Migration Health Assistant At International Organization for Migration

Context:

Under the overall supervision of the Chief of Mission and the direct supervision of the Migration Health Officer, the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health activities in Algiers, Algeria.

Core Functions / Responsibilities:

The Migration Health Assistant provides information, relevant to Health Programs, Applicant processing and other IOM services to the migrants.

He/she will be assigned to subunits within the Migration Health Unit: the reception and data processing unit and the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).

Call Centre overall duties:

1. Provide migrants’ information regarding health activities by phone.
2. Register the migrants in the IOM database (MIMOSA, Tracking sheets…), schedule and confirm medical appointments, receive, and communicate messages for health staff and beneficiaries.
3. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required.
4. Maintain daily statistics related to health activities and update the records.
5. Contribute to customer satisfaction evaluation management

Reception and Data Entry overall duties:

1. Perform all the necessary data processing activities of the Migration Health Assessment, such as:

a. receiving and explaining the registration process to applicants.

b. checking applicant’s identity.

c. entering biodata of the applicants in the appropriate platform.

d. taking photos using webcam and loading the image to the appropriate platform; and,

e. printing of medical forms, consent forms and other necessary documents.

1. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable;
2. Prepare, sort and package medical files and other documents during mobile migration health missions where such mobile units are available;
3. Transmit completed medical forms and other medical documents either by electronic means or by courier services to the various partners. Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically;
4. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues,
5. Keep all medical activities recorded in MHD tracking sheet in a daily basis
6. Assist to prepare all administrative, finance and procurement (PR, RFP, NFF…) documents related health activities of the unit
7. Assist to keep track of administrative, finance and procurement records and ensure follow up of payment.

Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

· University Degree with at least two years of relevant working experience; or,

· Secondary School Diploma with at least four years of relevant working experience.

· Certificate in IT/Data entry is an advantage.

Experience

• Experience in computer data entry, elaboration, and analysis or in a call centre in a busy institution, preferably a medical one.
• Typing speed of at least 60 words per minute.
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset.
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.

Languages

Fluency in English and French (oral and written) and working knowledge of Arabic.

Required Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1*

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.