Telemedicine Regional Implementation Officer – Latin America at Médecins Sans Frontières

Position Status: Permanent

Activity Rate: 100% (37.5 hours per week)

Salary Grade: $28,927.00 MXN monthly gross + Individual experience bonus as applicable: 2% base salary increase per year (as internal experience recognition).

Benefits: 25% vacation bonus, social security, public holidays, 25 vacation days per year, up to 5 paid leaves per year, additional holidays (different from public holidays), 30 days Christmas Bonus, limited minor medical expenses (by reimbursement) and others as per MSF CAMINO policies.

Status: Must be authorized to work in Mexico; MSF Canada is not in the position to support a work permit process for any country outside of Mexico

Impact Statement

The Regional Implementation Officer (RIO) is a Telemedicine services implementer, influencer, and ambassador. Their position within a region sets them as the expert on local affairs and cultural specificities. They speak with local staff to ascertain the intimate needs and perspectives of a given project, bridging those needs with the wider service portfolio. The RIO is an invaluable connection between the Canadian Telemedicine Team and projects in their area to ensure services are accessible and functional across a broad spectrum of local contexts.

Key Responsibilities

• Ensures implementation of core Telemedicine services as per policies and workflow set
• Act as an ambassador for the Telemedicine Department, promoting and increasing the usage of Telemedicine services across all sections in the region
• Initiate medical discussions to provide unique learning opportunities within the region
• As a part of the regional culture, provide an eye into the unique needs of each project in the region to optimize Telemedicine services provided

Job Specific Competencies

• Implementation of services – As the “eye” of the telemedicine program, provide critical insight into details of any process or pilot project launch for success on the ground within projects; Determine the best context-adaptive process to facilitate training and support with specialists to ensure project staff are receiving the full benefit of telemedical services; Provide end-to-end implementation for Telemedicine solutions (Store & Forward, Real Time, and Secure Messaging as context requires)
• Ambassadorship to regional projects for telemedical services – Provide context and insight into utility of telemedical services to promote usage; When presenting services to projects, ensuring comprehension; monitor its use, limitations, barriers and challenges and seek for solutions; Ensure a close connection with Canadian Telemedicine counterparts to keep abreast of new developments and skill shares
• Coordination of development of telemedical services – Work closely with Support Specialist to provide feedback on regional issues relating to deployment, operations, scaling up, and unique local developments; Identify and host medical discussions to provide learning opportunities; Monitor and analyze service utilization; use statistical analysis to explore user trends and to contribute for future strategic developments

A complete job description can be found HERE.

Core Competencies

• A Commitment to MSF’s Principles; Acts towards the fulfilment of MSF’s Social Mission, Proficiency Level 2
• Cross-cultural Awareness; Demonstrates an integrating attitude, Proficiency Level 3
• Analytical Thinking; Identifies complex relationships, Proficiency Level 3
• Strategic Vision; Has an overview and links current actions with organizational objectives, Proficiency Level 2
• Behavior Flexibility; Facilitates and helps to bring about changes in others, Proficiency Level 3
• Stress Management; Understands other people’s stress, Proficiency Level 3
• Service Orientation; Anticipates clients’ needs, Proficiency Level 3

Knowledge and Experience

• Experience navigating expectations of multiple stakeholders
• Experience presenting technical information accurately, clearly, and logically
• Experience operating in a highly independent environment
• Prior experience in telemedicine
• Demonstrated experience in project management basics
• Demonstrated experience working with a multidisciplinary and multicultural team

Education, Certifications, and Languages

Fluency in written and spoken English is essential

Working Conditions

• Work is generally carried out during the day, Monday to Friday (9:00 a.m. to 5:00 p.m.), some weekends and evenings may be required
• Flexible work hours are available, upon approval from management
• Work requires long hours in front of a computer/laptop screen
• During COVID-19 restrictions, employees are required to have their own workspace, access to internet, and phone
• Domestic travel required (up to 10%)
• International travel required (up to 30%)
• All travel will be subject to COVID-19 restrictions and the regulations and recommendations of the relevant local medical/governmental authority