Founded in 1922, DanChurchAid (DCA) is a Danish non-governmental organization whose work is based on rights. Present in the Central African Republic since 2015, DCA provides assistance to the most vulnerable communities in conflict and post-conflict situations through its Humanitarian Action Program: education on the risks of Small Arms and Light Weapons (SALW), Remnants of War and Explosives (ROW); Armed Violence Reduction (AVR) and peacebuilding & Psychosocial Support, distribution of seeds and tools, and support for Civil Society Organizations in their involvement in Security Sector Reform (SSR).
DCA is looking for a highly experienced IT Officer to participate in the development and implementation of activities.
JOB PURPOSE:
The IT Manager must, in particular:
Ensure the availability and performance of IT systems, networks and equipment.
To ensure the protection of the organization’s sensitive data, systems and information.
Develop and implement an IT risk management and business continuity system.
Ensure compliance with internal policies, control procedures and applicable contractual obligations.
To ensure effective IT support for staff in Bangui and field bases.
Optimize IT resources, costs and investments.
Strengthen staff IT skills and promote a culture of digital security.
ROLES AND RESPONSIBILITIES:
IT governance and strategic planning
- Develop the IT department’s work plan, consistent with DCA-CAR’s operational and strategic objectives.
- Periodically assess the IT needs of the various departments and field bases.
- Define the priorities, procedures and technical standards applicable to IT infrastructures.
- Prepare the annual equipment renewal and maintenance plan.
- Advise management on technological risks, investment needs, and solutions to improve operational efficiency.
- Ensure the harmonization of IT practices between the coordination office and the operational bases.
- Ensure coordination with DCA headquarters and regional or international IT teams, in accordance with the responsibilities defined by the organization.
Systems, network and infrastructure administration
- Administer and supervise computer networks, Internet connections, network equipment, remote access systems and digital services.
- Ensure the availability of messaging systems, collaborative platforms, storage services and business applications.
- Oversee the configuration, updates, maintenance and monitoring of servers and workstations.
- Ensure proper management of user accounts, access privileges and permissions.
- Establish up-to-date technical documentation for infrastructures and configurations.
- Identify recurring malfunctions and develop corrective plans.
- Monitor telecommunications providers and IT service providers.
- Ensure the availability of necessary communication solutions for humanitarian teams in areas with limited connectivity.
Cybersecurity and IT risk management
The IT Manager is responsible for coordinating the implementation of IT security measures in accordance with DCA policies.
In this capacity, he/she must:
- Implement cybersecurity, access control and equipment protection policies.
- Ensure the deployment and monitoring of security updates, antivirus software, firewalls, and other authorized protection tools.
- Apply the principle of least privilege by limiting access to only the resources necessary for each user.
- Ensure the appropriate use of multi-factor authentication when available and required.
- Monitor for vulnerabilities, unusual access, and risks associated with outdated software or equipment.
- Organize awareness campaigns on phishing, passwords, suspicious attachments and the risks associated with removable media.
- Maintain an up-to-date IT risk register and monitor risk reduction measures.
- Monitor the application of security procedures during the arrival, departure or change of function of employees.
- Report security incidents without delay to the designated manager and the appropriate headquarters teams, according to escalation procedures.
- Ensure that technical investigations are documented and carried out by authorized personnel.
Data protection and compliance
- Ensure the application of internal policies relating to the confidentiality, classification, storage, sharing and retention of data.
- Ensure the protection of sensitive information relating to staff, beneficiaries, partners, finances and humanitarian operations.
- Control the management of data access rights and the deletion or revocation of access that has become unnecessary.
- Ensure compliance with data retention periods and secure data destruction procedures, in accordance with applicable rules.
- Support IT audits and internal controls by providing the necessary documentation and supporting evidence.
- Maintain a log of computer incidents and incidents that may affect the confidentiality, integrity, or availability of data.
- Participate in the risk assessment related to new tools, software, service providers and storage solutions.
- Ensure that software and digital service acquisitions comply with approval procedures, security requirements and license management rules.
- Contribute to ensuring compliance with landlords’ contractual obligations and applicable compliance requirements, in coordination with the relevant departments.
- Collaborate with the relevant authorities to report incidents involving personal or sensitive data.
Operational continuity and incident recovery
- Develop and maintain an IT service continuity plan, in coordination with Management and relevant departments.
- Identify the critical systems necessary for the functioning of administrative, financial and programmatic activities.
- Define, with the relevant managers, the recovery time objectives (RTO) and the maximum acceptable data loss objectives (RPO).
- Implement procedures for regularly backing up critical data and verify their proper execution.
- Organize periodic data restoration tests and document the results.
- Plan for alternative solutions in case of Internet failure, hardware failure, power outage or unavailability of an essential service.
- Establish escalation and communication procedures in case of a major incident.
- Coordinate the recovery of IT services after an incident and ensure follow-up on corrective measures.
- Conduct business continuity exercises and present the results to Management.
- Ensure that field bases have procedures adapted to their technical and operational constraints.
IT infrastructure and asset management
- To manage the lifecycle of IT equipment, from its acquisition to its decommissioning.
- Maintain a centralized, up-to-date, and verifiable inventory of computer hardware.
- To monitor the allocation, transfer, repair and return of equipment.
- Plan and supervise preventive and corrective maintenance operations.
- Check the condition of the equipment and propose any necessary replacements.
- Ensure the compliance of installed software and license management.
- Ensure the security of equipment during travel, field missions and changes of assignment.
- Coordinate with Logistics the procedures for the acquisition, receipt, storage and disposal of equipment.
- Ensure secure erasure of data before reassignment or decommissioning of equipment, according to authorized procedures.
IT support and user management
- Supervise the IT support request management system.
- Ensure that incidents are dealt with quickly and that defined service levels are respected.
- Ensure the resolution of complex incidents and coordinate the intervention of service providers if necessary.
- Supervise the support provided by the IT Assistant to users.
- Ensure that equipment and access are ready for new employees.
- Organize the deactivation of accounts and the retrieval of equipment upon departures.
- Ensure documentation of requests, interventions and solutions provided.
- Train and raise awareness among users on the use of professional tools and good security practices.
- Regularly assess user satisfaction and propose improvement measures.
Budget management, purchasing and service providers
- Prepare the annual budget for the IT department and monitor its execution.
- Prepare forecasts of expenses related to equipment, software, subscriptions, connectivity and maintenance.
- Define the technical specifications for IT acquisitions.
- Participate in the technical evaluation of bids in accordance with DCA’s procurement procedures.
- Coordinate with the Finance and Logistics departments to monitor orders, deliveries, contracts and invoices.
- Evaluate the quality of services provided by suppliers and propose the necessary corrective measures.
- Seek solutions that are tailored to operational needs, available budget, and security requirements.
- Ensure traceability of technical decisions and expenditures related to the IT department.
Management and skills development
- To guide, support and evaluate the members of the IT team under his/her supervision.
- Distribute tasks and monitor individual objectives.
- Develop a plan to strengthen the team’s technical capacity.
- Promote knowledge sharing and the documentation of procedures.
- Ensure compliance with the code of conduct, protection policies and confidentiality rules.
- Promote a collaborative, responsible and service-oriented work environment.
Reporting et coordination
- Produce monthly reports on the performance of the IT department.
- Present major incidents, risks, expenses, needs and corrective measures to Management.
- Ensure follow-up on recommendations resulting from audits, controls and risk assessments.
- Participate in coordination meetings and operational planning exercises.
- Maintain up-to-date documentation of systems, assets, incidents, and procedures.
- Promptly inform management of any situation that could affect safety or continuity of operations.
Qualifications and experience required
Formation
- Bachelor’s degree (Bac+3) to Master’s degree (Bac+5) in computer science, systems and networks, cybersecurity, telecommunications or equivalent field.
- Any relevant certification in systems administration, networks, cybersecurity or IT service management is an asset.
Professional experience
- At least five (5) years of professional experience in computer systems, networks or IT infrastructure administration.
- Proven experience in managing an IT infrastructure and supervising user support.
- Experience in IT security management, backups and business continuity.
- Experience in team leadership, supplier management and budget monitoring.
- Experience in an international NGO or a multi-site organization is highly desirable.
- Experience in a constrained operational environment, particularly in decentralized offices or areas with limited connectivity, is an advantage.
Technical skills
- Administration of Windows environments and, as needed, Linux environments.
- Management of LAN/WAN networks, Wi-Fi, VPN, firewalls and communication equipment.
- Account administration, access rights and collaborative solutions.
- Solid knowledge in cybersecurity, backup, recovery and incident management.
- Proficiency in IT asset monitoring tools and support request management.
- Ability to develop technical procedures, continuity plans and performance reports.
- Knowledge of the principles of data protection, risk management and internal control.
Behavioral skills
- Leadership and ability to make technical decisions.
- Integrity, discretion and a sense of responsibility.
- Rigour and respect for procedures.
- Analytical mind and problem-solving skills.
- Ability to work with multiple departments and multicultural teams.
- Ability to prioritize requests in a demanding environment.
- Good written and oral communication skills.
- Ability to work under pressure and to travel in the field.
Key Performance Indicators (KPIs)
The indicators below constitute a basic proposal. The final targets will need to be validated by Management based on infrastructure, available resources, headquarters policies and operational constraints.
The position is reserved exclusively for candidates of Central African nationality.
How to apply
SUBMISSION METHODS:
Interested candidates should send their complete application (cover letter, detailed CV including references, copies of diplomas, work certificates, and certificates of service) to the following email address: recruitment.car@dca.dk
The deadline for submitting applications is 05/11/2026 at 17:00 (CAR time).
Note: Applications from women are strongly encouraged.
Only shortlisted candidates will be contacted.