Overview
Associate, IT Support
Based in Washington, D.C.
No Travel Required
Reports to Manager US IT / Manager Security & Compliance
Who we are
Population Services International (PSI) is the world’s leading non-profit social marketing organization. We are a diverse group of over 4,500 entrepreneurial development professionals located in over 35 countries committed to making it easier for all people to lead healthier lives and plan the families they desire. PSI is using its global presence and 50+ years of experience to help reimagine healthcare. We are working to shape market systems, shift policy and funding, and strengthen global capacity to better support consumer empowered healthcare.
Join us!
Are you interested in joining a dynamic team that is responsible of the functionality and security of the PSI IT infrastructure? You will be part of a team that will allow you to grow and learn every day. It is a supportive team that will teach and support you allowing you to reach your professional goals. It is also a team that supports it members and has fun while doing it.
PSI seeks an Associate, IT Support that will provide software, hardware and audio-visual support and training to US domestic employees to ensure they effectively use IT products and services. In addition, this role will contribute to threat detection and mitigation by supporting the execution of the IT Security and Compliance function’s day-to-day activities.
Responsibilities
Your contributions
-Provide technical assistance to domestic employees regarding various hardware and software applications in a Windows 10, Active Directory, MS Office , InTune, and Office 365 environment. Troubleshoot and diagnose different technical issues, assess and understand employee needs and issues and recommend solutions. In addition, monitor PSI’s managed services provider help desk system to ensure domestic employees receive timely and accurate technical support, following up on requests needing onsite support as needed. 25% of Time
-Support a wide range of day-to-day security and compliance activities. Perform daily security checks, and review, monitor, and resolve or escalate security alerts. Support the execution and documentation of risk assessments, and support system audits to identify and mitigate compliance risks and potential threats. Support the configuration and implementation of protocols for risk/threat management and mitigation. Support the development and implementation of protocols for Data Loss Prevention (DLP). Support the configuration, assignment, and validation of PSI’s data encryption policies. Support the configuration, and management of PSI’s password and multi-factor authentication protocols. Support the management of Office 365 users, groups & licenses. Assist in the management of third party threat detection solutions. 25% of Time
-Work closely with the Facilities department to ensure the conference room audiovisual equipment and multifunction printers operate effectively. Serve as a primary point of contact for staff seeking assistance or training related to audio-visual equipment and printers. 10% of Time
-Prepare computers for deployment to employees, including configuration and setup. Load required software, operating systems and components. Deliver, set up systems and assist staff with login and personalization. 10% of Time
-Support a variety of trainining and capacity building efforts. Deliver virtual and in-person orientations and trainings that help employees effectively use IT services. Support the development of clear and concise training materials, videos and other communication tools to effectively drive institutional security awareness. 10% of Time
-Provide support for knowledge management actitivities. Help develop and maintain security and compliance information and resources for general PSI audiences on a centralized SharePoint site. 10% of Time
-Assist the Manager, IT Support on relevant IT projects as needed. 10% of Time
Time percentages listed above are not exact. They are estimates and may change.**Qualifications**
What are we looking for?
-Certification or Associates Degree in a related field
-At least 5 years of related experience. Equivalent combination of relevant education and experience may be substituted.
-Strong analytical and problem solving skills.
-Strong organizational and multitasking capabilities.
-Strong customer service, relationship building/management, and written and verbal communication skills. French and/or Spanish language skills preferred.
-Strong training development and facilitation skills with an ability to adjust content for audiences of varying skill and seniority levels.
-Working knowledge of Windows operating systems.
-Working knowledge of Information Technology concepts and procedures, and a variety of software, hardware, and applications.
-Working knowledge of information systems security and administration as well as the capacities and administrative functions of the O365 Security/Compliance and Azure AD Admin Centers.
-Proficient in MS Office Suite (Excel, Word, PowerPoint).
-Must be able to lift 35 lbs of equipment unassisted.
The candidate we hire will embody PSI’s corporate values:
Measurement:You use hard evidence to make decisions and guide your work. You set clear goalposts in advance and explain clearly if you need to move them.
Pragmatism: You’ll strive to deliver the best possible result with the resources available. You won’t be paralyzed by a need to make things perfect.
Honesty:You own your mistakes and are open about your shortcomings – it’s the only way you’ll learn and improve.
Collaboration:You’ll quickly establish a mental map of whom you can rely on for what, on your team, at headquarters, and in our country offices – if you try to do it all yourself, you won’t succeed.
Trust:You accept limits to your sphere of control and give colleagues the benefit of the doubt.
Commitment:You are in it for the long-haul and want to grow with the organization, just like PSI serves its consumers and partners with host-country governments through thick and thin.
References will be required. The successful candidate will be required to pass a background check. For domestic positions: Must be authorized to work in the United States.
PSI has implemented a COVID-19 Vaccine Mandate to provide a hazard free employment and work environment in our commitment to our employees. Candidates offered a position will be required to provide proof of vaccination prior to their start date and their employment will be contingent on this. Candidates needing a medical or religious accommodation should let their recruiter know.
PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of actual or perceived race, religion, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202)785-0072.
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