OUR MISSION
Doctors of the World is an international medical development NGO and part of an international network. We provide medical assistance to vulnerable groups in Belgium and around the world.
We want universal health coverage where everyone has access to care, without barriers (financial, cultural, geographical, etc.).
To successfully carry out our mission, we rely on three pillars:
- Providing care : giving populations real access to healthcare.
- Change : more than helping, we want to change things in the long term.
- Bearing witness : we do not remain silent. Thanks to our experience and our presence on the ground, we challenge the authorities (local, regional and (inter)national) with facts, figures and realities.
Our projects follow a series of values ​​common to our entire organization: Social Justice, Empowerment, Independence, Commitment, Balance.
THE ESSENTIALS
The Humanitarian Hub is a frontline reception and orientation center, open during the day, that brings together a multitude of services and partners for people in migration journeys whose access to fundamental rights is restricted or even compromised. The Humanitarian Hub is coordinated by a consortium including Doctors of the World, the Belgian Red Cross, and BelRefugees.
The Humanitarian Hub distinguishes itself through its cross-cutting approach: bringing together, in a single location and with coordinated hours, a multidisciplinary range of services capable of addressing a wide spectrum of often interconnected needs. Through the coordinated organization of 14 services, the Hub addresses basic needs (food, hygiene, clothing, shelter), access to healthcare, social integration, and also specific needs related to certain situations of vulnerability (women, minors, children, the elderly).
In a context of limited human resources, the Humanitarian Hub operates on strong solidarity between teams and a sharing of responsibilities. Team members are expected to contribute, beyond their primary scope, to the continuity and quality of the Hub’s services, in accordance with its strategy and guidelines.
Each role involves close collaboration, flexibility, and the ability to propose concrete solutions to serve users according to the following cross-cutting principles:
- An approach centered on the rights, dignity and autonomy of individuals.
- Neutrality, non-discrimination and equity in guidance.
- Continuous search for improvement in the quality and consistency of the pathways.
The Social Guidance & Information Manager is the technical expert regarding access to information and guidance at the Hub. They ensure the quality, consistency, and accessibility of information and guidance for each Hub user, in accordance with the Hub’s objectives and strategy.
The Guidance & Information Manager structures guidance tools and procedures, trains and supports teams and volunteers, monitors pathways and their quality, and identifies needs and gaps in internal and external referral.
He/she works closely with the Hub’s teams and coordination, in particular the Partnerships, MEAL and Volunteering/Community Engagement Managers.
TASKS AND RESPONSIBILITIES
Information management and updating
- Ensure continuous monitoring and regularly update knowledge of the relevant Brussels social network for user guidance, in close collaboration with the Partnerships Manager.
- Maintain up-to-date knowledge of the Hub’s internal services and ensure proactive, regular and structured updating of the internal section of the Hub’s Social Guide (available offers, access criteria, practical arrangements, contacts).
- Inform the operational teams and the Partnerships Manager without delay of any developments or changes concerning internal or external services that have an impact on social guidance and user information.
Guidance tools and procedures
- Using existing tools, design and implement a standardized tool for pre-identifying users’ needs and vulnerabilities with the aim of harmonizing the identification of needs.
- Maintain a structured internal referencing system within the Hub.
- Develop or harmonize and update information tools for users (written materials, displays, signage, digital media).
- Train and regularly support paid and volunteer teams in the use of guidance tools and reception practices in conjunction with team leaders and the Volunteer/Community Engagement Manager.
Link with the teams
- Technical contact person for guidance and information for all Hub workers.
- Ensures, with the team leaders, the alignment between needs and internal direction.
- Contributes to the harmonization of guidance practices between the Hub teams.
- Works daily with the Partnerships Manager and provides backup if necessary.
User support
- In collaboration with the Volunteering/Community Engagement Manager, organize and/or lead information sessions for users on the operation of the Hub and the guidance pathways.
- Support the operational monitoring of guidelines requiring specific support (e.g., transport).
Quality, monitoring and analysis
- In collaboration with the Partnerships, Volunteering/Community Engagement and MEAL Managers, ensure internal monitoring and evaluation of guidance and information, in accordance with the principle of accountability.
- Ensure budgetary monitoring of the transport budget.
- Analyze the data relating to guidance pathways in order to identify recurring difficulties and unmet needs.
- Identify gaps in the guidance offer and communicate specific partnership needs to the Partnerships Manager.
YOUR PROFILE
Training and technical skills
- Bachelor’s degree (Bachelor / Bac +3) in a relevant field (Â social work, social sciences, sociology / anthropology, political science, public health)Â , or equivalent demonstrated experience.
- Good knowledge or strong ability to engage with the Brussels social and associative network, particularly in the areas of reception, social guidance, asylum and migration.
- Solid experience in frontline social guidance, providing information to vulnerable populations and managing care pathways.
- Ability to structure, harmonize and maintain operational tools (guides, procedures, pre-identification tools, internal references).
- Experience in training and supporting multidisciplinary teams (employees and volunteers).
- Mastery of the principles of accountability, quality and continuous improvement in a humanitarian or
Coordination and teamwork skills
- Proven ability to work in a multi-stakeholder and multi-mandate environment, within a consortium.
- Excellent cross-functional coordination skills, in conjunction with operational teams, thematic managers and coordination.
- Ability to act as a technical expert, to advise and support teams in their daily practices.
- Ability to prioritize, arbitrate and propose concrete solutions in a context of limited human resources.
Interpersonal skills and professional demeanor
- Excellent listening, clear communication and teaching skills.
- Ability to interact with multicultural and vulnerable audiences, respecting the principles of dignity, neutrality and non-discrimination.
- Ability to manage complex, sensitive or tense situations calmly and professionally.
- Strong sense of ethics, confidentiality and rights-centered work.
Language skills and tools
- Excellent command of French (spoken and written).
- Good command of English;
Strengths
- Prior experience within a humanitarian hub, day center or frontline service.
- Work experience with Doctors of the World, the Red Cross, or within a humanitarian consortium.
- Knowledge of the specific issues related to the reception of migrants in Brussels (institutional framework, key actors, structural constraints).
- Experience in team management and/or supervision of volunteers.
- Knowledge of MEAL frameworks applied to social guidance and information.
- Demonstrated ability to contribute to a strategic vision while remaining highly operational.
- Sensitivity to participatory approaches and community engagement.
WE OFFER
- A rewarding and essential role at the heart of Doctors of the World Belgium’s projects
- A permanent, full-time contract (100% – 5 days a week – 39 hours)
- Meal vouchers (€8, of which €1.09 is paid by the employee and €6.91 by the employer) – Hospitalization insurance – 100% reimbursement of public transport costs
- A gross salary of €3,563.79 for 3 years of experience; a gross salary of €3,708.50 for 7 years of experience; relevant experience recognized
- Holidays (to be prorated): 20 statutory days + 6 RTT days + 4 extra statutory days between Christmas and New Year’s
- Job Location: Brussels, Humanitarian Hub
- Start date: March 2026
How to apply
Please submit your application by 08/02/2026 using the appropriate application form.
Médecins du Monde Belgium reserves the right to finalize recruitment before the closing date for receiving applications.
Doctors of the World Belgium does not request any financial participation in the recruitment process.
Doctors of the World Belgium is committed to diversity, equity, and inclusion within its teams. We encourage all applications, regardless of origin, gender, gender identity or expression, sexual orientation, age, disability, beliefs, socioeconomic status, or any other characteristic protected by law.
We inform you that your personal data is stored electronically and will be processed confidentially. For the purposes of this application, your data will be kept for a period of 6 months. Only individuals authorized under our General Privacy Policy will have access to your data for strictly internal purposes.