HR Operations and Benefits Specialist At Hand in Hand for Aid and Development

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Vacancy Ref: HIHFAD-2026-79

Job Title: HR Operations and Benefits Specialist

Department: Human Resources and Safeguarding

Direct report to: HR Manager

Job Location: Aleppo (approximately 30% travel required)

Job Type: Full time

Closing date:15/8/2026

About HiHFAD

Hand in Hand for Aid and Development (HiHFAD) is a Non-Profit, Non-Governmental, Charitable Incorporated Organization registered in the United Kingdom and in Türkiye (TR: İyilik İçin El Ele Derneği) that provides high standards in humanitarian and relief services to the most vulnerable wherever needed through local engagement and global support.

Established in 2011 by a group of British-Syrian diaspora, HiHFAD was born out of a desire to extend a helping hand to vulnerable groups and displaced families in Syria and beyond. Since then, HiHFAD remained at the forefront of humanitarian agencies, providing life-saving aid to Syrians in hard-to-reach areas. Our extensive Healthcare Program has enabled us to expand and reach even more communities and internally displaced people; providing a comprehensive, integrated multi-sectoral intervention in Health, Nutrition, WaSH (Water, Sanitation and Hygiene), Protection, Shelter, Non-Food Assistance, Food Security, Livelihoods, and Education.

HiHFAD mandate is to alleviate the suffering of those in need without any type of discrimination, protect the most vulnerable, promoting social justice and welfare, and fostering durable solutions through delivering community-based humanitarian and development interventions.

Job overview

To lead and manage HR operational processes including HRIS administration, employee compensation and benefits, records management, and compliance with organizational policies and local labor laws. The position ensures effective and timely execution of HR services, operational accuracy, and integrity, while upholding safeguarding and GESI principles in all procedures.

Main Tasks & Responsibilities

1. HR Operations and HRIS Management:

  • Manage the Human Resources Information System (HRIS), ensuring accuracy, data security, and integration with other systems.
  • Oversee the maintenance of employee records, contracts, and personnel documentation in both digital and physical formats.
  • Generate operational HR reports including headcount, contract status, turnover, and leave tracking.

2. Payroll, Compensation, and Benefits:

  • Coordinate with Finance on monthly payroll processing, ensuring timely and error-free payments.
  • Administer benefits programs including health insurance, leave entitlements, and other staff allowances.
  • Maintain updated records of entitlements and benefits, ensuring alignment with HR policies and donor requirements.
  • Contribute to the periodic review of salary scales and benefits packages using benchmarking data.

3. HR Policy Implementation and Audit Support:

  • Ensure HR administrative procedures comply with labor laws, internal policies, and safeguarding principles.
  • Support internal and external audits through accurate documentation and timely data provision.
  • Participate in updating operational SOPs and HR forms/tools in coordination with the policy team.

4. Employee Data Management and Reporting:

  • Maintain an accurate, up-to-date HR database for employee lifecycle management.
  • Prepare monthly, quarterly, and annual HR reports for internal use and donor reporting.
  • Track and report key operational HR metrics such as time-to-hire, turnover rate, contract renewals, and staff demographics.

5. Employee Services and Support:

  • Respond to staff inquiries related to HR administration, payroll, and benefits in a timely and confidential manner.
  • Coordinate onboarding and exit processes to ensure smooth integration and offboarding.
  • Conduct HR induction sessions focusing on administrative procedures, rights, and responsibilities.

6. Compliance, Risk, and Safeguarding Integration:

  • Ensure all HR operations reflect safeguarding, gender equality, and inclusion standards.
  • Monitor HR practices for compliance risks and propose mitigation actions where needed.
  • Support the documentation and referral process in safeguarding-related HR matters.

7. Workplace Wellbeing Support:

  • Coordinate logistics for staff care initiatives including leave management, insurance claims, and well-being activities.
  • Contribute to the implementation of workplace safety measures in coordination with Admin and Security.

8. Coordination and Team Support:

  • Provide technical guidance to field HR staff on operational processes, documentation, and compliance matters.
  • Act as the focal point for coordination between HR operations and other support departments (Finance, IT, Admin).
  • Maintain an up-to-date tracker for all operational HR requests, deadlines, and compliance checks.

Background Knowledge & Experience

Education Level: Bachelor’s degree in a related field.

Work Experience: minimum 3 years in Human Resources

Languages: English: b2 Arabic: C2

Skills and Abilities

• Strong communication & facilitation skills

• High integrity, analytical thinking, and attention to detail

• Strategic workforce planning & forecasting

• Organizational development & structure design

• Performance management systems & KPIs

• HR data analysis & reporting (Excel/Power BI)

Disclaimer

Hand in Hand for Aid and Development is committed to creating an inclusive and diverse work environment where all qualified candidates receive consideration based solely on their experience and capabilities. As a humanitarian organization, we recognize the importance of diversity and are committed to ensuring that discrimination on the basis of race, color, gender, age, ethnicity, religion, disability, or marital status does not occur.

We adhere to the Humanitarian Principles and believe that the rights of all individuals, including children, women, and adults at risk, must be safeguarded. We are accountable to the communities we serve, and it is our responsibility to ensure that we do not contribute to their further harm or expose them to additional risks.

Hand in Hand for Aid and Development has a zero-tolerance policy for any form of exploitation, abuse, harassment, or discrimination. To ensure the safety and protection of those we serve, we conduct a range of pre-employment screenings and checks in accordance with our Safeguarding Policy.

HiHFAD renounces all forms of terrorism and will never knowingly support, tolerate or encourage terrorism or the activities of those who embrace terrorism or money laundering. Consistent with numerous United Nations Security Council resolutions, including 1267 Committee list of terrorists and terrorist financiers, S/RES/1269(1999), S/RES 1368(2001) and S/RES1373(2001) and the European Union, HIHFAD is firmly committed to the international fight against terrorism and in particular against the financing of terrorism. It is the policy of HIHFAD to seek to ensure that none of its and its donor funds is used, directly or indirectly, to provide support to individuals or entities associated with terrorism or money laundering. Therefore, HIHFAD will match employees, volunteers and contracted persons against the Sanctions lists on a regular basis

This vacancy is contingent upon project confirmation from the donor.

Only short-listed candidates will be contacted for interview.

How to apply

In case you meet the requirements and that you are interested in the position, please fill the application via the following link: https://forms.gle/tU6nPUiQgW8r6cJv7