Community Engagement Manager At Lifting Hands International

Lifting Hands International is looking for a Community Engagement Manager to start in April/May 2024 in Greece with a minimum six-month commitment.

About Us

Lifting Hands International operates a community center in Serres, a small city about an hour away from Thessaloniki in Northern Greece. We work with a population of 1000+ refugees & asylum seekers at the local camps, providing regular aid distributions and a range of psychosocial support programs.

Role Profile

The Community Engagement (CE) Manager works within the Community Program of LHI Serres. The program focuses on the engagement of Community Members in the program planning & implementation, as well as the provision of continued learning opportunities for personal and professional development.

In close collaboration with the Director of Outreach and Development and the Professional Development (PD) Manager, the CE Manager focuses on the participation of Community Members in LHI’s PSS and distribution programs and their active involvement in program planning and implementation.
The CE Manager works directly with LHI’s Community Volunteers, residents of Serres Camp, that facilitate and take part in LHI’s CFS, FFS, Arts & Rec, Education, Logistics, Distribution and Professional Development programs, while promoting a culture of mutual learning, peer support, respect and inclusivity.

We are looking for a candidate who can support volunteers in taking ownership in our programmes and empower them to plan, organize and implement their own activities, next to collaborating with the Professional Development Manager in facilitating skill-building sessions to enable a space for continuous learning and personal development.

Main Responsibilities

• Recruiting and inducting Community Volunteers and supporting their transition into the program.
• Support Community Volunteers in taking ownership in LHI programs and to develop, plan & facilitate activities;
• Develop Program Induction, Onboarding Process & Documents
• Organize monthly Community meetings as well as wellness and team building activities with both visiting and community volunteers.
• Work closely with the other program managers to foster a community-led approach as well as monitor both the participation and well-being of community volunteers.
• Conduct individual check-ins and group meetings for Community Volunteers to gather feedback and provide support as well as handling and safeguarding concerns in a tactful and supportive manner.
• Ensure Monitoring and Evaluation of quantitative and qualitative program results, including development of data collection and monitoring tools;
• Oversee the overall development while following the vision plan of LHI and adjusting structures to current situational needs and requests;

Essential Criteria

• Proactive: Able to work well independently and without constant supervision
• Previous experience facilitating PSS activities and/or support community lead activities
• Previous experience working with refugees, forcibly displaced persons, or at-risk youth
• Previous experience of people management
• Professional attitude, able to remain calm under pressure
• Able to work well in a large, multicultural team
• Minimum six month commitment
• Fluent English speaker

Desirable Criteria

• Knowledge of Greek / Arabic / Kurmanji / Farsi / French
• Experience handling safeguarding or sensitive issues
• International Drivers License
• Understanding of the implementation of Psycho-Social-Support programs
• Potential to stay on the team for 6-12 months

We offer

• Free shared accommodation
• Five day work week + full week break after every 6 weeks of work
• Monthly reimbursement (starting from 450 euros per month)