The Safeguarding Resource and Support Hub (RSH) was developed in 2019 by a consortium including Social Development Direct and Terre des hommes (Tdh). It has since become a leading provider of safeguarding support to civil society organisations, particularly in low- and middle-income countries. The RSH global online platform (www.safeguardingsupporthub.org) includes:
- A library of over 2,000 contextualised safeguarding resources
- Content in 18 languages
- E-learning modules
- A consultant listing for safeguarding professionals
- A selection of localised “Hubs” focusing on target countries
With its global reach and open access, the platform is widely considered a global public good. RSH has also provided targeted services in 12 countries across Africa, MENA, South Asia and Eastern Europe.
The consortium now seeks to redesign the website structurally and visually to:
- Improve user navigation and pathways enabling users to find relevant guidance, resources and support, even if unsure what to search for
- Improve the visual design appearance of the website and Hubs
- Rationalise and improve consistency of the user experience and interfaces across the website and Hubs
Tdh, which leads the online component of the RSH programme, seeks to contract a company or a team including a User Experience (UX) Expert and a Web Designer. They will work together to audit and redesign the platform. They will also cooperate with the RSH Team responsible for knowledge management.
The Consultants’ Key Responsibilities:
UX Audit
- Assess current site usability, structure, accessibility and user flows
- Identify pain points using UX tools and user feedback
- Map core user journeys for key audiences (e.g., civil society organisations, consultants, learner)
User Research
- Analyse user feedback collected over the past 5 years
- Define user needs based on multilingual and multicultural usage
Website Redesign
- Propose improved site structure and information architecture
- Develop wireframes and prototypes
- Redesign the site’s visual identity (UI design) while preserving brand coherence
Testing and Validation
- Facilitate user testing of wireframe prototypes
- Iterate design based on feedback
Delivery of Final Design Package
- Provide final high-fidelity mock-up and functional wireframes
- Annotated design specifications for implementation by development team
- Liaise and provide implementation oversight to the RSH Online Hub Team Web Developer who will integrate these changes to the website and Hubs.
Consultants are not expected to conduct any programming.