ICT Innovation and Support Contractor At CTG (Committed To Good)

CTG overview

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Overview of position

CTG is looking for a contractor whose experience matches the below TOR.

Role objectives

Implement records inventory locate, identify, describe, count & measure all records series created & held by different mission offices.
Arrange the records & documents according to the records series; implement records retention & disposal schedules, dispose of obsolete records & transfer records with long term value to our clients records center.
Participate in processing the received records in the records center: registration, labelling & arrangement based on the archiving guidelines, prepare the documents for digitisation.
Implement digitization of records for various sections, preparing the files, scanning, creating metadata, capturing the records in the records management system & performing quality assurance.
Participate in the preparation of records transfer of the archival records to UNARMS.
Be part of the team responsible for rolling out the information & records management program across the mission, which will involve business needs assessment, file plan development, staff training & system commissioning.
Participate in upgrading TRIM to Content Manager, Integrating Content Manager with Share Point & implementing post configuration of Content Manager based on changes made on sections file plans, install the Content Manager client application on the information focal points computers in collaboration with FTS – SMU.
Customize the Content Manager & Share Point records class, modify record titles, record types & metadata formats as agreed upon by sections.
Assign staff access rights to various office functions as agreed by the sections; create new index files / containers / archive box labels (barcodes) per theme & level identification rules as set out in the file plan.
Implement an electronic records management system using TRIM / Content Manager & Share Point by ensuring that electronic records & emails are accurately captured & managed during the file plan rollout, participate & guide staff in offline data migration to the information & records keeping platforms.
Troubleshoot the information & records management systems in collaboration with SMU; carry out & provide user support & resolve complex user problems related to IRM platforms, Content Manager & Share Point online.
Participate in training the end users on IRM principles, practices & the use of the tools.
Provide reports, statistics & progress of the activities & perform other assigned duties.

Project reporting

This role reports to the line manager.

Key competencies

A high school diploma or equivalent is required.
A completed course in information management, records management, archival studies, or library sciences is also required.
Knowledge & experience in information management, records management, electronic records management, Electronic Documentation Management Systems (EDMS), database management & / or library systems are required.

Team management