Organizational Context
The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). Its aim is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.
IFRC is part of the International Red Cross and Red Crescent Movement, together with its member National Societies and the International Committee of the Red Cross. Its work is guided by the seven fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.
Led by its Secretary General, IFRC has its Headquarters in Geneva, Switzerland, organized into four main divisions: (i) National Society Development and Coordination, (ii) Humanitarian Diplomacy and Digitalization, (iii) Management and Accountability and (iv) People and Strategy. IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas, as well as country cluster delegations and country delegations worldwide. The Headquarters and field offices form the IFRC Secretariat. IFRC has a zero-tolerance policy on misconduct, including sexual exploitation and abuse, harassment, abuse of authority, discrimination, lack of integrity, and financial misconduct, and adheres to strict child safeguarding principles.
This role is being advertised by one of the National Societies in the global IFRC and National Society network – the Australian Red Cross.
Australian Red Cross (AuRC) has programs and partnerships across the Asia and Pacific regions, as well as contributions to global humanitarian initiatives. The Palang Merah Indonesia (PMI) partnership (the partnership) is one of AuRC’s four key partnerships in Asia. It focuses on three key ‘streams’ of programming: risk management development, disaster risk management, and disaster response. Localisation is central to AuRC’s approach, supporting its National Society partners to lead their programming, meet their strategic goals, and be key humanitarian voices in national, regional and global forums.
The Specialist – Quality and Accountability will be based in Jakarta and report to the Manager, Technical Support Team. They will work closely with the AuRC team (local and Australia-based) to provide cohesive programmatic support to PMI – with a strong focus on strengthening program quality and accountability. This will be a highly mobile position, with travel to PMI provincial and district-level branches where needed to support strengthened assessment, planning, monitoring and reporting practices, and develop a strong peer network of branch planning, monitoring, evaluation and reporting staff.
Job Purpose
The Specialist – Quality and Accountability will provide technical leadership and support to Palang Merah Indonesia (PMI) in strengthening the quality, accountability, and effectiveness of its programs and emergency operations. The role is central to advancing institutional strengthening, risk management, and accountability within PMI, with the long-term goal of supporting PMI to establish direct partnerships with major donors, including DFAT.
Working alongside local and Australian teams, the role will focus on enhancing assessment, planning, monitoring, evaluation, learning, and reporting systems—ensuring PMI programs are evidence-based, inclusive, community-driven, and risk-informed. The Specialist will play a key role in building capacity, mainstreaming cross-cutting themes, improving information flow, and embedding accountability to affected populations at all levels of PMI operations.
Job Duties and Responsibilities
- Strengthen PMI’s assessment, planning, monitoring, evaluation, learning (PMEL), and reporting systems to support evidence-based decision-making and strategic planning.
- Enhance assessment practices to ensure accurate, timely, and context-specific data informs both regular programming and emergency response.
- Strengthen Community Engagement and Accountability (CEA) approaches, ensuring that PMI’s programming and emergency response operations are community-centred, participatory, and accountable to affected populations.
- Build capacity to collect and utilise disaggregated data, contextual risks, and community input to strengthen programming and emergency response operations, with targeted actions that address inequalities and promote inclusive, equitable outcomes.
- Support the development and rollout of practical tools, guidance, and templates for effective assessment, planning, monitoring, evaluation, and reporting (PMER)—with a focus on branch-level capacity and ownership.
- Enhance and adapt existing practices and tools to strengthen PMI’s information systems, ensuring timely, efficient data flow from field to national levels to support rapid analysis and responsive decision-making
- Ensure the mainstreaming of cross-cutting themes, including climate resilience, Protection, Gender and Inclusion (PGI), and sustainability, across all aspects of program quality and design.
- Risk Management: Working with PMI’s Internal Control and Risk Management Unit, embed risk assessments and mitigation measures into program and response planning, ensuring risks to communities, staff and volunteers are identified, addressed, and monitored.
- Promote the adoption of quality and accountability frameworks, and contribute to the design and implementation of capacity-building initiatives, mentorship, and peer learning among PMI branch staff and volunteers.
Job Duties and Responsibilities (continued)
- Collaborate closely with the broader AuRC team and partners, including Australia-based technical advisors and external partners, to ensure coordinated and context-sensitive support.
Education
- Tertiary qualifications in international development, humanitarian assistance, monitoring and evaluation, social sciences, or a related field
- Additional training or certification in program quality, accountability, M&E, or safeguarding is desirable (Preferred)
Experience
- 7 – 10 years of experience with 3-5 years of experience in international development or humanitarian programming, with a strong focus on quality and accountability
- Proven experience designing and strengthening PMEL systems to support evidence-based decision-making in complex or multi-partner settings
- Strong technical knowledge of quality programming, accountability standards (e.g. CHS, Sphere), and safeguarding practices
- Demonstrated ability to develop and implement practical tools and templates for assessment, planning, monitoring, evaluation, and reporting—especially at the local or branch level
- Experience in community engagement and accountability (CEA), with a strong understanding of participatory and inclusive approaches and feedback mechanisms
- Familiarity with risk management and practices, including embedding risk assessments and mitigation strategies into program design and delivery
- Experience with information management systems that support effective data flow and analysis from field to headquarters
- Demonstrated ability to collect, analyze, and apply disaggregated data and community feedback to strengthen programming and address inequalities
- Strong interpersonal skills and capacity-building experience, including mentoring and facilitating learning among diverse teams across local and national levels
- Experience incorporating donor compliance requirements into program planning, monitoring, reporting, and risk management processes. Knowledge of DFAT compliance framework desirable
Knowledge, Skills and Languages
- Strategic Thinking – Ability to align technical work with broader strategic outcomes, such as strengthening local leadership, and financial sustainability
- Initiative & Adaptability – Demonstrates proactive problem-solving and innovation, particularly in high-pressure or rapidly changing environments such as disaster response
- Communication & Influence – Excellent written and verbal communication skills, with the ability to convey complex concepts clearly to non-specialist and multilingual audiences
- Collaboration & Teamwork – Values collaborative approaches; builds positive relationships and works constructively with local and remote teams
- Integrity & Accountability – High ethical standards and commitment to transparency, with a strong focus on accountability to affected populations, partners, and donors
- Digital and technological literacy –
- Advanced proficiency in Microsoft Excel (including pivot tables and formulas), Word and PowerPoint for analysis, reporting, and presentations
- Comfortable using digital platforms such as Microsoft Teams, WhatsApp, SharePoint, and cloud-based file sharing to coordinate across multiple teams and locations
Competencies, Values and Comments
Values: Respect for diversity; Integrity; Professionalism; Accountability
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust
Duties applicable to all staff
- Actively work towards the achievement of the Federation Secretariat’s goals
- Abide by and work in accordance with the Red Cross and Red Crescent principles
- Perform any other work-related duties and responsibilities that may be assigned by the line manager
In order for us to assure a proper comparative evaluation of your application for this vacancy and to enable us to consider your profile against other similar current and future vacancies, we ask that applicants submit their applications together with a letter of motivation no later than 9 October 2025.
Important Note:
Range of Salary for this position start from IDR 18,645,000 – IDR 25,092,000
- Please note that the selected candidate will be hired through a national contract under Indonesia labor law
- The incumbent is responsible to abide by Federation policies, procedures, plans and the applicable laws
- The closing date is midnight Geneva time zone. Applications received after the closing date will not be considered
- Only those candidates shortlisted for interviews will be notified
The position will be based in Jakarta thus Indonesian as well as foreign applicants with valid and current residence and work permits in Indonesia are encouraged to apply.