About Acted
“We go the last mile. Founded in Afghanistan, against the backdrop of a forgotten crisis, Acted’s mission is to save lives and support people in meeting their needs in hard-to-reach areas. Millions of vulnerable people around the world need humanitarian assistance today, and hundreds of millions will need it tomorrow, in the face of the growing threat of climate change. We believe that our assistance must be conceptualised and delivered within the framework of people’s natural environments, and the territories on which they depend. Therefore, Acted pursues a triple mandate as a humanitarian, environmental and development aid actor, contributing to the relief, stabilisation, and recovery of crisis-affected people in fragile areas. This vision is guided by the motto “Think Local – Act Global” – reflecting the need to rely on a deep understanding of local territories and contexts to develop and implement actions based on local knowledge, structures and capacities. This local thinking contributes to a global response – running through all Acted programming and operations – as we work together towards the building of a 3ZERO world: a world with Zero Exclusion, Zero Carbon, and Zero Poverty”.
Greening strategy:
Acted’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each Acted employee will adhere to these principles through key green programming responsibilities:
• Contribute towards the adherence and development of the greening strategy plan.
• Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles
• Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes
Acted PSEAH Policy:
The FSL Project Assistant has the responsibility to adhere to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment). FSL Senior Project Officer has the obligation to complete all mandatory trainings related to the Code of Conduct and the PSEA policy and report any safeguarding concern such as breaches of organisational policies or codes of conduct according to Acted’s procedures. FSL Senior Project Officer carries out work duties in a way that does not harm children, vulnerable adults or other staff or volunteers.
procedures.
JOB PURPOSE
The MSMC Community Based Protection (CBP) Assistant supports the Community Based Protection Officer in the implementation of community mobilization activities in mobile response. This includes but is not limited to the development/implementation/follow-up of a Communication with Communities (CwC) scheme and the establishment/support to self-governance structures. The CBP Assistant will liaien and support the emergency committee meeting, coordinate with other actors and work on awareness session in the informal settlement, planning for event in Ils and CCs, work on focus group discussion and, support community mobilizer officer in his/her duties.
The MSMC CBP Assistant also provides support in the supervision of MSMC outreach workers in the implementation of the CwC/Self-governance activities.
If the need arises, management may ask the employee to support another camp or site (mobile) or another department from time to time.
CHAIN OF COMMAND
Under the authority of:
Country IM/CFM Officer
MSMC Team leader
Line Management:
IM/CFM Data collectors
WORKING RELATIONS
Internal:
Other units MSMC team
HR department
Finance for payments of IM/CFM data collectors
External:
IDPs in and out of the site
Humanitarian Partners (INGO/NGO)
OBJECTIVES
- Support Country IM-CFM Officer in the production/update/translation of MSMC IM-CFM products.
- Support Country IM-CFM Officer in the diffusion of the IM products to external stakeholders;
- Support Country IM-CFM Officer in the organization/follow-up of operational/sectorial/ad hoc meetings in the camps/sites;
- Support Country IM-CFM Officer in provision of IM technical support to other unit of the MSMC departments;
- Support Country IM-CFM Officer in the management of the MSMC Data Collector in their verification works of demographic/vulnerability data.
- Support Country IM-CFM Officer in ensuring effective communication on the roles & responsibilities of MSMC CFM in the site to the camp residents.
- Support Country IM-CFM Officer in ensuring accurate registration and timely follow up of complaints/feedback/request for inputs from camp residents and active actors in the camp.
- Support Country IM-CFM Officer in ensuring proper implementation follow up of CFM-related activities, supervise the MSMC data Collector.
DUTIES AND RESPONSIBILITIES
Main responsibilities related to IM:
- Data collection and assessments
Conduct data collection and assessment exercises (including collection and analysis) as needed by the Country IM-CFM Officer and ensure that data collection and storage is in line with ACTED’s data protection principles
- Weekly production and diffusion of IM products
Including but not limited to: Workers’ database, Site Factsheet, Vulnerability mapping, 4Ws.
- Maintain positive relationships with the community
Provide informed feedback related to IM and data management to residents requesting information and support solving community issues related to IM.
- Support with technical IM assistance other units of the MSMC teamIncluding but not limited to hold a contact list for committees, support in the draft of service monitoring and other factsheets, support with designs for IEC material for information/awareness campaign in the camp, support with production of training material, etc.
- Support Country IM-CFM Officer in managing the IM/CFM data collectors.
Including but not limited to assignment of weekly tasks, monitoring of tasks completion, reporting.
- Ensure protection mainstreaming
- Support and consider gender, protection, and GBV concerns in all aspects of activities;
- Adhere and Promote to Prevention of Sexual Exploitation and Abuse principles and guidelines (for site residents, ACTED staff, partner agencies)
- Support and promote participation of women, youth, and marginalised groups
- Refer immediately protection cases identified to ACTED Protection Officer for referral to protection actors.
B). Supporting Registration and CFM department:
- Supporting CFM team in registering complaints through CFM channels.
- Supporting CFM team in conducting FGDs when needed.
- Supporting Registration team in updating demographic database.
- Supporting Registration team in verifications and assessments.
KEY PERFORMANCE INDICATORS
Example, the key performance indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets
- # of trainings conducted with daily workers on the CFM
- # of complaints and feedback received through the helpdesk, phone, and complaints boxes followed up within the timeframe specified in ACTED’s SOP
- # of campaigns organized in collaboration with the ComMob unit explaining the purpose of the CFM and its different channels
- # of assessments conducted to determine residents’ awareness of the CFM and preferred CFM channels · Increased equal use of all existing CFM channels by camp/site residents
- # of weekly IM products consolidated/diffused on which the database assistant supported;
- # of new IM products on which the database assistant supported;
.
QUALIFICATIONS
Required:
- University degree
- At least 1 year’s working experience in Information Management / administration of data using computers for an NGO (Local or International)
- Proficient skills with the Microsoft Office Suite (i.e. particularly MS Excel);
- Experience using ODK/KOBO for quantitative data collection;
- Resident of Raqqa (or able to reside there during the project period)
- Not resident in a camp nor working for another intervening partner there
- Female only
- Basic level of English
Preferred Qualifications
- Degree with major in information technology, IT engineer, Accounting, Data analysis / data collection, GIS…);
- Good in speaking and written English.
- Certificate/Training in business management, accounting, or administration, database
- 3-months managerial experience, including leading/supervising staff.
How to apply
The To apply for this opportunity, you are kindly requested to read the following points:
1- Read the job description carefully.
2- You may need to create a mail account.
3- Fill in the job application form through the following link:
MSMC IMCFM Assistant-Raqqa-Female Only – Fill in form
4- closing date for the announcement is: 09 Sep 2026 at 4:00 PM
IMPORTANT NOTES:
• Acted is committed to the prevention of sexual exploitation and abuse in the framework of its programs in Syria. The successful candidate will be required to adhere to Acted Code of conduct and Acted Global Policies especially regarding the protection of children and the protection against sexual exploitation and abuse. A rigorous reference and background checks will be undertaken, and information will be requested from previous employers about any disciplinary action of sexual exploitation, sexual abuse and/or sexual harassment during employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.
• Acted is committed to gender equity and to have a balanced and diverse workforce. Acted strongly encourages qualified women, persons with disabilities and persons from under-represented groups to apply to the position.
• Acted offers a variety of arrangements that enable women to excel in their careers, including flexible working hours for work-life balance, maternity leave, and career coaching.
Acted never uses external recruitment agencies and recruitment is always free of charge.
The necessity of ensuring the highest standards of efficiency, competence, and integrity, with proper attention to promoting diversity, is the most important concern in the recruitment and employment of staff at Acted.
• Applicants must provide complete and accurate information pertaining to their personal profile and qualifications to be considered for the current job opening. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided.
• Acted never uses external recruitment agencies, and recruitment is always free of charge.) The Acted and its employees don’t request or receive any money for the services provided, and our services are completely free.
How to apply
MSMC IMCFM Assistant-Raqqa-Female Only – Fill in form