People and Culture/Human Resources Manager At World Vision

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Job Purpose:
Manage and assist in implementing a variety of functions and activities of the local P&C unit focusing mainly on local level staffing services & orientation, performance management, staff care, compensation and benefits, P&C policies and systems. To provide continuous support for the P&C Director in areas related to strategic planning and implementation, organizational development and learning & development, P&C interventions and Program implementation at the local level.

Major responsibilities:

P&C Operations

Coordinate and engage in the set-up and management of appropriate P&C information system to ensure high quality and responsive management and administration of all P&C support and services. Manage the standardization of policies and ensure alignment with country office local law regulations through contextualization, annual review of P&C related policies, procedures, forms, systems through consultancy with Hub P&C Director and local legal advisor; Ensure proper and regular awareness raising of all country level staff on available P&C policies, systems and procedures and any changes and updates; Provide advice and necessary support and coaching to the managers and staff in relation to the P&C policies, procedures and systems; Monitor the implementation of all policies and ensure that any breach or inconsistency is reported and followed up on; Lead on process improvement initiatives across the three countries Manage P&C systems to ensure efficiency and compliance. Manage employee filing process and ensure they are up-to date with minimum/no missing required files at all times; Maintain Work Day system for the country offices and ensure the information on it is accurate and updated at all times; Support the P&C Director during internal and external audit processes by providing necessary information and paperwork and follow up on audit reports; Represent WV and actively participate in local HR working groups and relevant communities;

Staffing, Orientation and Exit

Manage local workforce planning process as per the overall workforce planning timelines and guidelines; Coordinate the country office local recruitment by providing end-to-end process support to hiring managers to fill the vacancies in a timely manner; Ensure that all recruitment and contracting steps are followed per the organizational requirements and standards and local laws and in consideration of the emerging and innovative recruiting trends; Manage the local level orientation and induction process and ensure all new hires are adequately oriented as well as all staff receive regular re-orientation sessions; manage the local exit processes per the organizational requirements and local laws; Provide regular staffing reports to the P&C Director and other stakeholders are necessary Manage recruitment and on-boarding of international staff

Total Rewards

Manage the local job analyses process, ensuring that proper Job Descriptions are in place for all staff, graded and validated; Support the P&C Director in undertaking the local market salary and benefits surveys and developing the adequate compensation and benefits packages per the WV’s global policy on Total Rewards, HWMS and standardised approaches taking into consideration local law regulations; Manage the exchange of information with the local benefits providers (health insurance, pension fund, etc) Manage staff payroll process and ensure the process is efficient and compliant with internal controls, and management according to deadlines. Monitor the leave utilization of all local staff and ensure the maximum amount of leaves are utilized as an employee well-being measure. Lead in the annual reviews of health benefits to ensure competitive

Performance Management & L&D

Coordinate and engage in the design and management/monitoring of the NO performance management process, talent management and development and succession planning process, and to ensure that individual development plans and/or Performance Improvement Plans are in place towards the advancement of relevant staff in the different categories. Support the P&C director in the development and implementation of learning and development strategy Support the organization talent identification, and development process Providing coaching and capacity building for managers and leaders in areas related to performance management, talent development, succession planning, as well as learning and development.

Staff Engagement and Staff care

Identify the staff care needs through regular meetings with the staff at head office and field offices; Advise the P&C Director of potential problem areas in relation to the staff well-being and recommend/implement solutions as appropriate; provide staff care support when needed; Support the P&C director in managing annual Our Voice survey process including the development and implementation of employee engagement initiatives.

P&C Strategy, Reporting & OD

Support the P&C Director in developing the local country level P&C strategy in alignment with the overall WVSR Strategy Lead in coordination with the P&C director the implementation of strategic people projects and initiatives As required, support the P&C Director in developing and implementing any Organizational Development initiatives and serve as change agent at the country level Provide necessary P&C reports to the P&C Director including recruitment reports, P&C dashboard, employee census, talent, performance management, retention, and others as needed.

PARTNERS MANAGEMENT

Manage the partner’s P&C capacity assessment and selection process in coordination with partnership team. Develop partner capacity development plans Manage the delivery of capacity development plans for partners by Work with partners’ HR focal point to implement capacity building coordinating training sessions, and tracking progress of improvements. Manage partners’ compliance with WV P&C core policies.

STAFF MANAGEMENT

Manage day to day functions of a P&C teams in Jordan, Syria and Turkey Provide coaching and mentoring to the team members and ensure continuous performance management discussions throughout the year Identify staff training needs and assign a development plan for each team member. Build the capacity of the team and ensure proper succession planning.

Investigation and case management

Conduct investigation in coordination with P&C Director and compliance Director in in accordance with WV standard operating procedures. Track the status of cases submitted in the system and ensure they are closed within 30 days. Support the P&C Director in reporting any ER cases per reporting

protocols as necessary, carrying out the local investigations and reviews as needed, maintaining of the ethics point database with all necessary documentation;

Required Professional Experience

• Minimum 5 years of experience in Human Resources with medium business/medium NGO/government agency out of which, minimum of 3 years in a supervisory/management role;
• Experience with providing People and culture services for humanitarian aid projects in Syria, Jordan and Turkey.
• Ability to work under pressure, being self-motivated and detail-oriented;
• Good communications skills;
• Thorough working knowledge of office systems. Computer aptitude and experience with word processing, database management, and spreadsheet software
• Ability to maintain positive relationships with colleagues,
• Emotional maturity and ability to deal with matters of strict confidentiality;
• Excellent organizational and planning skills;
• Excellent knowledge of local labor law and related legislations;
• Cross-cultural sensitivity.

Required Education, training, license, registration, and certification

University degree in Business Administration, Social Sciences, Psychology or a related field

Preferred Knowledge and Qualifications

• Professional certification in HR in locally or internationally recognized HR institutions is a plus
• Quick learner, agile, flexible and adaptable;
• Ability to demonstrate sound judgment and work with little supervision under the virtual working relationships;
• Ability to contribute to the healthy team spirit within the virtual teams

Experience of work in an INGO setting and past exposure with the international working culture and practices is a huge advantage;

Language Requirements

• Fluent in English, spoken and written;
• Native in local language;

Applicant Types Accepted:

Local Applicants Only