VN 2022/016 SV “Project Assistant, Case Management, Adjudication and Quality Control”, G5 Programa USRAP At International Organization for Migration

Vacancy Notice

Open to Internal and External Candidates

Position Title : Project Assistant, Case Management, Adjudication and

Quality Control

Duty Station : San Salvador, El Salvador

Classification : General Service Staff, Grade G5

Type of Appointment : One Year Fixed Term

Estimated Start Date : As soon as possible

Closing Date : May 30th, 2022

Reference Code : VN2022/016 SV

Established in 1951, IOM is a Related Organization of the United Nations, and as the

leading UN agency in the field of migration, works closely with governmental,

intergovernmental and non-governmental partners. IOM is dedicated to promoting humane

and orderly migration for the benefit of all. It does so by providing services and advice to

governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates

are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates

are considered as first-tier candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target

of providing resettlement opportunities to tens of thousands of refugees each year. IOM

provides a range of services and support to the USRAP including, but not limited to, case

processing, migration health assessments, cultural orientation training, organized

transportation and administration of a travel loan and collections program. The Department

of Operations and Emergencies (DOE), specifically the Resettlement and Movement

Division (RMM), has the organizational responsibility to provide direction, oversight and

guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support

Center (RSC) provides critical support and processing services for refugee resettlement to

the US. As part of an MOU between IOM and the US State Department Bureau for

Population Refugees and Migration (PRM), IOM manages the RSC for Latin America region.

RSC LA manages US resettlement activities in Latin America and Caribbean. RSC LA

prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Officer, Case Management and the direct supervision of the Project Associate, Case Management, RSC LA, the Project Assistant, is responsible for carrying out case management activities, with the following duties and responsibilities:

Core Functions / Responsibilities:

• Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services, and, as required, guide and monitor teams of Project Clerks and Project Assistants in organizing and completing case management activities in an assigned area.

• Efficiently and effectively manage refugee case files and medical records, including, if assigned, verifying the creation of new case files, the timely and accurate distribution of case files, that all returned files are promptly filed, that the file tracking system is used to keep comprehensive track of files, and that files are scanned and transformed into travel packets as needed.

• Undertake refugee data collection and casework interviews for the purposes of recording case histories and biographical information, including, if assigned, correctly entering data into the START database, verifying information previously entered, such as biographic and family information, and, as needed, scanning, photocopying, attaching and filing documents, translating documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).

• In coordination with supervisors, organize and schedule refugee appointments, including, if assigned, running ad hoc reports, creating schedules in START or another database, entering schedule data, updating schedules, overseeing the issuance of notifications and confirmation of appointments, arranging interpretation services and assisting with circuit ride logistics.

• In relation to the adjudication of refugee case files, as assigned, assist supervisors in supporting USCIS officers, conduct briefings for refugee applicants, ensuring accurate information is shared regarding timelines, expectations, fraud, malfeasance and case processing, and, as needed, provide interpretation during interviews, perform data entry, provide logistical support and notify refugees of results.

• Verify START is updated as needed with refugee application data, biographical and other sensitive information such as interview dates, US Citizenship and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, guide the activation of processes such as program access verification, security checks or assurances as required.

• Utilizing reports, conduct regular quality assurance checks of case files and data in START to ensure the accuracy of all case information and the RSC’s compliance with all USRAP and RSC SOPs in relation to case files.

• In coordination with supervisors, liaise as needed with other teams and units in RSC LA and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.

• Train other Case Management team members as needed to efficiently and effectively manage refugee case files, conduct full refugee interviews, organize and schedule refugee appointments, update START, conduct quality assurance of files and case data and support the USCIS adjudication.

• Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides.

• Demonstrate an in-depth understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants and colleagues.

• Maintain the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.

• Perform such other duties as may be assigned.

Required Qualifications and Experience

Education and Experience

• Completed secondary education required

• Five years of working experience with secondary education; three years of working experience with Bachelor’s degree

• Ability to use own initiative and work under pressure with minimum supervision

• Excellent computer skills in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the Internet.

• Strong interpersonal and communication skills

• Self-motivated and objective driven

• Experience working with international cooperation and humanitarian organizations is an advantage

• High Sense of confidence, initiative and commitment

Languages

Fluency in Spanish and English (oral and written)

Required Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.

• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.