Partnerships Senior Analyst – Process Innovation and Digitalization At UNOPS

Background Information – UNOPS

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries to achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

UNOPS has operated as a self-financing entity within the UN system since 1994. Throughout this time, UNOPS has successfully delivered services to other UN entities as well as a variety of partners. UNOPS has, over the years, undertaken the delivery of increasingly complex engagements such as project implementation services for large physical infrastructure projects, multifaceted public health projects, and highly complex procurement assignments.

UNOPS is navigating a period of transformational change internally across all areas of the organization. Together with the steadily increasing size of UNOPS portfolio, UNOPS leadership structures, management practices, oversight mechanisms, as well as UNOPS ability to collaborate and manage knowledge, are being reshaped and improved through this process.

Process Innovation and Digitalisation Programme (PID)

In order to increase its impact in the world, UNOPS is embarking on a Process Innovation and Digitalization journey. The PID Programme is expected to last four years. Working closely with the UNOPS Information Technology Group (ITG), it will simplify the processes through which UNOPS delivers support in more than 80 countries, and introduce digital technologies and solutions to support the work of frontline teams and partners. It will also improve UNOPS’ collection and use of data, capacity for foresight, capacity for planning, knowledge management, and reporting.

UNOPS is seeking a highly skilled and experienced Partnerships Senior Analyst who, under the guidance of and reporting to the Partner Analytics Team Lead in the Partnerships and Liaison Group (PLG), can support UNOPS with the implementation of this ambitious programme. This role has a secondary reporting line to the Director of the Process Innovation and Digitalization Programme.

Role of the Partnerships Senior Analyst

The Partnerships Senior Analyst will be responsible for coordinating the rollout, pilot, future development and maintenance of the UNOPS Salesforce-based Partnership Management system (PRM).

The successful candidate will work in close collaboration with UNOPS IT Group (ITG) and Infrastructure and Project Management Group (IPMG) to further develop and integrate the current PRM in Salesforce into the future UNOPS Partnerships and Project Development system.

This role requires a strong understanding of UNOPS partner and project management context. The ideal candidate has an innovative, consultative and facilitative approach, is able to produce high-quality presentations and can organize and facilitate training sessions. Experience in Salesforce development and implementation would be considered an asset.

The key functions of the role include:

1. PRM rollout and Benefits Realization
2. PRM system and partner-tree maintenance
3. Planning and Implementation of integrated Partnerships and Project development system
4. PRM Documentation and Progress Reporting

Functional Responsibilities:

1. PRM rollout and Benefits Realization

• Develop and implement change management plans to facilitate smooth onboarding to the PRM system.
• Delivery of training sessions and development of supporting presentation materials to build staff capacity in using the PRM/Salesforce. Provide guidance on best practices for recording activities and partner interactions.
• Participate in communities of practice to gather insights on partnerships needs and to support implementation of redesigned ways of working.
• Establish mechanisms for ongoing monitoring and evaluation of partnerships-related activities in the new systems
• Work with key stakeholders and country-focused teams to identify arising issues and to iterate and refine processes based on feedback, performance metrics and evolving organizational needs.

2. PRM system and partner-tree maintenance

• Continuous liaison with PRM users, collection of feedback and development of solutions to address process and system-related issues
• In collaboration with the Partner Analytics team, manage the partner tree and all related PRM administration-role tasks in Salesforce
• Build capacity and monitor activities of PRM users to ensure the quality of information recorded in the system

3. Contribution to the development of the Integrated Partnerships and Project Development platform

• In close collaboration with UNOPS IT Group (ITG) and Infrastructure and Project Management Group (IPMG), contribute to the development of the future integrated Partnerships and Project development platform.
• Coordinate the process by which partnerships-related processes are matched with digital technologies, in close collaboration with UNOPS IT and vendors to ensure that UNOPS Partnerships ambitions and requirements are met.

4. PRM Documentation and Progress Reporting

• Track and report on PRM-related initiatives, escalating risks in a timely manner.
• Provide regular updates on the progress of PRM rollout and development and their impact on the wide partnerships and project management environment.
• Contribute to and maintain frameworks for prioritization.
• Contribute to roadmaps for digital technology integration.
• Maintain comprehensive documentation of PRM-related guidelines and partnerships system-related requirements.
• Maintain records of project activities, decisions, and progress, ensuring effective communication.
• Maintain the partnerships and project management business capabilities map.

Education Requirements:

• A Master’s degree in international affairs, political science, communication, economics, business administration, computer science, or related fields
• A combination of a Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

Experience Requirements:

• Minimum of 2 years of relevant work experience, particularly in stakeholder engagement, and/OR business development, and/OR communications, and/OR or coordination roles is required
• Recent experience with Salesforce implementation is considered an asset.
• Familiarity with UNOPS or other UN partnerships processes is an asset.
• Experience with BPMN 2.0 or other business process mapping is considered an asset.
• Experience in large-scale digital transformation is an asset.

Language Requirements:

• Full working knowledge of English is essential.
• Knowledge of another official UNOPS language (French, Spanish) is an asset.