Join MSF OCG as a Field HRIS Support Specialist!
We are looking for passionate individuals ready to contribute to our humanitarian mission.
Discover below the details of the position and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Your qualifications and experience do not exactly match all the requirements?
At MSF OCG, we are committed to fostering an inclusive culture that supports and amplifies the diverse voices of our staff. We strive to create work environments where teams of people with varied backgrounds, characteristics, perspectives, ideas, and experiences collaborate to advance MSF’s social mission and improve outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply if they don’t meet all the job requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we encourage you to apply, even if you don’t meet all the listed qualifications.
We encourage applications from people of all genders, ages, sexual orientations, ethnicities, origins, religions, beliefs, disabilities and all other characteristics of diversity.
MSF does not tolerate any sexual exploitation or abuse, any form of discrimination or harassment, including sexual harassment. All selected candidates will be subject to reference checks.
Context & Mission
Doctors Without Borders is an independent international medical and humanitarian organization that provides care to people in need, to people affected by natural or man-made disasters and to victims of armed conflict, without discrimination and without regard to race, religion, beliefs or political affiliation (MSF Charter).
In line with the vision and objectives of the Field HR department, the goal of the Field HRIS Support position is to support consistent and effective field HR management that takes into account the organization’s various requirements (operational, social, financial, international, legal, etc.). This role is part of the Field HR Tools unit, whose role is to provide technical support to field teams, complementing the HR Operations Programs (HROP), whose strategic role is to support and coach the Regional HR Coordinators (COHR) on their programs.
The unit’s objectives are as follows:
- Design, optimize and deliver HR support to meet operational needs with appropriate HR policies and tools
- Supporting programs to develop mechanisms to prevent, detect and address HR risks
- Strengthening team capabilities and transferring skills to the field
- Improving HR data management and analysis
- Simplify internal standards and make them accessible
To achieve this, under the supervision of the HRIS Specialists, the Field HRIS Support team will need to:
- Receive and participate in support requests from operational fields
- Apply problem-solving protocols and know how to communicate business procedures.
- Participate in ensuring HR data compliance
- Participate in system testing during updates or the deployment of new features, providing feedback on usability and functionality.
- Guiding users towards available resources during their induction, addressing their questions/problems, and their training needs
- Participate in the development of HRIS training tools and manuals and their regular updates
- Provide basic training sessions or offer guidance to new users on the effective use of HR tools
Main responsibilities
Operations/User Support
- Handles tickets, requests and questions assigned to them by application managers and HRIS liaisons
- Receives requests to create new users, initiates the necessary tickets, and ensures appropriate follow-up.
- Performs ad hoc data extractions and assists users during data processing
- Performs induction training on the required standards for new users of the tools
- Provides support and guidance to users in their regular activities, as well as in the implementation and maintenance of policies and procedures.
- Participates in the preparation and delivery of online workshops (webinars) for field HR colleagues, based on priorities and current topics.
- Engages in user communities, interacts in collaborative documentation
- Guides users to the right training resources, documentation, etc.
Support for the team
- Applies update, upgrade and migration protocols
- Participates in maintaining internal documentation for tool management
- Participate in the testing phases of all new versions of field HR tools
- Monitors data quality controls, communicates issues to relevant users, and provides appropriate support options.
- Participates in the creation of educational content and training of different types; PowerPoint presentations, workshops, videos, questionnaires, etc.
Communication
- Participates in unit and HR department field meetings
- Participates in various training sessions (in Geneva or decentralized) as well as regional workshops organized on the topic of HRIS where applicable.
Others
- Contributes to any other HR or cross-functional project as requested by the Unit Manager
- Participates in the life of the unit (back-up, in-depth files, etc.)
Desired profile
Education (desired)
- Post-secondary training related to Management / Administration / HR, HRIS
or
- Relevant professional experience related to the creation of educational/training content
Experience (required)
- Field experience with MSF related to HR administration, HR support / HRIS / payroll, etc.
- Experience in user support and guidance
- Experience in creating educational content / documentation / training
Expertise, knowledge and skills
- Proficient in Microsoft Office suite software, advanced proficiency in Microsoft Excel
- Knowledge and past experience with Homere software, OCG HR Matrix, planning tools, etc.
- Experience in creating training content. Specific skills with training content creation software/tools are an asset.
- Experience in maintaining documentation databases, user communities, and collaborative tools is an asset.
- Excellent problem-solving skills with a customer-focused approach.
- Knowledge and ability to identify and document a software problem
- Knowledge of MSF OCG’s HR policies and procedures is an asset
Languages (required)
- The working languages of MSF Switzerland are English and French. The minimum requirement for this position is B2 level.
Cross-cutting skills
- Skills in writing and distributing training content
- Sufficient understanding of payroll processing principles, HRIS management and workforce planning.
- Sense of service and skills transfer
- Patience, listening skills, empathy, and a knack for teaching users
- Agility, autonomy, and the ability to adapt to change
- Natural problem-solving skills with a customer/user-focused approach and attention to detail
- Teamwork and cooperation
- Excellent communication skills, both oral and written.
- Excellent ability to work successfully in a multicultural environment and to demonstrate commitment to and support for diversity, inclusive and non-discriminatory behaviors and attitudes.
- We encourage applications from people of all genders, ages, sexual orientations, origins, religions, beliefs, abilities and all other characteristics of diversity.
- MSF does not tolerate sexual exploitation and abuse, nor any other form of discrimination or harassment, including sexual harassment. Therefore, all selected candidates will be subject to reference and criminal record checks.
Working conditions
- Part-time or full-time position 80-100% (32-40 hours/week)
- Fixed-term contract until 31.12.2026
- Work location: Geneva, with field travel
- Ideal start date: As soon as possible
- End date: 31.12.2026
- Gross monthly salary (at 100%): from CHF 6,738.- to CHF 8,102.- (salary depending on equivalent experience and internal salary scale).
- Paid vacation: 25 days per year, pro rata temporis, plus Swiss public holidays falling during the term of the contract.
- Pension fund: contribution to the pension fund (2nd pillar-LPP) covered at a rate of 3/4 by MSF and 1/4 by the employee.
- Relocation assistance for eligible individuals.
How to apply
Candidates are invited to submit their application only via our recruitment platform, respecting the following conditions.
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- The documents must be written in French or English.
The deadline for submitting applications is set for May 24, 2026.
Please note that we reserve the right to close this offer earlier if we receive a sufficient number of quality applications.
Applications will be treated confidentially.
Only shortlisted candidates will be contacted.
We do not wish to use the services of recruitment or placement agencies.