Training on safe referrals (in Arabic) At Collateral Repair Project

1. Background and context

2. Background and context of the project

Collateral Repair Project (CRP) is a non-profit organization working with urban refugee communities in Amman, Jordan since 2006. CRP operates two community centers in the city where we engage annually with about 6,500 families. Our community is refugees and migrants from Iraq, Syria, Sudan, Somalia, and Yemen as well as the Jordanian and Palestinian host community. Our work takes a community-based and trauma-sensitive approach to program development. We regularly consult with community leaders to ensure quality management of ongoing programs, and to identify new skill-building and community-building initiatives that would best meet our community’s needs.

Funded by the UN Trust Fund to End Violence Against Women, CRP’s project “Women Empowerment & Gender Based Violence Prevention in Urban Amman” helps to protect women and girls from the refugee and host communities who have become more vulnerable to domestic violence as a result of the COVID-19 pandemic. CRP worked to upscale its proven social, economic, and livelihood interventions to address the pandemic-driven structural issues contributing to domestic violence. By the conclusion of the project on 31 May 2024, we anticipate to have directly benefited at least 4500 vulnerable women and girls, the majority of whom are refugees, who received support at the individual, family, and community levels. The UNTF funded project duration was three years (1/06/2021-31/05/2024). See a short summary of this project published by UN Women online, and consult our website for an overview of CRP’s work.

1. Description of the project

Organization

Collateral Repair Project

Project title

Women Empowerment & Gender Based Violence Prevention in Urban Amman

Project duration

3 years

Budget and expenditure

761,000$

Geographical areas

Amman, Jordan

Specific forms of violence addressed by the project

VAW/G

Main objectives of the project

Women and Girls who are more vulnerable to GBV as result of the COVID-19 pandemic, are safer and have increased wellbeing as a result of individual, family and community support that promotes positive behavior change and coping mechanisms, improves access to financial support and livelihoods opportunities and increases access to information, assistance, and support.

Key assumptions of the project

Women in the refugee community will be more safe and more resilient. They will be aware of their rights and deepen their understanding of GBV at the personal and community level. Women will have increased control over economic resources and have greater capacity to generate income for themselves and their families.

Women and girls in the host community are safe and more resilient. They will be aware of their rights and deepen their understanding of GBV at the personal and community level. Women will have increased control over economic resources and have greater capacity to generate income for themselves and their families. They will become agents of change who can identify and address GBV and take steps to prevent it or to connect victims to appropriate resources for help.

Survivors will be greatly strengthened with wrap-around community based psychosocial programming and, if very vulnerable, short term cash assistance. Women will have increased capacity and opportunity to secure an income for themselves and their families by their involvement in livelihoods training.

Description of targeted primary and secondary beneficiaries

Primary beneficiaries (4,500)

• Female refugees/Internally displaced/asylum seekers: 2,585
• Women and girls in general: 1,500
• Women/girls survivors of violence Number: 415

Characteristics of primary beneficiaries

• Age: 20 to 60 and above
• Setting: Urban

Secondary beneficiaries (2,400)

• Members of civil society organizations (including NGOs): 200
• Members of community-based groups/members: 200
• Men and/or boys: 2000

Key implementing partners and stakeholders

UN Women, Collateral Repair Project

1. Strategy and Theory of Change/Results chain

See Annex 6.1

1. Training objective & guidelines.

The training is intended to enhance CRP’s knowledge and competency around referrals of beneficiaries to other organizations and increase staff confidence in providing referrals and navigating the support network for beneficiaries, especially women and survivors of violence. The two-hour training (in Arabic) is intended to be short yet rich in content.

Note that representatives from other NGOs including women’s organizations will be invited to attend. The total number of attendees will be approximately 12 (plus or minus 4).

2.1 Areas covered in the training.

1. Conversation skills: Equip CRP staff with the knowledge and skills to develop staff capacity in conducting sensitive conversations with beneficiaries.
2. Beneficiary Identification: effectively identify beneficiaries who may need psychosocial support or are experiencing adverse circumstances that could benefit from being referred to organizations that provide psychosocial support.
3. Building relationships with other organizations: how to find appropriate referral partners and build relationships with them? How to grow and maintain these relationships? How to offer reciprocal cooperation that could benefit both parties?
4. Ethical considerations: mainly covering issues of consent; best practices on how to make sure that all information is shared transparently yet with the full knowledge and approval of beneficiaries. Also how to deal with beneficiary expectations, especially if the referrals are not successful.
5. Overview of available support services for beneficiaries in Amman (government and NGO): to provide a list of resources that can be used depending on beneficiary needs, with an emphasis on quality rather than quantity (the list does not need to be exhaustive).
6. A discussion of the usefulness and success rates of referrals: going over questions such as: what do referrals look like when they are successful? What are good rates of success for inter-agency referrals? How do agencies feel about receiving referrals and how to address their concerns? Should referrals be followed up and how? and other relevant questions. We expect this part to be wide-ranging and thought provoking.
7. Monitoring and evaluation: best practices for documenting referrals and follow-up.
8. Incorporating CRP’s experience with referrals into the training: CRP would like to present it’s experience with referrals over the past two years at the beginning of the training (note that representatives from other orgs will be invited to the training). The instructor is expected to build on this and seamlessly integrate it with his/her training.

2.2 Training delivery style:

It is important that the training program be delivered in an interactive and engaging manner.

2.3 Training Materials

To develop training materials, including handouts, presentations, and resources, that can be used by CRP staff in the future.

2.4 Evaluation

Conduct a post-training evaluation to assess the effectiveness of the training program and identify areas for improvement.

2.5 Compensation

A one-time payment of 350 JD (three hundred and fifty Jordan dinars), after the conclusion of the training and provision of the deliverables.

2.6 Language requirement

The training is to be delivered in Arabic.

1. Key deliverables and timeframe

The training needs to take place before the end of April 2024, sometime within the 4th week of April. Other deadlines are as follows:

1- Training package

Including the training materials, agenda, assessments, and activities By 20 April 2024

2- Samples and or evidence of previous related training

E.g. previous training report(s), photographs, and/or sharing of previous training slides pre and post tests By 20 April 2024

3- Final Training Presentation

Please share slides to be used at the training ahead of time By 20 April 2024

4- Final Training Report & Evaluation

The Final Report needs to meet the minimum requirements and structure specified in this guideline By 15 May 2024

1. Qualifications

Proposed list of qualifications:

• Proven experience in working with refugees including survivors of trauma, and experience in providing training on related topics.
• Trauma-Informed training experience: understanding of the impact of trauma on refugees and ability to recommend appropriate interventions.
• In-depth knowledge of the support services available to survivors of violence in Jordan.
• Excellent communication, facilitation, and presentation skills.
• Ability to create a safe and supportive learning environment.
• Reporting skills
• Good presentation skills interactively involving audience members
• TOT experience is a plus