The Venezuelan Red Cross (CRV) is a humanitarian organization whose mandate is to save lives and improve the conditions of vulnerable people. As part of the International Red Cross and Red Crescent Movement, it provides timely assistance in emergencies, disasters, and other humanitarian crises.
Guided by its Fundamental Principles—Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality—the CRV acts as an auxiliary to public authorities in the humanitarian field, working to reduce human suffering without distinction of race, gender, religion, or ideology. Its work encompasses emergency medical care, strengthening community resilience, first aid training, disaster response, and the promotion of health and well-being.
Through a network of highly committed volunteers, the CRV efficiently and effectively mobilizes resources to be present where and when they are most needed. Its work is based on solidarity, respect for human dignity, and a commitment to protecting life in all its forms.
Commitment to Safeguarding
The Venezuelan Red Cross is committed to creating and maintaining safe and respectful environments for communities, staff and volunteers and to preventing exploitation, abuse and sexual harassment.
Selected candidates will be required to comply with the Code of Conduct and applicable Safeguarding policies and standards. As part of its secure recruitment process, CRV may conduct professional reference checks and request relevant background information on professional conduct and Safeguarding, in accordance with its procedures and applicable regulations.
General Safeguarding Responsibility
The person holding the position must promote and respect the Safeguarding standards of the Venezuelan Red Cross, comply with the Code of Conduct and applicable policies, maintain appropriate professional boundaries, contribute to preventing harm, and immediately report any Safeguarding concerns through established mechanisms.
Addition for high-risk positions
Due to the nature of their duties, the person will be required to actively identify and mitigate Safeguarding risks associated with their activities, maintain reinforced standards of conduct and professional boundaries, and ensure that their interaction with communities and people in vulnerable situations is safe, dignified, inclusive, and respectful.
If you want to be part of the team and make a difference, we invite you to join us.
How can you make a difference? Key functions / Responsibilities
The Community Engagement and Accountability Officer (CEA) is responsible for supporting the implementation, strengthening, and monitoring of Community Engagement and Accountability approaches within the programs, projects, and operations of the Venezuelan Red Cross. They work across technical areas and branches to ensure that communities have access to timely information, participate in decisions that affect them, and have safe and accessible mechanisms to share their comments, questions, and complaints.
He/She will be in charge of:
- Coordinate with subsidiaries and program areas the implementation of Community Participation and Community Accountability (CEA) activities, in accordance with institutional priorities and the standards of the Movement.
- Provide technical assistance to subsidiaries for the planning and implementation of community engagement activities, community consultations, community meetings and participatory processes.
- Support the design, implementation and monitoring of community feedback mechanisms, ensuring that they are accessible, safe, inclusive and appropriate to the context.
- Follow up on the analysis, referral, and closure of comments, questions, suggestions, and complaints received through the community mechanisms established by the organization.
- Monitor trends, concerns, perceptions, rumors, and access barriers identified in communities, preparing periodic analyses to support programmatic decision-making.
- Support the implementation of participatory assessments, focus groups, community consultations, and other methodologies that allow for a better understanding of the needs, priorities, and preferences of communities.
- Coordinate and facilitate training and capacity building processes aimed at staff and volunteers on CEA approaches, tools and minimum actions.
- Support the integration of CEA activities and indicators into projects, operational plans, evaluations, monitoring, and institutional reports.
- Prepare technical reports, analyze community feedback, systematize learning, and document good practices related to CEA.
- Support the incorporation of risk communication and community engagement approaches into programs for health, emergencies, community resilience, protection, and other programmatic areas.
- To contribute to the adaptation of CEA tools, materials and methodologies for their implementation in different operational contexts of the Venezuelan Red Cross.
- Participate in internal and external technical coordination spaces related to CEA, when required and authorized by the corresponding coordination.
- Support the technical and programmatic monitoring of CEA-related activities and budgets in accordance with institutional procedures and project requirements.
- Perform other tasks assigned by the Community Participation Coordination, Protection Coordination or Program Management that contribute to the fulfillment of institutional objectives.
Report
The Community Engagement Officer will report to the Protection Coordination or the Programs Directorate
Workplace
Caracas (Headquarters of the Venezuelan Red Cross), with availability to travel nationwide.
To qualify as a builder of the Venezuelan humanitarian system, you must meet the following requirements :
Education
University degree in sociology, anthropology, social work, community development, social communication, psychology, international relations, education or related areas.
Experience
- Minimum of three (3) years of experience in community participation, community development, accountability, risk communication, social mobilization or humanitarian response.
- Experience in implementing community feedback mechanisms, participatory processes, or community consultation.
- Experience in facilitating training and capacity building.
- Experience in monitoring, systematizing and analyzing community information.
- Previous experience in humanitarian or development organizations will be considered an advantage.
Knowledge and skills
- Knowledge of Community Participation and Community Accountability (CEA) approaches.
- Knowledge of participatory methodologies and community-centered approaches.
- Ability to analyze community information and identify opportunities for programmatic improvement.
- Facilitation skills, interpersonal communication and networking.
- Ability to write technical reports and present results.
- Proficient in office software and data collection and analysis platforms.
- Knowledge of gender, diversity and inclusion approaches.
- Availability to travel nationally.
Skills
- Communication, facilitation, and active listening.
- Respect for diversity and inclusion.
- Integrity and adherence to the Fundamental Principles.
- Learning and continuous improvement.
- Empathy and community orientation.
- Responsibility and accountability.
How to apply
All those interested in applying for the position and who meet all or most of the requirements for the role should send their CV to the email address: postulaciones@cruzrojavenezolana.org
The email subject line should read: Community Engagement Officer_Caracas
CVs received without the title assigned to the call will be discarded.
Please review the professional requirements to be eligible.