The Venezuelan Red Cross (CRV) is a humanitarian organization whose mandate is to save lives and improve the conditions of vulnerable people. As part of the International Red Cross and Red Crescent Movement, it provides timely assistance in emergencies, disasters, and other humanitarian crises.
Guided by its Fundamental Principles—Humanity, Impartiality, Neutrality, Independence, Voluntary Service, Unity, and Universality—the CRV acts as an auxiliary to public authorities in the humanitarian field, working to reduce human suffering without distinction of race, gender, religion, or ideology. Its work encompasses emergency medical care, strengthening community resilience, first aid training, disaster response, and the promotion of health and well-being.
Through a network of highly committed volunteers, the CRV efficiently and effectively mobilizes resources to be present where and when they are most needed. Its work is based on solidarity, respect for human dignity, and a commitment to protecting life in all its forms.
Commitment to Safeguarding
The Venezuelan Red Cross is committed to creating and maintaining safe and respectful environments for communities, staff and volunteers and to preventing exploitation, abuse and sexual harassment.
Selected candidates will be required to comply with the Code of Conduct and applicable Safeguarding policies and standards. As part of its secure recruitment process, CRV may conduct professional reference checks and request relevant background information on professional conduct and Safeguarding, in accordance with its procedures and applicable regulations.
General Safeguarding Responsibility
The person holding the position must promote and respect the Safeguarding standards of the Venezuelan Red Cross, comply with the Code of Conduct and applicable policies, maintain appropriate professional boundaries, contribute to preventing harm, and immediately report any Safeguarding concerns through established mechanisms.
Addition for high-risk positions
Due to the nature of their duties, the person will be required to actively identify and mitigate Safeguarding risks associated with their activities, maintain reinforced standards of conduct and professional boundaries, and ensure that their interaction with communities and people in vulnerable situations is safe, dignified, inclusive, and respectful.
If you want to be part of the team and make a difference, we invite you to join us.
How can you make a difference? Key functions / Responsibilities
The Community Engagement Assistant provides technical and operational support for the implementation of Community Engagement and Accountability (CEA) activities within the Venezuelan Red Cross. They help ensure that communities receive timely information, actively participate in activities, and can express their opinions, concerns, questions, and suggestions through appropriate feedback mechanisms. These functions align with the community engagement approaches promoted by the IFRC.
He/She will be in charge of:
- Support the implementation of community participation activities in programs, projects and operations of the Venezuelan Red Cross.
- Support the implementation of consultations, community meetings, focus groups, and other participatory activities to understand the needs, priorities, and perceptions of the communities.
- Collaborate in the dissemination of institutional, programmatic and operational information to communities using the most appropriate channels and formats for different population groups.
- To receive, record and channel comments, suggestions, questions and complaints from the communities through the feedback mechanisms established by the organization.
- Support the monitoring of community feedback to ensure that cases are responded to and managed in accordance with institutional procedures.
- Contribute to the collection, organization and systematization of data related to community participation and feedback mechanisms.
- Support the preparation of reports, tracking matrices, presentations, and other products related to CEA activities.
- Provide logistical and administrative support in workshops, training sessions, community meetings and capacity-building activities related to CEA.
- To support training and guidance processes for staff and volunteers on basic tools for community participation and accountability.
- Support the monitoring of the use of community participation tools and approaches in programs and activities of the Venezuelan Red Cross.
- Contribute to the identification of concerns, rumors, access barriers, and community perceptions relevant to humanitarian programs.
- Maintain the confidentiality of the information managed and comply with institutional policies on data protection, safeguarding and ethical conduct.
- Perform other activities related to the Community Participation area that are assigned to you by your immediate supervisor.
Report
The Community Participation Assistant will report to the Community Participation Officer or the Community Participation Coordinator, according to the current organizational structure.
Workplace
Caracas (Headquarters of the Venezuelan Red Cross), with availability to travel nationwide.
Requirements:
Education
- University student in the final semesters or recently graduated professional in social work, sociology, psychology, community development, education, social communication, international relations, anthropology or other related areas.
- Additional training in humanitarian action, community participation, protection, inclusion or community development will be valued.
Experience
- Minimum experience of one (1) year in social, community, humanitarian or development programs.
- Experience in working with communities, field activities or facilitating participatory processes.
- Experience in gathering and systematizing information will be considered an advantage.
Knowledge and skills
- Basic knowledge of community participation and accountability approaches.
- Proficiency in computer tools (Microsoft Office and collaborative platforms).
- Ability to organize information and prepare basic reports.
- Good oral and written communication skills.
- Ability to work with diverse populations and in multicultural contexts.
- Availability for fieldwork and travel nationwide.
- Ability to work in a team and under supervision.
Skills
- Communication, facilitation and active listening skills.
- Respect for diversity and inclusion.
- Integrity and adherence to the Fundamental Principles of the Red Cross.
- Empathy and service orientation.
- Continuous learning and adaptation.
- Responsibility and commitment to results.
How to apply
Only a shortlist of candidates will be contacted to advance to the next phase of the selection process. Candidates will be asked to speak with their previous direct reports/line managers before proceeding to interviews.
All those interested in applying for the position and who meet all or most of the requirements for the role should send their CV to the email address: postulaciones@cruzrojavenezolana.org
The email subject line should read: Community Participation Assistant_Caracas
CVs received without the title assigned to the call will be discarded.
Please review the professional requirements to be eligible.