Case Management Assistant Gaziantep, Türkiye
Position: Case Management Assistant
Location: Gaziantep, Turkey
Type: Full-Time
About Us
INARA provides life-altering medical care and reconstructive surgery for children (0-18 years) who have injuries due to war, blasts, or unsafe living conditions, and are unable to access or afford treatment. INARA’s work consists of filling the gap in access to free-of-charge medical and surgical treatment. INARA also supports ongoing cases with medication, medical equipment (such as prosthetics, eyeglasses, glass eyes, and hearing aids), laboratory and diagnostic testing, transportation, accommodation prior/post surgery, and other therapeutic regimens (speech therapy, physiotherapy, and psychotherapy). In addition, INARA provides psychiatric and psychological therapy services to children in need through its in-house mental health program.
Role Summary
The Case Management Assistant in Gaziantep will play a pivotal role in delivering tailored support to children and families affected by crises. This involves conducting detailed assessments to understand each case’s unique needs, crafting personalized care plans, and closely coordinating with multiple service providers. The officer will ensure these plans are executed effectively, adapting strategies as necessary to address the evolving needs of those served.
Key Responsibilities:
- Assessment and Planning:
- Conduct comprehensive assessments of cases of physical, emotional, social, and financial needs.
- Develop individualized care plans in collaboration with cases, families, and relevant stakeholders.
- Regularly review and adjust care plans to ensure relevance and effectiveness.
- Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
- Facilitate crisis intervention planning, anticipating potential emergencies.
- Advocate for patients to ensure accurate identification and addressing of their needs.
- Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
- Demonstrate cultural sensitivity in the assessment and planning process.
- Stay informed about best practices through training and continuous professional development.
- Coordination and Collaboration:
- Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
- Coordinate and liaise with external service providers to ensure a seamless continuum of care for cases.
- Facilitate collaboration among different stakeholders involved in the case’s care journey.
- Act as a central point of contact for information exchange between relevant parties.
- Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
- Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
- Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
- Ensure that all relevant parties are informed promptly of changes in care plans and patients’ needs.
- Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
- Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.
- Patients Support and Education:
- Provide emotional support and practical assistance to patients and their families throughout their care journey.
- Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
- Foster a supportive environment for patients to actively participate in their care plans.
- Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
- Tailor support services to address the unique needs and preferences of each case.
- Collaborate with patients to set realistic goals and milestones within the care plan.
- Regularly assess cases’ understanding of their health situation and adjust education efforts accordingly.
- Assist patients in navigating the healthcare system and accessing necessary services.
- Provide information on community support groups, workshops, or relevant events to enhance cases’ well-being.
- Foster a compassionate and empathetic approach to patientssupport, recognizing the emotional challenges they may face.
- Documentation and Reporting:
- Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
- Document interventions, assessments, and coordination efforts in a systematic and organized manner.
- Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
- Ensure that all documentation aligns with INARA’s standards and policies.
- Provide detailed and accurate information for internal and external reporting requirements.
- Collaborate with the administrative team to streamline documentation processes.
- Implement a robust filing system to retrieve and reference patients’ records as needed easily.
- Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
- Prepare reports for supervisory review, ensuring clarity and completeness.
- Communicate effectively with the team regarding any updates or changes in documentation procedures.
Qualifications and Skills:
- Bachelor’s degree in Social Work, Psychology, Nursing, or a related field. Master’s degree is a plus.
- Proven experience in case management and care coordination.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a multidisciplinary team.
- Knowledge of local social services and healthcare resources.
- Familiarity with relevant laws and regulations governing patient care.
- Proficiency in Turkish and Arabic; English language is a plus.
- Turkish citizenship
What We Offer
- Impactful work in a team dedicated to helping children in crisis.
- Competitive salary and benefits.
- Opportunities for professional development in a supportive environment.
- Work within an organization that values innovation, diversity, and excellence.
Note: Relocation costs will not be covered for this position.
How to apply
How to Apply
Send your resume and cover letter to hr.turkiye@inara.org with the subject CM-202511 , detailing your motivation and fit for the role.