Join MSF OCG as a team leader for fundraising campaigns in German-speaking Switzerland!
We are looking for dedicated candidates willing to contribute to our humanitarian mission.
Below you will find the job description and the requirements we have for applicants.
*English below*
Inclusion and diversity at MSF
Do your qualifications and experience not exactly match all the requirements of the position?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our employees. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together to advance MSF’s social mission and achieve better outcomes for our patients and the communities we serve.
We understand that some people may be hesitant to apply if they don’t meet all of the listed requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we invite you to apply, even if you don’t meet all of the listed qualifications.
We encourage applications from people of all genders, ages, sexual orientations, ethnic origins, backgrounds, religions, beliefs, abilities, and all other diversity characteristics.
MSF does not tolerate sexual exploitation, abuse, discrimination, or harassment, including sexual harassment. All selected candidates are subject to reference checks.
Context & Mission
Doctors Without Borders/Médecins Sans Frontières (MSF), one of the world’s largest medical emergency relief organizations, operates wherever human life is threatened. Armed conflicts, but also epidemics, pandemics, natural disasters, and exclusion from the healthcare system are among the reasons for our interventions.
Area of responsibility: The team leader is part of the core fundraising team for regular donor acquisition, which is part of the Communications and Fundraising department. They report hierarchically to the coordinator for German-speaking Switzerland. Their task is to acquire new regular donors and ensure the smooth running of campaigns in German-speaking Switzerland by assembling motivated teams and organizing campaigns efficiently. They are responsible for achieving both quantitative and qualitative goals.
Area of responsibility
In cooperation with the supervisor:
- Participation in the strategy reflection on the campaigns in German-speaking Switzerland
- Ensuring the achievement of acquisition goals
- Reporting on stand quality according to clearly defined KPIs
- Assistance in developing and implementing the individual training strategy
- Support in the implementation of the operational fundraising strategy to achieve quantitative and qualitative KPIs
- Daily reporting of the working hours of all hourly employees to the coordinator.
Independent – Acquisition of regular donors:
- Act as the first point of contact for local authorities and police as well as, if available, for other F2F fundraising teams at the stand
- Information about the work of Doctors Without Borders
- Acquisition of new regular donors via direct debit (LSV)
- Role model for the team regarding fundraising work
Independent – team leadership and performance monitoring
- Control and monitoring the performance of the on-site teams
- Ensuring team cohesion and ongoing training of team members
- Fundraiser motivation: Motivational conversations, personal feedback, encouragement, regular updates on goals and performance, etc.
- Ensuring punctual start and finish of work; liaising with the coordinator in the event of early termination
- Management of the scheduled daily schedule and the breaks of the fundraisers at the stand
- Continuous feedback on the performance, motivation and behavior of individual fundraising staff to the coordinator
- First contact person for sick notes and vacation requests
- Ensuring compliance with quality standards by all team members
- Use of tools in line with the training strategy to ensure ongoing training of fundraisers through coaching and high-quality support in collaboration with the coordinator.
- Ensuring the transport of materials as well as cleanliness and order at the information stands in accordance with Doctors Without Borders quality standards
- Immediate reporting of any misconduct to the coordinator
- Ensuring LSV quality by checking and documenting the quality of all donation forms
- Daily forwarding of donation forms to the LSV processing department
- Reporting on the overall status as well as individual team member performance.
Collaboration with logistics and administrative assistance
- Create a list of all work materials and closely monitor them before, during and after the campaign
- Maintaining inventory and timely reporting of any additional needs
- Ensure that the work materials required by the teams (welcome packs, forms, ReAktion magazine, roll-ups, information stand equipment, banners, annual reports, etc.) are available in sufficient quantities at all times
- Preparation of information stands before each campaign
Other tasks:
- Telephone availability at any time on the agreed working days
- Daily reporting on daily performance according to agreed format
Profile
Training
- Training in sales/marketing is a plus
- Training in human resources is a plus
- Management training is a plus
Experience
- Professional experience in F2F/D2D fundraising
- At least two years of professional experience in F2F/D2D fundraising or a comparable field
- Professional experience in management
- in-depth knowledge of the work of Doctors Without Borders
Languages
- German/Swiss German: Native speaker
- French and/or English: good written and spoken knowledge
- a third language: an advantage
Professional skills
- Experience in team building and leadership
- Communication and negotiation skills
- Persuasiveness
- Organizational skills
- Sense of time and priority management
- Analytical ability
- good knowledge of Word and Excel
Social skills
- Results orientation
- structured working methods and organizational talent
- Independence, versatility and initiative
- Motivation, positive attitude and adaptability
- very good interpersonal skills and ability to actively listen
- Team spirit
- strong interest in humanitarian work
- Stress resistance
- physical resilience
- Flexibility regarding working hours (days and hours)
- well-groomed appearance
Working conditions
- Fixed-term contract, 3 months
- Full-time position 100% (40 hours/week)
- Workplace: Zurich
- Ideal Start date: September 1, 2025
- Monthly gross salary (100%): between CHF 6,169 and CHF 7,807 (salary based on experience and internal salary scale)
Job Offer
(strictly no recruitment agencies)
Join MSF OCG as a Team leader for fundraising campaigns in German-speaking Switzerland!
We are looking for passionate candidates ready to contribute to our humanitarian mission.
Below, you will find the job details and the qualifications we are looking for.
Inclusivity and Diversity at MSF
Do your qualifications and experience not exactly match all requirements of the job?
At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF’s social mission and create better outcomes for our patients and the communities we work with.
We understand that some people may hesitate to apply for employment if they don’t meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.
We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.
MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.
Context & mission
Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).
The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.
The team leader is part of the central fundraising team for acquiring long-term donors, which is part of the communications and fundraising department. They report hierarchically to the coordinator for German-speaking Switzerland. Their task is to acquire new long-term donors and to ensure that the campaigns in German-speaking Switzerland run smoothly by putting together motivated teams and organizing the campaigns efficiently. They are responsible for achieving both quantitative and qualitative goals.
Tasks & Responsibilities
In collaboration with the superior:
- Participate in strategy reflection on campaigns in German-speaking Switzerland
- Ensure that acquisition targets are met
- Report on the quality of the stand according to clearly defined KPIs
- Assist in the development and implementation of individual training strategies
- Support the implementation of the operational fundraising strategy to achieve quantitative and qualitative KPIs
- Daily reporting of hours worked by all hourly-paid staff to the coordinator.
Independent – Acquisition of regular donor
- Acting as the first point of contact for local authorities and police, as well as for other F2F fundraising teams at the location, if applicable
- Providing information about the work of Médecins Sans Frontières
- Acquiring new regular donors via direct debit
- Serving as a role model for the team in terms of fundraising work
Independent – Team leadership and performance monitoring
- Control and monitoring of the performance of the teams on site
- Ensuring team cohesion and ongoing training of team members
- Motivation of the fundraisers: motivational talks, personal feedback, encouragement, regular updates on objectives and performance, etc.
- Ensuring that work starts and finishes on time; consultation with the coordinator in the event of early termination
- Managing the planned daily routine and breaks of the fundraisers at the stand
- Providing the coordinator with ongoing feedback on the performance, motivation and behavior of the individual fundraising staff
- Being the first point of contact for sick leave and vacation requests
- Ensuring that all team members meet the quality standards
- Use tools in line with the training strategy to ensure ongoing training of fundraisers through coaching and high-quality support in collaboration with the coordinator.
- Ensure the transport of materials as well as the cleanliness and order at the information stands in accordance with the quality standards of Doctors Without Borders.
- Immediate reporting of any misconduct to the coordinator.
- Ensuring LSV quality by controlling and documenting the quality of all donation forms
- Forwarding donation forms to the LSV processing department on a daily basis
- Reporting on general performance and that of individual team members.
Collaboration with logistics and administrative assistants
- Creating a list of all work materials and checking them carefully before, during and after the campaign
- Updating the inventory and timely reporting of any additional needs
- Ensuring that the work materials required by the teams (welcome packs, forms, ReAktion magazine, roll-ups, information stand equipment, banners, annual reports, etc.) are available in sufficient quantities at all times
- Preparation of the information stands before each campaign
Other tasks:
- Availability by phone at all times on the agreed working days
- Daily reporting on performance for the day in an agreed format
Your profile
Education
- Education in sales/marketing is a plus
- Education in human resources is a plus
- Education in management is a plus
Experience
- Professional experience in F2F/D2D fundraising
- At least two years of professional experience in F2F/D2D fundraising or a similar field
- Professional experience in management
- In-depth knowledge of the work of Médecins Sans Frontières
Languages
- German/Swiss German: native language
- French and/or English: good knowledge of written and spoken
- A third language is an advantage
Skills/ Technical competencies
- Experience in team building and leadership
- Communication and negotiation skills
- Persuasiveness
- Organizational skills
- Sense of time and priority management
- Analytical skills
- Good knowledge of Word and Excel
Personal Abilities/Qualities
- result orientation
- structured way of working and organizational talent
- independence, versatility and initiative
- motivation, positive attitude and adaptability
- very good interpersonal skills and active listening skills
- team spirit
- strong interest in humanitarian work
- stress resistance
- physical resilience
- flexibility regarding working hours (days and hours)
- well-groomed appearance
Terms of employment
- Full-time position 100% (40h/week)
- Fixed-term contract, 3 months
- Working place: Zurich Switzerland
- Ideal start date: 1st September 2025
- Gross monthly salary (for 100%): from CHF 6’169.- to CHF 7’807.- (salary commensurate with equivalent experience and internal salary grid)
- Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
How to apply
Application
Only applications submitted via our application platform will be considered. Applications must include the following:
- CV (maximum 2 pages)
- Motivational letter (maximum 1 page)
- The documents must be submitted in German or English.
The application deadline is August 24, 2025.
We reserve the right to close this position earlier if we receive a sufficient number of high-quality applications.
All applications will be treated confidentially.
Only candidates invited for interview will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.
How to apply
Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:
- CV (maximum 2 pages)
- Cover letter (maximum 1 page)
- Documents must be submitted in either English or French.
The application deadline is August 24th 2025
We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.
All applications will be treated confidentially.
Only shortlisted candidates will be contacted.
Please note that we do not wish to use the services of recruitment or placement agencies.