Following the earthquakes that severely struck Venezuela on 24/06/2026, AeA is seeking to reinforce its team on the ground to support the activation of an emergency response in the areas most affected by the earthquakes.
Aim:
The Information and Communication Management Officer will be responsible for designing, organizing and implementing the foundations of the information management system generated by AeA and its partners/counterparts, ensuring that the data generated by the projects and program areas are consistent, reliable, accessible and useful for management, monitoring, decision making and dissemination (in coordination with the AeA Headquarters Communication Department).
Responsibilities:
The role will have both a technical and practical focus, aimed at organizing existing information, creating user-friendly tools, and strengthening internal data management capabilities. The incumbent will be responsible for:
- Design and implement a basic institutional information management system, in coordination with the Program Director, aligned with operational and programmatic needs.
- Map and organize existing information sources (projects, programs, databases, reports), identifying gaps, duplications, and opportunities for improvement.
- Develop and standardize formats, templates, and tools for data collection, organization, and storage (databases, tracking matrices, simple dashboards, among others).
- Support project and program teams in the design of data collection tools.
- Ensure the correct consolidation and cleaning of data from projects and field activities.
- Support the production of basic descriptive analyses (tables, graphs, summaries) to report progress, coverage, and results of interventions.
- Support the production of communication material, advised by the AeA Communication Department, to report on progress, coverage and results of the interventions.
- Develop information products (dashboards, internal infographics, project fact sheets), according to the priorities defined with the Program Management.
- To ensure the correct implementation of the guidelines for the protection, confidentiality and ethical use of information, in coordination with the institutional protection and safeguarding policies.
- Provide technical support to teams and volunteers in the use of information collection and management tools.
- Support the preparation of inputs for internal and external reports, including donor reports, status reports, and communication products.
- Perform other job-related tasks as assigned by your immediate supervisor, based on institutional needs.
Requirements
Knowledge and experience:
- University degree in relevant areas such as statistics, engineering, systems, social sciences, geography, public health, administration or other related fields.
- Minimum of two (2) to three (3) years of experience in information management, data analysis, project monitoring or similar functions in humanitarian, social or development contexts.
- Experience in using data management and analysis tools, including intermediate or advanced Excel, simple databases, and digital collection tools (e.g., Kobo or other similar platforms).
- Functional knowledge or prior experience in data visualization and analysis tools such as Power BI, Tableau, Looker, or other equivalent tools, for the creation of dashboards, graphs and information products.
- Ability to organize, clean and structure large volumes of information in a clear and systematic way.
- Ability to translate technical data and analysis into understandable and useful information for non-technical teams.
- Desirable prior experience in humanitarian organizations, NGOs or others.
- Excellent organizational skills, rigor and precision.
- Strong negotiation, problem-solving, and conflict resolution skills.
- Very good knowledge of relations with public administration.
LANGUAGES:
- Essential: Spanish
- Highly desirable: English.
Geographical mobility:
- National Based in Caracas
- Availability to travel within the country.
Other requirements:
- Windows (Advanced)
- Knowledge of MEAL tools
Skills and competencies:
- Ability to maintain good working relationships in an international and multicultural environment.
- High stress management capacity, ability to work under pressure.
- Analytical skills, logical thinking and high attention to detail.
- Ability to work independently and take initiative.
- Ability to handle sensitive and confidential information.
- Ability to travel nationally and regionally when deemed appropriate and safe.
- Excellent oral and written communication skills
Equipment
- It is highly desirable that you have sufficient equipment to perform your function remotely: laptop and/or computer, good internet connection, among others.
Terms of the offer:
- Start date: immediate
- Contract duration: 6 months with the possibility of extension depending on available funding
- Full-time: 40 hours per week
- Work center: Caracas
- Remuneration/Salary in accordance with the Ayuda en Acción Remuneration Policy.
Mandatory requirements to participate in the selection process
(which will be requested from shortlisted or finalist candidates)
- Contact information for people who can provide references for the last three positions held, in order to request professional references related to the functions performed.
- Valid criminal record certificate (no criminal record).
- Valid certificate from the Central Register of Sex Offenders and Trafficking in Persons (no criminal record), in case the position involves contact with minors.
Declaration on equal opportunities and protection
All selection processes are carried out under a strict policy of non-discrimination on the grounds of sex, race, skin color, religion, political opinion, social origin, sexual orientation, age or any other condition, guaranteeing a transparent process and equal opportunities for all candidates, in accordance with the Ayuda en Acción Code of Conduct, which establishes its commitment to treat all people with respect and reject any form of harassment, discrimination, intimidation, exploitation or any other action that violates human rights.
Ayuda en Acción has a zero-tolerance policy toward any behavior related to sexual exploitation, sexual abuse, and/or sexual harassment. In accordance with its Child Protection Policy, the organization conducts pre-employment checks, including requesting references from previous employers through the Misconduct Disclosure Scheme (MDS – misconduct-disclosure-scheme.org), provided those employers are members of the program.
Ayuda en Acción, as a member of the MDS, also commits to sharing relevant information regarding such misconduct by former employees with other MDS members, where appropriate. By submitting an application, candidates acknowledge and authorize the organization to conduct these pre-employment checks in order to continue in the selection process, and to retain their data for possible future reference by MDS members.
The information obtained through these reference checks will be treated privately, confidentially and exclusively for internal use, and will only be used for the Ayuda en Acción selection processes to which the candidate has submitted their application.
In addition, prior to the start of the employment relationship, a criminal record certificate regarding sexual offenses issued by the Central Registry of Sexual Offenders will be required.
How to apply
https://empleoayudaenaccion.talentclue.com/es/node/126738085/12623479