Desired start date: ASAP

Duration of the mission:
**Location:**Amuda with regular visits to other bases



Solidarites International (SI) has been working in Syria since 2012. The mission counts about 230 national staff, more than 40 expatriates, and has a 25 million USD budget forecasted for 2021. There are 3 implementing offices in Syria (2 in North East Syria/NES, 1 in North West Syria/NWS) with the coordination based in Amman – Jordan.

The NES programs provide an integrated assistance in the WASH, NFI, Shelter, FSL and Livelihoods sectors to displaced populations and host communities affected by the conflict.

NWS programs are remotely managed and provide WASH and NFI/Winterization support to affected populations.

Since 2016, SI has been partnering with a local health partner to develop and strengthen a WASH-and-Health integrated approach and is currently developing the streamlining of Protection within its existing programs.

Syria mission is dedicated to work in areas recently opened and in challenging contexts. A turn from lifesaving activities to more post-emergency/development has also been undertaken.

In NES and NWS, lifesaving activities are undertaken:

  • Wash – emergency package in IDPs settlements,
  • distribution of NFIs and cash for vulnerable populations,
  • COVID Response (WASH in Health, distributions).

Furthermore, in NES, more sustainable activities:

  • Individuals’ houses rehabilitations,
  • Institutional rehabilitations and support: Water stations rehabilitations, capacity building of the Water Department, rehabilitation of schools.

Additionally, SI has a contingency and capacity to respond to emergencies in all NES.


General objective:

  • Identify needs for data management systems across program and support departments and proactively offer solutions
  • Support the technical development of sustainable data management systems for program and support departments and harmonize systems across the mission
  • Feed program and support departments with the data they need and develop data visualization solutions that adequately support decision making
  • Develop data protection SOPs and guidelines
  • Ensure operational management and build the capacity of the operational IM staff across all bases
  • Share Data and findings with the different Working Groups in NES

The main challenges:

  • elatively new IM team on all 3 bases that has a good capacity to answer day to day requests and good technical skills but need some guidance to develop a consistent strategy and prioritize their tasks :
  1. In Hasakeh: 1 deputy, 1 Supervisor and 1 database officer for WASH. Strong team needing guidance mostly on strategy and projects planning
  2. In Raqqa: 1 supervisor with good technical skills but in need of support mostly on projects planning and strategy
  3. In Azaz: 1 supervisor with good technical skills but who needs some support in establishing the role and responsibilities of IM on the base
  • The IM team has been growing during the past year thus creating new data management systems and products that have been receiving very positive feedback. This has resulted in an increasing demand for IM support in NES from program and support teams
  • The mission already has some data management systems in place, but they vary between bases and sectors. Harmonising and creating a consistent system will need to take this into account
  • Very important amounts of data being collected which needs to be rationalized by the development of technical solutions but also processes to identify the data needed
  • High turnover within teams, especially for expatriates. In order to ensure sustainability of the systems that are put in place, formalizing processes is highly needed (development of SOPs and guidelines)
  • Lack of awareness on data protection across the mission
  • Technical constraints on some bases (internet connection not always excellent)

Priorities for the 2/3 first months:

  • Assess and prioritize the needs of program and support departments on all three bases
  • Develop solutions to ensure that data collection is efficient
  • Assess the capacity of the IM operational staff and conduct training sessions based on findings
  • Support the development of IM in NWS
  • Formalize existing processes through the creation of SOPs


Strategic orientation

  • Participate in developing and updating an information management strategy in accordance with SI’s policies and priorities for the intervention country
  • Identify and prioritize the information systems to be developed across program and support departments to support programming decisions
  • Suggest, implement and research new data management and visualization methods and tools
  • Be the driving force for putting new Information systems in place and promote the role of IM in all bases
  • Be IM focal point for all field coordinators and for the managers of other departments on all three bases

Information systems

  • Design and update (or support the design and update) of information systems for the different operational departments including both program and support;
  • Supervise and review the information systems developed by IM team at base level
  • Ensure the harmonization of existing information systems across bases;
  • Ensure ease of use and functionality of existing and new information systems
  • Support on archiving and backing up of program data (digital);
  • Work in collaboration with its counterparts in the other organizations
  • Develop visualizations solutions as needed by program and support teams, respecting the appropriate formats (reports, maps etc.) and facilitating decision-making;

Data quality and protection assurance

  • Support the collect of good quality data through the provision of adequate technical solutions and training
  • Frame data entering in the appropriate software;
  • Conduct data protection impact assessment (DPIA) on all bases
  • Provide ad hoc information and data analysis for the teams;
  • Co-Leads the data protection task force and participate in disseminating data protection good practices
  • Assure data quality and security, especially the ones useful for external publication

Personnel management

  • Welcome and brief expatriates working on operations about IM role and responsibilities
  • Identify training requirements within the Operational IM team
  • Implement technical training in line with operational needs identified by training requirements
  • Lead workshops, coordination meetings and/or technical exchange programs between bases
  • Evaluate and assess the performance of collaborators under his/her direct supervision


  • Participate in the centralization and dissemination of procedures, guides and tools linked to information systems
  • Propose improvements to existing systems · Form a network of IM experts, develop technical partnerships with others actors in this sector of the intervention zone and regularly keep the technical unit informed of this Reporting / communication
  • Participate in writing project proposals and reports’ paragraphs on information management
  • Creation of visualisations that can be disseminated internally within the mission and externally Training and management of program and support teams
  • Identify technical training needs (entering, excel, use of GPS) of program and support teams;
  • Develop training material based on the needs identified;
  • Develop tools to evaluate the quality and impact of the training sessions;



  • A degree in a relevant field, including data management or information systems.
  • A degree in project management, Humanitarian Studies, International relations with a proven educational background on data management or information systems
  • Working knowledge of operational guidelines and project management tools


  • Prior experience in Syria or similar context an added advantage
  • At least 3 years of experience in humanitarian relief and/or development programs working on data management
  • Experience providing practical data management solutions to operational needs from project and support teams
  • Experience analyzing data and creating data visualizations using PowerBi
  • Experience producing Maps using QGIS and ArcGIS
  • Experience developing SOPs for IM systems
  • Experience working in security-sensitive environments and enforcement of team security protocols is an asset
  • Experience leading operations in a remote area is an asset

Technical skills

  • Excellent command of PowerBi (including DAX and Power Query)
  • Good command of QGIS
  • Excellent understanding of day-to-day project management of humanitarian and/or development programs
  • Motivation to travel regularly to different bases
  • Interest in working closely with field teams to understand their needs
  • Self-motivated and able to work with a minimum of guidance and supervision
  • Excellent communication skills in both written and verbal English
  • Proven diplomatic skills


Number of persons under direct management:

1 Deputy IM (Hassake)

2 IM Supervisors (Hassake and Raqqa)

Number of persons under indirect management:

1 IM Supervisor (Azaz)

1 WASH Database Officer (Hassake)


A salaried post:
According to experience, starting from 1980 euros gross per month (1800 base salary + 10% annual leave allowance paid monthly) and a monthly Per Diem of 700 USD

SI also covers accommodation costs and travel expenses between the expatriate’s country of origin and the place of assignment.

Vacation: During the assignment, a system of alternation between work and time off is implemented at the rate of on 7 working days every three months. For a one-year assignment, the expatriate will have a 7 working days break at 3/6 and 9 month.

To these break periods, it is necessary to add the granting of 1 additional rest day per month worked > i.e. 12 days in addition for a 1-year contract.

Social and medical cover:
Expatriates benefit from an insurance package which reimburses all healthcare expenses (including medical and surgical expenses, dental care and ophthalmological expenses, repatriation) and a welfare system including war risks. Essential vaccination and antimalarial treatment costs are refunded.


  • In Amman, security risks are extremely low and restrictions are generally limited to government directives around COVID-19 containment.
  • Field: Security inside NES is volatile and justifies specific arrangements for accommodation and movement in the areas of intervention. Adherence to strict security procedures is necessary, while security levels can vary, depending on geographical location and the changes in context.
  • The candidate will be based in Amman and share his/her time between the main guesthouse and the field guesthouse to allow closer proximity to the sites of project implementation.
  • It is nevertheless expected that the Supply Coordinator will perform field visits in NES once every 6 months at least, and to visit Erbil office once every 2 months at least.
  • In the main base, living conditions are comfortable with some opportunities and places to socialize. In the operational bases, living conditions are more basic with less opportunities and places to socialize.


Does this description fit you? Please send us your CV and Cover letter in English.

CV only applications will not be considered.

NB: The vacancy may close before the deadline. Thank you for your comprehension

For further information about Solidarités International, please consult our website:

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