools.
Transversality
- Collaborating with headquarters departments, other MSF entities and technical experts to ensure consistency of practices.
- Participate in cross-functional projects and governance bodies for business processes and tools, in connection with the RPOM.
Current substantive issues:
- Equipment Fleet Management Policy (Intersection): Review and update of the policy in close collaboration with other ODs
- BASICS equipment fleet management (intersection): Review and update of the Basics in close collaboration with other ODs
- Process/Tool: Review and update of the after-sales service protocol and final return of equipment to headquarters and its translation into the tracking tools (MEMO/PowerBI)
- Analysis: Analytical reports and activity monitoring in Power BI (defining needs, key indicators, report templates)
- Organization (content and format) and facilitation of thematic webinars (in close collaboration with the POS technical experts)
- Revision and update (content and format) of the “Equipment Fleet Management” module of the “TLB” face-to-face training course
Desired profile:
Experiences:
- Significant experience with MSF or in the non-profit sector as a logistics specialist
- At least one experience in equipment fleet management administration.
- Proficiency in using the MEMO tool.
SKILLS :
- Good understanding of equipment lifecycle and maintenance processes.
- Ability to formalize policies, processes and best practices and translate them into operational rules.
- Ability to analyze user needs and translate them into functional requirements.
- Skills in application configuration, Excel and data analysis; knowledge of Microsoft 365 / Power BI appreciated.
Languages: French and English = Level B2
Required qualities:
Ability to cooperate, rigor, analytical skills. Autonomy and ability to work in a team. Customer service orientation. Patience and perseverance. Analytical and synthesis skills.
Employment conditions:
Status: Fixed-term contract of 9 months, full-time. Management position, based in Paris or Mérignac.
Salary and benefits : €50,800 gross annual salary paid over 13 months. 22 days of paid time off per year. Teleworking according to MSF’s rules (2 days/week). 100% employer-paid health insurance. Meal vouchers worth €12 (60% covered by MSF). 50% reimbursement of public transport pass (weekly, monthly, or annual) or bicycle mileage allowance (€0.25 per km, capped at €450 per year).
Position available: January 2027.
Due to administrative constraints related to the duration of the contract, candidates must already have a work permit in France (citizen of the European Union) or a residence permit allowing them to work on French soil.
How to apply
To apply, please send your CV and cover letter before November 23rd to this address: Equipment Management Officer (M/F) | Doctors Without Borders