IT and Office Management Officer At Medecins du Monde – Turkey / Dunya Doktorlari Dernegi

Dünya Doktorları Derneği

Dünya Doktorları Derneği (DDD / MdM Türkiye) is a Turkish international health organization working to improve access to healthcare, strengthen local health systems, and support vulnerable populations.

DDD operates through its headquarters in Istanbul and its country missions, combining operational implementation with technical expertise and institutional partnerships.

The General Services Department provides the institutional infrastructure, administrative services, and digital working environment required for the effective functioning of the Turkish offices.

DDD is the 16th member of the Doctors of the World International Network that is committed to meeting the health needs of vulnerable people globally.

Please visit www.dunyadoktorlari.org.tr to learn more.

Position Purpose

The IT & Office Management Officer is responsible for ensuring the effective functioning, maintenance, and security of DDD’s IT systems, equipment, and digital workplace.

The position provides day-to-day technical support to headquarters staff, Turkish domestic field offices and, when required, remote assistance to country missions. It contributes to the reliability, accessibility, and security of the organization’s digital infrastructure.

In addition to these primary IT responsibilities, on a temporary basis, the Officer oversees routine office management activities at DDD headquarters in Istanbul, ensuring that premises, utilities, supplies, and basic workplace services remain operational.

Status:Fixed-term contract

Expected Starting Date: ASAP

EXPECTED PROFILE

Knowledge & Qualification

• Bachelor’s degree in IT, Computer Science and Information System or relevant field;.

Experience

· At least 3 years of relevant professional experience in IT support, IT System administration or related field ,

· Experience in office management, facilities coordination, or administrative operations in an asset

Languages

· Fluent Turkish (written and spoken); working level English; Arabic is an advantage;

IT Key Responsibilities

A. IT Infrastructure & Systems Administration

· Maintain and support the organization’s IT infrastructure, including computers, peripherals, networks, internet connectivity, and related equipment.

· Administer user accounts, access rights, email services, and collaborative working platforms, particularly Microsoft 365.

· Configure, install, update, and troubleshoot operating systems, software applications, and IT equipment.

· Ensure the availability, performance, and reliability of local networks, wireless connectivity, and shared digital resources.

· Coordinate with external IT service providers and vendors for technical maintenance, repairs, and specialized interventions.

· Maintain an updated inventory of IT equipment, software licenses, and related technical documentation.

B. IT Helpdesk & Digital Workplace Support

· Provide first-line technical support to staff for hardware, software, connectivity, and user-access issues.

· Set up IT equipment, user accounts, and digital access for incoming staff and ensure appropriate deactivation during staff departures.

· Support the effective use of Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.

· Assist staff with routine technical problems and provide practical guidance on the use of digital tools.

· Provide remote technical assistance to country mission

Office Management (Istanbul Headquarters)

· On a temporary basis, and in addition to the primary IT responsibilities, the Officer supports the day-to-day management and operational functioning of DDD’s headquarters in Istanbul.

· Office Facilities & Workplace Services

· Ensure the proper functioning, upkeep, and general readiness of office premises and shared working spaces.

· Coordinate routine cleaning, maintenance, minor repairs, and other workplace services.

· Monitor the availability and functioning of utilities, including electricity, water, heating, air conditioning, and internet connectivity.

· Liaise with building management, landlords, maintenance contractors, and external service providers to address routine operational issues.

· Identify and report facility-related problems requiring significant intervention or expenditure.

Office Supplies & Service Providers

· Monitor stocks of office supplies, consumables, and basic workplace materials.

· Arrange replenishment and routine purchases in accordance with DDD’s internal procurement procedures.

· Coordinate deliveries, service interventions, and follow-up with suppliers.

· Monitor office-related service contracts, subscriptions, and recurring operational requirements.

· Verify the satisfactory delivery of goods and services and facilitate the processing of related invoices.

· Maintain basic records of office-related services, supplies, and outstanding maintenance needs.

Coordination & Operational Follow-up

· Liaise with the Office Manager regarding office operating needs, priorities, and expenditure.

· Coordinate with the Finance Department on office-related payments, supporting documentation, and budget follow-up.

· Maintain practical working relationships with suppliers and service providers.

· Report operational disruptions and propose simple corrective measures to ensure continuity of office services.

Compliance & Ethics
Promote and encourage a culture of compliance and ethics throughout Dünya Doktorları Derneği. As applicable to the position, maintains a clear understanding of Dünya Doktorları Derneği and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Prevention of Sexual Exploitation and Abuse
Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within Dünya Doktorları Derneği and amongst beneficiaries served by Dünya Doktorları Derneği.

NB: Considering the purpose and values of the organisation, DDD requests to its employee complete flexibility in term of duties and commitment, as their job description and job title can be adjusted throughout the year according to needs and priorities.

Applications will be reviewed on a rolling basis.Please be advised that female candidates are highly encouraged.

Dünya Doktorları Derneği is an equal opportunity employer whereby we ensure all hiring and employment decisions, and operates all programs, services, and functions without the practices that discriminate against any person employed or seeking employment based on race, colour, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, genetic information or any other status or characteristic protected under applicable law.

How to Apply:

Please apply with your CV and motivation letter in ENGLISH through our website

Closure Date: 13.11.2026

Due to the urgency to fill this post, DDD reserves the right to review the CVs on a rolling basis and selected candidates may be interviewed prior to the closing dates listed, therefore early applications are encouraged.
DDD is not in a position to respond to every applicant individually due to the anticipated high number of applications.
Please note that only short-listed candidates will be contacted for the first interview.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

General Information
DDD retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer a contract with a modified job description or for a different duration, or to offer a contract at a lower grade.Dünya Doktorları Derneği