CONTEXTUALIZATION
Action Against Hunger is an international organization whose mission is to combat world hunger through development cooperation projects related to Nutrition and Health, Water, Sanitation and Hygiene, Food Security and Livelihoods, Emergencies, Advocacy, and access to the labor market through employment or entrepreneurship.
In the employment field, we developed the VIVES PROJECT, which includes the VIVES EMPLOYMENT and VIVES APRENDE – EMPLOYMENT SCHOOLS programs. These programs aim to sustainably integrate people at risk of exclusion into the labor market, improving their employability through training.
Vives Aprende Employment Schools is a project based on a comprehensive approach using an innovative methodology that combines the development of technical and transversal skills to improve employability. Through individual and group sessions, and events, participants are empowered to become active participants in their own social and labor integration process. The project’s objective, therefore, is to promote the labor market inclusion of unemployed individuals who are at risk of exclusion, generating opportunities for self-employment or finding their own jobs, and developing entrepreneurial initiatives.
Each Employment School Project lasts approximately five months and is comprised of a maximum of 25 participants actively seeking employment who are registered with the Extremadura Public Employment Service (SEXPE). In this case, for the IT Support Employment School in Extremadura, due to its methodology and technical training sector, it will be carried out for a maximum of 20 participants and a minimum of 15 participants.
This group of participants will have access to a Socio-Labor Inclusion Technician (from the Action Against Hunger Foundation) throughout the program. The technician will facilitate group sessions, guide the group in achieving their goals, conduct personalized sessions with the participants, and coordinate the relationship, monitoring, and effectiveness of the technical training provided by the hired company/individual. In addition, this group of participants will have access to an Intermediation Technician (from the Action Against Hunger Foundation) who will collaborate by establishing contact with companies and organizations in the sector, managing mentoring and corporate volunteering activities with companies, and organizing sector-specific roundtables.
This type of project, Employment Schools, has a national presence in 10 regions: Galicia, Asturias, Navarre, Catalonia, Madrid, Castilla La Mancha, Valencia, Murcia, Extremadura, and Andalusia.
SUMMARY OF THE PROPOSAL
In this context, the objective of this document is to describe the technical requirements and conditions for the hiring of individuals or companies with expertise in employability training in order to lease training services on Technical Support or Help Desk for resolving incidents and maintaining computer equipment for the ONLINE EMPLOYMENT SCHOOL COMPUTER SUPPORT (hereinafter Employment School), within the framework of the VIVES APRENDE ONLINE EMPLOYMENT SCHOOL COMPUTER SUPPORT project.
This recruitment will be carried out around September 10th (subject to changes depending on the process and timing of proposal evaluation and selection notification) and will run until December 31st, 2025, for the Action Against Hunger office in Extremadura (based in Cáceres). The service is expected to be provided primarily online, for which we will adapt to the best training proposal ultimately selected, which may include some in-person sessions and hours based on the needs of the content to be taught. The training should consist of between 200 and 225 hours (never less than 200 hours). The number of hours must be aligned with the workday schedule and the most appropriate content for the project’s ultimate objective, which is to prepare these participants to work in the sector with current demands. To this end, the final content, proposed schedule, and proposed training structure should be presented and subsequently agreed upon. During the training weeks, approximately two days a month, group sessions should be dedicated to skills development for employment, led by the program manager at the Action Against Hunger Foundation.
The contracted individual or company will work in a coordinated and complementary manner with the project team at Acción contra el Hambre Extremadura throughout the development of the Employment Schools.
The VIVES APRENDE ONLINE EMPLOYMENT SCHOOL IT SUPPORT project, developed by Action Against Hunger, is funded by a subsidy from the 0.7% regional personal income tax allocation managed by the Regional Government of Extremadura.
PROFILE OF THE PARTICIPANTS
According to the Labor Force Survey (EPA) for the first quarter of 2025, the unemployment rate in Extremadura stands at 16.6%, compared to the national average of 11.36%. At the end of the fourth quarter of 2024, the regional rate was 15.3%, making it the region with the second highest unemployment rate in the country, around 5 percentage points above the Spanish average (10.6%).
As of June 2025, the number of registered unemployed in Extremadura reached 65,972, marking a historic low for June, with a 3.9% drop compared to the previous month and an 8.2% annual decline, according to data from the Regional Government of Extremadura.
Focusing on the labor market and the situation of the technology sector, Extremadura represents only 0.9% of ICT job openings in Spain, making it one of the regions with the lowest volume in this sector. Nationally, 42% of ICT opportunities are in IT, including support, networking, and administration positions.
The employability of computer science graduates in Extremadura is high: 85.7% obtain permanent contracts, with an average annual contribution of approximately €32,690. This latter figure reflects the significant labor demand in the technology sector, representing a niche market for both the present and the future.
In relation to the specific topic of this Career School, remote support—help desks, remote access, etc.—has become vital, especially with the rise of remote work, as it offers rapid responses without the need for travel. In companies, most incidents are handled via ticket or call (help desk), and in-person support is still required for local hardware or infrastructure. The segment continues to be dominated by business clients, although there is demand for support for individuals, especially for formatting, installation, and backup services.
According to Reddit, the most common issues that a Level 1 Help Desk professional currently handles are:
•System restarts (90%)
•Problems with credentials (password reset, etc.)
• Printers jammed or not printing
• Software installation or configuration
• Basic network or connection problems
• Occasional hardware
These minor tickets, easy to document and Google, make up the bulk of the work; complex cases often escalate to higher levels.
On the other hand, companies in the technology sector need the professionals who make up their staff to have technical skills in:
• Knowledge of operating systems: Windows, macOS, Linux.
• Networking fundamentals (IP, DNS, LAN/WAN configuration)
• Hardware: maintenance, diagnosis and basic repair.
• Use of remote control tools (AnyDesk, TeamViewer, RDC, etc.)
• Security and backup: antivirus, backups, data restoration. IoT support and new infrastructures depending on the context.
With all this data, we can determine that the profile of the students this Employment School will serve will be those who will improve their employability in the field of level 1 IT support: routine tasks, reboots, and basic help, which, according to sources on the Reddit website, is an ideal qualification for a professional debut.
In this way, our students will have the opportunity to enter this sector with their first level 1 work experience, and then have the option to grow and pursue advanced computer science degrees, which, as we mentioned earlier, have high employability in our region.
This program is intended for people who are unemployed or seeking employment improvement and who are currently registered as job seekers or seek employment improvement with the Extremadura Public Employment Service (SEXPE), and who reside in any town in Extremadura. This program is fully funded by the 0.7% regional income tax allocation.
GOALS
GENERAL OBJECTIVE OF THE PROGRAM:
To improve the employability of participants in the Employment School within the framework of the VIVES APRENDE ONLINE EMPLOYMENT SCHOOL COMPUTER SUPPORT project, through theoretical and practical training in the IT and technology sector, offering up-to-date training that responds to the demands of companies in the sector in the region, in a way that facilitates the labor insertion of participating people who are unemployed and in vulnerable situations through learning technical knowledge and improving the skills profile required in said sector in the labor market.
SPECIFIC OBJECTIVES OF THIS CONTRACT:
1. Provide technical training for participants in IT SUPPORT-related professional profiles, preferably remotely, although some in-person sessions, blocks, or hours may also be proposed.
2. Increase the job placement rate of the Employment School Program in the region through quality training tailored to the demands of the current labor market.
3. Offer project participants options to contact companies and access the labor market.
4. Work in coordination with the Action Against Hunger technical team. 5. Improve participants’ skills to work as IT support technicians remotely or in person.
6. Promote interest in learning so that participants can continue their specialization through this training, facilitating access to Professional Certificates and/or Intermediate or Advanced Vocational Training.
EXPECTED RESULTS IN THE PROGRAM
The specific indicators on which the satisfactory outcome of the contracting of the service will be assessed are the following:
• 100% of participants improved their skills to work in the IT and technology sector, as well as acquired the programmed technical knowledge.
• 80% of the people who remain in the project after completing the skills and technical knowledge improvement blocks initiate contacts with companies, mentoring processes at leading companies in the sector (non-work placements), and access job placement processes.
• 40% of participants find employment or generate self-employment (participating in support provided by Action Against Hunger’s entrepreneurship professionals).
• The selected individual or company actively participates in the sectoral roundtable organized by Action Against Hunger within the framework of this project.
• The selected individual or company must facilitate contact and act as an intermediary between Acción Contra el Hambre and regional companies related to the IT and/or technology sector, or other sectors that perform functions specific to the ones the students will learn during the training, ensuring that these companies host at least 50% of the participants for a mentoring period. This process will be coordinated, as long as it allows for the goal of mentoring participants throughout the program.
A process that must be exhaustive, as the Employment School aims to foster close and lasting relationships with companies in the IT or technology sector, or other sectors where IT support professionals perform their duties and are willing to host student interns. These efforts with companies to conduct mentoring processes should foster ongoing contact within the framework of an intermediary relationship that leads to meaningful and efficient collaboration. The selected individual or company will be open to other types of collaborations, such as contact with and visits to the school and/or other companies where there are opportunities to undertake non-work internships, corporate volunteering, and managing job offers.
ACTIONS TO BE DEVELOPED
The contracting of this service includes the implementation of the following actions and products, which will ensure, on the one hand, the participatory and distinctive nature of the Employment Schools Program and, on the other, the achievement of the planned results and indicators.
1. INITIAL ANALYSIS AND PLANNING
The professional or company providing the technical training will meet with the Social and Labor Inclusion Specialist to map the professional profiles of the participants they will be training, ensuring the best possible fit. This first phase will consist of two actions that will be carried out in parallel during the first weeks of work.
a) Project presentation
Initially, the individual or company must understand the general framework of the VIVES APRENDE EMPLOYMENT SCHOOL, and especially the IT Support Employment School, its methodology, and in particular the profiles of the participants who make up the team, their expectations, and motivations. To access this information, meetings will be held with the Employment School’s technical inclusion and management staff to ensure consistency in the training provided. Coordination is established between the Inclusion Technicians and the company or entity in charge of providing the technical training.
b) Business analysis of the territory
A brief analysis will be conducted of the subsectors and companies that require IT SUPPORT professional profiles with a real and viable option for working remotely, highlighting the needs of the business community in terms of hiring personnel and the technical and competency specifications of the profiles.
c) Action planning:
Once the company, professional, or entity meets with Action Against Hunger’s technical team, a general framework for the curriculum to be taught will be developed, taking into account that the technical training hours will be approximately 200-225 hours.
Once the syllabus has been validated by all parties, a brief document will be produced, outlining the module-by-module planning and the objectives pursued by each module.
The idea is to establish a curriculum that includes theoretical and practical technical training to improve employability in professional profiles related to IT SUPPORT, with an eminently practical nature.
Actions to be developed in this phase:
• Coordination meeting for the presentation and initial training of the company or self-employed professional on the Vives Aprende Program, developed by the technical team of Action Against Hunger to establish next steps, agreements, planning and deadlines, and forms of communication between the professional or training entity and the people in charge at Action Against Hunger.
• Provision of program documentation.
• Designation of the interlocutor by the training entity.
• Delivery of the proposed training agenda and meeting with the Action Against Hunger Inclusion Technical Team for its adjustment and validation.
• Analysis and validation of the training proposal by the Technical Team of the Employment School and the Labor Inclusion Program Manager at the Extremadura office of Action Against Hunger.
• Analysis of the region’s business community and stakeholders in the productive sector. Planning labor market prospecting and job placement actions in collaboration with the Action Against Hunger inclusion team.
Products to be delivered:
• Online registration sheets of student attendance and participation through the platform (tables generated by the platform used and screenshots showing the training module, session, participants, and lists) and Attendance sheets for the in-person sessions that will be held (according to the model provided by the Action Against Hunger inclusion team).
• Academic record with the grades achieved by the students: Modular evaluation records (according to the model provided by the Action Against Hunger inclusion team).
• Certificates of completion of the different training modules.
MENTORING PROGRAM WITH COMPANIES – NON-WORK INTERNSHIPS (PPNLL)
In keeping with the participatory nature and the importance of participants, Action Against Hunger’s technical inclusion team will develop the intermediation and contact phase with companies with the participating teams through the dynamics that have been developed to date.
Likewise, the successful bidder will collaborate in the identification and contact of potential companies for the implementation of mentoring processes (PPNLL) and the collection of the necessary information for the subsequent formalization of the documentation that regulates said mentoring processes (PPNLL) for at least 50% of the participants in this training, with the ideal being 100% of the team at the end of the training part.
Contacts established with other entities and companies regarding the management of PPNLL must be communicated to the Action Against Hunger inclusion team and always copied on the emails coordinating with said entities.
The Action Against Hunger inclusion team will be responsible for drafting, formalizing, and managing the signatures of the aforementioned documentation (agreements and annexes) regulating the PPNLL. Three-way coordination is essential: the company awarded the training, Action Against Hunger, and the company hosting participants for mentoring processes (PPNLL).
If a selection of participants is necessary, it will be done jointly and in coordination between the company awarded the service and the Action Against Hunger technical inclusion team. Aspects such as attendance, motivation and proactivity demonstrated during the sessions, and availability to the company will be assessed.
The mentoring program has been set at between 50 and 80 hours, and can be carried out in the morning and afternoon, Monday through Friday, and will never exceed the legally established working hours. The mentoring period is estimated to begin in late November and end around early to mid-December 2025, depending on the progress of technical training.
The mentoring schedule may be modified depending on the provider’s training proposal and the agreement reached with the Action Against Hunger team.
That is, throughout the entire process, participants (students) will have the support and guidance not only of the technical team, but also of the training agents, in relation to contact with companies or organizations in the sector to ultimately promote the labor market integration of participants.
CLOSURE OF THE SERVICE CONTRACT
The contracted individual, company, or entity will submit a final results report indicating the achievement of objectives and indicators, an assessment of the collaboration’s progress, and recommendations. This report will be validated by the manager of each office and the Vives Emplea/Employment Schools technical team, who may provide any contributions they deem appropriate.
Actions to be developed in this phase:
• Preparation of the final report and its validation.
• Review and reformulation of the final report if necessary.
• Closing meeting with responsible parties.
Products to be delivered:
• Draft final report according to established model.
• Final definitive report.
COORDINATION WITH ACTION AGAINST HUNGER
Coordination and communication between the training entity and the technical and management team of the Action Against Hunger Employment School will be carried out on an ongoing basis. To this end, the training entity will designate a person as a point of contact with Action Against Hunger, who will assume the role of coordination and information between both parties, taking on the tasks of managing the development of the recruitment process, the resulting document management to monitor the participants’ learning processes, and managing any potential day-to-day incidents.
In the first stage, several meetings will be required to make adjustments to the final proposal for the participants. During the training and mentoring process (PPNLL), weekly meetings are scheduled to monitor the team of participants.
During the mentoring stage, coordination will be carried out in each email, with a copy or sharing with entities that host the participants in the mentoring processes (PPNLL).
Communication can be made by video call, phone call, or email, which will be provided in the contract itself.
The project technician must have the email addresses and/or phone numbers of the people responsible for the training.
Regular meetings may be held between the stakeholders involved in the development of the successful entity or company and the Action Against Hunger Inclusion Technical Team. The meeting format will be established during the initial planning meetings:
• Weekly frequency.
• Monitoring of the actions carried out and the progress of the team of participants.
• Sharing of participant profiles for mentoring activities.
• Communication of participants’ attendance at the training, as well as any specific incidents
GUIDANCE OF TRAINING BLOCKS
The content proposed by companies for training development may include the following concepts:
AT A GENERAL LEVEL:
• Basic skills and level 1 maintenance in Hardware.
• Software Skills.
• Assembly and physical maintenance of equipment
• Concept and configuration of home and office networks
• Diagnosis and resolution of incidents, resolution of logical faults in systems.
• Cybersecurity: firewall, antivirus, protection, installation and configuration of antivirus software.
• Data protection policies and regulations in the area of customer service.
MAY INCLUDE:
a) Concept, configuration and network security.
at. Types of networks: LAN, WNA, WAN, WI-FI.
b. Diagnosis and resolution of network problems.
c. Network Security: CISSP/CEH/ISO27001 Certifications.
d. Concept of: Informix, Nagios, Project Plus, Perimeter Security, SolarWinds.
b) Computer support.
a. Installation, configuration and maintenance of computer equipment.
b. Installation and maintenance of application software.
c. Tools for remote and on-site support to users.
d. Monitoring and resolution of incidents.
e. Ticketing tools
c) Operating systems. Installation and maintenance.
a. Windows, Android and/or basic Linux.
b. System and Drivers.
c. User management, incidents, restoration, etc.
d) Hardware Incidents.
a. Resolve basic technical issues related to the use of computing devices, identifying the source of the problem and applying a solution or referring the issue to a Level 2 professional.
b. Problems connecting wired or wireless to the data network or with associated devices.
e) Help desk in telecommunications, WIFI/Data networks and mobile devices.
a. Basic Android/iOS configuration.
b. Connecting devices to office or home networks.
c. Incident resolution.
Companies submitting proposals may present possible improvements or adjustments to these contents if they deem it appropriate.
NECESSARY FACILITIES/MATERIALS
Depending on the nature of this topic, sessions will be delivered in a blended format, although the general online format of the Employment School is prioritized. This format may combine content delivered in real time (synchronously) with content and assignments to be presented asynchronously. In-person sessions may be held if the proposed content requires it and it is deemed appropriate for the benefit of the students. That said, the possibility of establishing these contents and this schedule is contemplated:
• 80% of the teaching load is delivered online (synchronously or asynchronously).
• 20% of the teaching load is in person.
• The provision and training of occupational risk prevention, if applicable.
• The teaching and training in data protection.
• Others that the selected person, entity or training company may propose.
To provide both theoretical and practical training, the successful training entity or company must have the appropriate resources, digital infrastructure, and physical spaces, all of which must be duly approved by the competent authority. They must also have the necessary teaching staff, materials, and tools to be used during the training. All of this will be included in the final price agreed upon in the contract.
Since much of the training will be delivered online, the successful entity or company must have the necessary resources and materials for the training to be successful: tools and equipment, a virtual platform, and e-learning materials. Accessibility via smartphone or tablet will also be assessed, as will the quality of the platform and materials, as well as their accessibility. The teaching program, the training calendar, and the schedule of virtual classes will be defined in coordination with the technical team of Action Against Hunger.
The possibility of the successful bidder, during the development of the training program, providing the Technical Inclusion Team with a workspace where they can deliver cross-curricular skills sessions to the participants, scheduled for one morning every two weeks, will be positively valued.
PROFILE OF THE PROFESSIONALS TO BE HIRED
Within the Operation approved in favor of Action Against Hunger within the framework of VIVES PROJECT, the service leasing contract formula is used because it is an exceptional type of activity due to the high specialization and specificity of the service contracted and offered to the participants and, therefore, the development of the specific activities tendered by personnel subject to current labor regulations is not appropriate (internal personnel hired by Action Against Hunger at 100% attributed to the VIVES APRENDE ONLINE EMPLOYMENT SCHOOL COMPUTER SUPPORT operation, with financing from the allocation of 0.7% of regional personal income tax).
In the case of self-employed individuals, the leasing of services will normally be permitted in cases of hiring independent professionals or other experts in the Third Social Sector, and in any case, the following circumstances must be met:
• That the professional is registered for the Economic Activities Tax.
• That it is not within the scope of the subsidized entity’s organization and/or does not receive specific instructions from it regarding the method of execution of the assigned work.
• That there is no constant permanence in the program, whether full-time or part-time.
• That he assumes the risks arising from the provision of the service.
How the contract will be justified:
• Copy of the contract, which must reflect, if applicable, among other things, the professional category, the period of service provision, and the hours of participation in the program.
• Invoice signed by the recipient, including: o Name, surname and NIF of the worker, date and settlement period or company name and CIF of the consulting company,
• Personal income tax withholding, where applicable.
• VAT applied, where applicable
BUDGET AND PAYMENT METHOD
The budget must be consistent with the activities to be carried out, the number of training hours proposed, and the social objectives to be achieved.
Considering the importance of quality training that provides participants with training suitable for working in the IT technical support and maintenance sector, the maximum budget will be €33,000, final cost (tax included). This training will consist of at least 200 hours of online theoretical and practical training, including essential content for working in the sector, with the possibility of combining online and in-person training. The program also includes a commitment to facilitate and enable mentoring for at least 50% of the participants who remain active in the school’s program upon completion.
This amount includes VAT (if applicable), as well as the prior preparation of workshops, including the materials to be delivered, the e-learning platform, and the necessary resources and materials for the successful delivery of online training: tools and equipment, the virtual platform and e-learning materials; and the teaching staff required for this purpose, as well as the work of establishing contact with companies in the region that provide IT support services or that require this service to resolve issues related to their technological devices, with a view to seeking close and relevant collaboration within the mentoring program (PPNLL).
For this training, the cost will be adjusted based on the actual number of participants who start and complete the training. In other words, the Employment School project, which includes workshops and individual and group sessions with the Labor Inclusion Technician and specific training in IT SUPPORT, is expected to reach a maximum of 20 people. However, given our experience developing these programs, the number of people who will actually complete the training is estimated to be fewer. Therefore, we request that the cost of the proposal be adjusted for each person who does not start the training. The number of people will be indicated with the agreed-upon number of days (minimum 10 days before).
The budget submitted by the provider must include all costs associated with the service to be provided, broken down by item. No more than the agreed amount will ever be paid.
Action Against Hunger reserves the right to accept proposals in whole or in part.
Payments will be made after receipt of the invoice in a timely manner and according to the payment dates established by Action Against Hunger’s accounting department (between the 10th and 15th of the month following its submission).
The actions will be considered to have been carried out correctly when:
• They are carried out in accordance with the methodology established in these Terms of Reference (TOR) and in the subsequent contract.
• When they are carried out within the established timeframes according to the schedule.
If there is a delay in the execution of the actions or the methodology is not followed, payment will not be made until the situation is corrected.
A 50% payment will be made at the start of the training, and the remaining 50% will be made at the end of the training and the relevant coordination and documentation, once the corresponding invoices have been received. The final 50% invoice must be issued around December 15-20.
TECHNICAL EVALUATION
The technical requirements to be considered in the proposals submitted will be:
• A comprehensive proposal tailored to the real demands of companies in the sector, offering quality training.
• Accredited ISO 9001 certification.
• Equality Plan in the company.
• Promote contact and facilitate the formalization of collaboration agreements with companies in the sector in the region to carry out mentoring processes in said companies, with at least 50% of participants; conduct corporate volunteering, on-site visits to companies, as well as any other type of collaboration proposal that can be formalized and that contributes to achieving the project’s objectives.
• Coordinated management of mentoring in companies with at least 50% of the participants.
• Quality and clarity in the training methodological proposal.
• Quality and clarity in the technical proposal (scheduling, content).
• Curriculum of the teaching team.
• Certificate of sexual offenses for all professionals who will have contact with the participants, as some may be minors.
In order to assess each of the requirements outlined above, supporting documents must be submitted along with the technical and financial proposal, including this information.
IRREVOCABLE CONDITIONS
Under no circumstances is Action Against Hunger permitted to subcontract services to third parties by the beneficiary entity or supplier.
Legal aspects to take into account:
Action Against Hunger considers the following misconduct to be valid grounds for systematic exclusion from the market award process and grounds for termination of all professional relationships and contracts:
• Fraud defined as any act or omission relating to:
o The use or presentation of false, incorrect or incomplete statements or documents that result in the misappropriation or improper retention of funds from Action Against Hunger or institutional donors.
o Non-disclosure of information, with the same effect.
o The improper use of said funds for purposes other than those for which they were originally granted.
• Active corruption: deliberately promising or offering advantages to an official to make them act or fail to act in accordance with their obligations, to the detriment or attempted detriment of the interests of Action Against Hunger or institutional donors.
• Collusion: The coordination of competitive firms, with the likely result of higher prices, limited production, and higher profits for the colluding firms than would otherwise be the case. Collusive behavior is not always based on explicit agreements between firms; it can be tacit.
• Coercive practices: direct or indirect damage or attempted damage to persons or their property with the aim of influencing their participation in a bidding process or to affect the execution of a contract.
• Bribery: Offering Action Against Hunger staff, whether national or expatriate, monetary or other gifts to obtain additional markets or to continue a contract.
• Participation in a criminal organization or any other illegal activity, as determined by a court ruling by the United States government, the EU, the UN, or any other donor that funds Action Against Hunger.
• Immoral practices with human resources: exploitation of child labor and failure to respect the fundamental social rights and working conditions of workers or subcontractors
Action Against Hunger will exclude from a bidding process any candidate or bidder who falls into one of the following situations:
• In a situation of bankruptcy or liquidation, with administrative matters before the courts, in negotiations with creditors, in suspension of commercial activities, in a situation of being the subject of proceedings in relation to these matters, or in any other analogous situation arising from a similar process contemplated by national legislation or regulations.
• Having been found guilty of a crime related to professional conduct by a court with the value of res judicata (res judicata).
• Having been found guilty of professional misconduct proven by any means that Action Against Hunger can justify.
• Failure to comply with obligations related to the payment of social security contributions or taxes in accordance with the legal provisions of the country in which they are established, or of those countries where Action Against Hunger missions are operating, or of those countries where the contract will be executed.
• Having been the subject of a trial with the value of res judicata (res judicata) for fraud, corruption, participation in a criminal organization or any other illegal activity detrimental to the financial interests of the Community.
• Having been declared in a situation of serious breach of contract due to bankruptcy in the fulfillment of its contractual obligations in another previous bidding procedure.
REASONS FOR REVOKING THE CONTRACT
The contract may be revoked by Action Against Hunger in the following situations:
• The contracted training company or entity does not show sufficient involvement in the performance of its duties in the corresponding phases of the program, providing the committed training hours, coordination hours, supporting internship tutoring, etc.
• The contracted training company or entity does not respond to the values, ideology, organizational culture or working methods of Action Against Hunger
• The contracted training company or entity does not follow the established processes, coordination systems, or reporting systems in the established time and manner.
• Suspension and/or cancellation of the project by the project funding entity.
• In the event of termination of the contract, the remaining outstanding amount will not be paid.
SUBMISSION OF PROPOSALS
Necessary documentation:
• Proposal that includes the contents and a budget that adapts to the indicated technical requirements and that contains at least the following information:
o Previous experience in group training actions
o Previous experience in training activities with groups of people in vulnerable situations o Economic proposal defined by economic items.
• Administrative Issues:
o Indicate the validity date of the offer.
o In the case of self-employed workers, the trainer will be registered with the IAE.
• The following documents will be included as completed and signed attachments once the contract is formalized with the selected training company or entity (these forms will be provided by Action Against Hunger):
o Regulation of Signed Good Practices (self-employed persons and companies).
o In the case of companies, Corporate Social Responsibility Questionnaire.
o Questionnaire for the Data Processor (self-employed workers and companies).
o Use of inclusive language.
SELECTION AND HIRING PROCESS
Following the call for proposals (the deadline for submitting bids), a proposal selection process will be conducted based on administrative criteria (submission of the requested documents duly completed and signed), technical, economic, and quality criteria (proposals that best fit the description and approach developed in these Terms of Reference).
Action Against Hunger reserves the right to accept proposals in whole or in part, and may request changes or clarifications in the event of partial acceptance.
Once the deadline for receiving proposals has passed, the proposals received will be reviewed and assessed against the criteria described in this document. A report and evaluation table will be generated based on the scores and indicators established for each proposal.
Once the evaluation report is completed, the individuals/companies that submitted their bids will be notified via email of the final result and the steps to follow if the proposal is selected.
ERRATA AND UPDATES
If any errors or points that are not adequately explained are detected during the bidding process, the companies invited to participate will be informed of the situation via email.
Since the contract consists of theoretical and practical training to be delivered between September and December 2025, if changes are considered during the program to improve the training and, ultimately, ensure the optimal outcome of the project, adaptations, extensions, or improvements to some aspect of the training or the contract itself may be requested. All of this would be discussed in coordination meetings between the Action Against Hunger Foundation and the company or entity in charge of the training (the successful bidder), considering the possibility of an addendum to the contract expanding or modifying what was previously agreed upon between both parties.
How to apply
Complete proposals should be sent by email to fjimenez@accioncontraelhambre.org with a copy to chabela@accioncontraelhambre.org, by August 12, 2025, at 11:59 p.m. (Madrid local time).
Candidates and/or companies may address any questions by writing to fjimenez@accioncontraelhambre.org until August 7, 2025, at 4:00 PM (Madrid local time). Telephone inquiries will not be answered.