SVN 2023/002 GT -Project Assistant, Communications- SST G G4- 6 months- RSC At International Organization for Migration

Open to Internal and External Candidates
(1 position)

Position Title: Project Assistant, Communications
Duty Station: Ciudad de Guatemala, Guatemala
Classification: General Service Staff,
Type of Appointment: Special Short Term Contract – G4
Graded, SST 6 months – With Possibilities of extension
Estimated Start Date: As soon as possible
Closing Date: February 23, 2023
Reference Code: SVN 2023/002 GT

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Latin America (LA). RSC LA prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving individuals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the general supervision of the Project Coordinator, RSC Guatemala and the direct supervision of the Project Associate, Communications, RSC Guatemala, the successful candidate will be based in Ciudad de Guatemala, Guatemala and will have the following duties and responsibilities:

Core Functions / Responsibilities:

• Assist with communications activities in an assigned area or areas, such as such as case consultation, the information center and/or public affairs.
• Assist in providing efficient and effective case consultation services for individuals who appear in-person at RSC Guatemala, by providing efficient, effective, accurate, clear and courteous information to individuals during case consultation.
• Provide information to individuals through the RSC Guatemala information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Assist in verifying that the information provided by the RSC Guatemala information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
• In close coordination with supervisors, as requested, assist with activities related to public affairs, including, as assigned, assisting with producing and distributing materials for individuals served by RSC Guatemala, RSC management, IOM, partners and donors, including print, audio, visual and online materials.
• Update WRAPS as needed with communications-related content.
• Undertake quality checks (QC) of communications-related data in WRAPS and other communications tools such as email systems as directed by Communications team members or supervisors. Proactively bring to the attention of supervisors communications-related backlogs or other issues.
• Provide regular reports on the work being accomplished to the Project Focal Point, Communications, and/or supervisors and team members.
• Undertake duty travel as needed to participate in meetings or training.
• Demonstrate an in-depth understanding of the USRAP, SOPs and WRAPS, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants and colleagues.
• Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• University degree in Social Science, International Relations, Regional Studies, or a related field from an accredited academic institution with two years of relevant professional experience.

OR

• High school degree with four years of relevant professional experience.
• Experience in the usage of office software packages (MS Word, Excel, etc.) and internet.
• Experience working with international cooperation and humanitarian organizations is an advantage
• Experience in customer service.

Skills

• Attention to detail and ability to organize
• Strong interpersonal and communication skills
• Ability to work under pressure with minimum supervision

Languages

Fluency in Spanish and English (oral and written)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.