People & Culture Coordinator At Plan International

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The orgnization

Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years, and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in Azraq refugee camp and host communities.

ROLE PURPOSE

Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice.

We actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. We support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. We place a specific focus on girls and women, who are most often left behind.

We have been building powerful partnerships for children for more than 85 years, and are now active in over 80 countries.

Dimensions of the Role

The People and Culture Coordinator (P&C Coordinator) reports to People and Culture Manager (P&C Manager). The P&C Coordinator will be responsible for supporting the P&C Manager in leading and ensuring implementation of P&C policies, goals, objectives, and guidelines; this includes overseeing P&C Operational side in Personnel, Recruitment, Performance management, Staff care, Learning and Development, Employee Relations, Insurance and all P&C Administrative services. The role involves working collaboratively with various departments and external stakeholders.

Accountabilities

General

  • Ensure compliance with Plan International policies, donor/auditor requirements, safeguarding principles, Jordan Labour Law, and internal procedures across all P&C operations.
  • Develop and maintain trackers and ensure P&C data accuracy. Support the P&C manager in data analysis, and provide recommendations to enhance the P&C department’s work.
  • Total Rewards and Compensation & benefits, Contracting, including Job evaluation, salary scales and benefits review and update.
  • Build and maintain effective working relationships with Plan International staff as well as external stakeholders.
  • Support implementation of staff wellbeing, staff care, engagement, and healthy & safe initiatives.
  • Support the P&C Manager in workforce planning, succession planning, and the organizational development initiatives.

P&C Operations and Service Delivery

  • Lead and manage smooth, timely, and compliant day-to-day P&C operations and employee lifecycle processes.
  • Serve as the operational focal point for all P&C services and ensure high-quality support to staff and managers.
  • Coordinate onboarding and induction processes for employees and non-employees, ensuring proper orientation and integration.
  • Ensure operational compliance, process efficiency, confidentiality, and proper documentation management across all P&C functions.
  • Organize and support P&C activities, wellbeing initiatives, and staff events.

Recruitment and workforce administration

  • Lead end-to-end recruitment processes for staff and volunteers, consultants, IBVs, CFW workers, etc., in line with Plan policies and organizational needs.
  • Coordinate job advertising, screening, interviews, reference checks, offers, onboarding, and recruitment documentation.
  • Provide operational guidance and support to hiring managers throughout recruitment processes.
  • Ensure all recruitment and onboarding records are complete, accurate, and properly archived.

Personnel Administration and HRIS Management

  • Manage and maintain employee and non-employee records, HRIS data, trackers, organizational charts, and personnel documentation.
  • Ensure proper administration of contracts, amendments, employment letters, leave tracking, timesheets, and employee lifecycle documentation.
  • Ensure accurate, confidential, and standardized filing systems (physical and electronic) in line with retention policies.
  • Act as the focal point for HRIS administration and data integrity.

Compensation, Payroll and Benefits

  • Coordinate accurate payroll preparation and ensure all monthly updates and supporting documentation are complete and compliant.
  • Oversee processing of non-employee payments and ensure timely submission to Finance.
  • Act as the focal point for social security administration and insurance coordination, including enrolments, updates, renewals, and staff support.
  • Respond to employee insurance and social security queries and coordinate exceptional cases when required.

Performance Management, Learning and Talent Development

  • Coordinate and monitor performance management cycles, objectives setting, development plans, and completion rates through HRIS reporting.
  • Lead and support Training Needs Assessments (TNA), learning initiatives, induction programmes, and mandatory trainings.
  • Coordinate internal and external learning opportunities and support implementation of staff development plans.
  • Foster a culture of learning, coaching, knowledge-sharing, and continuous development.

Employee Relations and Staff Support

  • Conduct employee relations investigations as assigned, ensuring proper documentation, professionalism, and adherence to organizational policies and labour law.
  • Provide guidance to employees and managers on policies, procedures, employee relations matters, and workplace concerns.
  • Support disciplinary processes, conflict resolution, mediation, and staff advisory processes in coordination with the P&C Manager.
  • Promote respectful workplace behaviour, inclusion, safeguarding, and positive employee experience.

Reporting, Audit and Data Management

  • Ensure accuracy, integrity, and readiness of all P&C operational data, trackers, and reports.
  • Prepare and maintain HR reports, KPIs, dashboards, recruitment trackers, onboarding trackers, leave reports, and workforce data.
  • Support internal and external audit processes and follow up on implementation of audit recommendations.
  • Support data analysis and provide operational recommendations to enhance P&C processes and service delivery.

Volunteer, Interns and IBVs Services:

  • Coordinate end-to-end recruitment processes
  • Prepare and manage reports, contracts, and official documentation.
  • Maintain both paper and system-based files.
  • Oversee the processing of monthly payments and ensure timely submission to the Finance Department.
  • Issue official certificates as needed.

Insurance:

  • Support the technical follow up and coordination of the annual selection or renewal process of Health, life and cancer Insurance Providers taking into consideration the best value of money and quality services.
  • Act as a focal point for health, life and cancer insurances and respond to the staff queries and requests in a timely manner including enrolment and stopping cases and keeping the tracker and files up to date.
  • Follow up on different cases for staff taking into consideration the best value of money and quality services.
  • Support staff in emergency cases and get approvals for exceptional cases as needed.

Administrative and Operational Support

  • Manage P&C petty cash and support operational coordination activities as required.
  • Manage documentation, filing, certificates, and administrative follow-up related to P&C operations (Physical and Soft copies).
  • Regularly update and maintain hard copy files, and Ensure all documents are properly scanned and available on the shared folder (OneDrive management and digital filing).
  • Support smooth coordination with Finance, Administration, service providers, Social Security Corporation, and external stakeholders.

Ensures that Plan International’s global policies for Safeguarding Children and Young People and Gender Equality and Inclusion are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.

Key relationships

  • Internals: All Plan International Jordan staff and Reginal and Global Staff when needed
  • Externals: Ministry of Labour, Social Security, Medical Service Provider, HR / P&C Forums like Jordan International Forum (JIF Group)

Technical expertise, skills and knowledge

Essential

  • University degree in any related field, or Human Resources Diploma
  • A minimum of 3 – 5 Years of experience in Human Resources/ People and Culture
  • Experience and knowledge in investigations and disciplinary processes
  • Experience in Learning and Development (L&D) and Employee Relations (ER)
  • Experience in working in an international organization (INGO and/or UN)
  • Very strong understanding of Labour Law and Social Security laws
  • Excellent knowledge of Arabic and English mandatory.
  • Flexible work attitude and ability to work independently within a small team;

Skills

  • Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience
  • Good facilitation skills and ability to deliver induction briefing/trainings;
  • Analytical and problem-solving skills
  • Strong negotiation, organizational, facilitating and influencing skills
  • High degree of confidentiality and integrity
  • Strong planning and organizational skills
  • Proficiency in MS office tools (Word, Excel, Power point, Visio … etc.)
  • Previous experience from working in complex and volatile contexts.

Behavioural Competencies

  • Planning and Delivering Results
  • Working with People
  • Communicating with Impact and respect
  • Empowering and building trust
  • Initiating action and change
  • Demonstrates ethics, integrity and confidentiality
  • Approaches work with professionalism, fairness and empathy
  • Resilient, adaptable and solution-oriented

Plan International’s Values in Practice

We are open and accountable

We create a climate of trust inside and outside the organisation by being open, honest and transparent. We hold ourselves and others to account for the decisions we make and for our impact on others, while doing what we say we will do.

We strive for lasting impact

We strive to achieve significant and lasting impact on the lives of children and young people, and to secure equality for girls. We challenge ourselves to be bold, courageous, responsive, focused and innovative.

We work well together

We succeed by working effectively with others, inside and outside the organisation, including our sponsors and donors. We actively support our colleagues, helping them to achieve their goals. We come together to create and implement solutions in our teams, across Plan International, with children, girls, young people, communities and our partners.

We are inclusive and empowering

We respect all people, appreciate differences and challenge inequality in our programmes and our workplace. We support children, girls and young people to increase their confidence and to change their own lives. We empower our staff to give their best and develop their potential.

Physical Environment

Typical Office Environment

Level of contact with children

Low contact: No contact or very low frequency of interaction

ROLE PROFILE

Location: Plan Jordan, Amman

Grade: Level 14

Type of contract: 6 months fixed contract, renewable subject to the availability of funds and satisfactory performance.

Reports to: People and Culture Manager

Closing Date: 22 July 2026

Female candidates are highly encouraged to apply

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Please note that only applications and CVs written in English will be accepted.

A range of pre-employment checks will be undertaken in conformity with Plan International’s Child Protection Policy.

As an international child centered community development organization, Plan International is fully committed to promoting the realization of children’s rights including their right to protection from violence and abuse. That means we have particular responsibilities to children that we come into contact with.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organization, do everything we can to keep children safe. We must not contribute in any way to harming or placing children at risk.

*Plan International operates an equal opportunities policy and actively encourages diversity, welcoming applications from all areas of the international community. *

How to apply

Through this link: https://career5.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=54418&company=PlanInt&st=A5FE6008EB3416B343B616CFF2E6026C378F9124